May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
May 11, 2018, 4:03 am
#1936
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Thanks for the helpful replies, this makes me feel much more at ease.
Another question - would it be a good idea to lower the credit line on one of my cards to increase the odds of auto approval? I think my CL with chase may be near max. But I don't want to do it if lowering the CL would prompt "eyes on my account"
Thanks again.
Heli
May 14, 2018, 5:47 pm
#1937
Join Date: Jul 2013
Location: Texas
Posts: 98
Is this a trap?
Background: I'm under 5/24 and haven't opened a new Chase account in over 2 years. My wife on the other hand, has more than a few open (7). 5 of those currently have usage except IHG and United. And by usage, I mean at least $5,000 a month in total.
Anywho, initially applied for CSP and get denial for 5/24, which I knew was wrong. I wait until pretty much day 30 to call to make sure if any account was counting, in particular an AU account, that it would be gone. Get a guy who is pretty rude and HUCA. Get a nice lady who says I should be good on accounts, but that she can't reprocess accounts that are denied due to 5/24 (This wasn't an issue for in the past applying with 5/24 and having it fall off mid-application so I'm not sure if there has been a change).
So whatever, I wait a couple weeks and apply again. Get the same denial. Call Recon and get a dude, and should have hung up. I play it somewhat dumb until he tells me its an AU account holding up my application. He seems to mention how many open accounts my wife has under his breath, so I guess he's looking at them being I was an AU. I reiterate I'm not an AU on any card open recently and he says he can resubmit my app and asks the job/mortgage questions. I give him my current job but he forgets to ask income. I mention our house mortgage and he asks why it isn't on my Credit Report. I tell him we opened the mortgage under my wife only as I was switching jobs at the time. He then says, "I see you have business cards with us" and I state those were for my private practice.
Time goes by and I know I haven't been approved since the card hasn't shown up online, but now I get a Fraud Letter wanting me to confirm the application is actually mine and to call in.
Is this a trap to get shutdown? Should I wait a few months?
Background: I'm under 5/24 and haven't opened a new Chase account in over 2 years. My wife on the other hand, has more than a few open (7). 5 of those currently have usage except IHG and United. And by usage, I mean at least $5,000 a month in total.
Anywho, initially applied for CSP and get denial for 5/24, which I knew was wrong. I wait until pretty much day 30 to call to make sure if any account was counting, in particular an AU account, that it would be gone. Get a guy who is pretty rude and HUCA. Get a nice lady who says I should be good on accounts, but that she can't reprocess accounts that are denied due to 5/24 (This wasn't an issue for in the past applying with 5/24 and having it fall off mid-application so I'm not sure if there has been a change).
So whatever, I wait a couple weeks and apply again. Get the same denial. Call Recon and get a dude, and should have hung up. I play it somewhat dumb until he tells me its an AU account holding up my application. He seems to mention how many open accounts my wife has under his breath, so I guess he's looking at them being I was an AU. I reiterate I'm not an AU on any card open recently and he says he can resubmit my app and asks the job/mortgage questions. I give him my current job but he forgets to ask income. I mention our house mortgage and he asks why it isn't on my Credit Report. I tell him we opened the mortgage under my wife only as I was switching jobs at the time. He then says, "I see you have business cards with us" and I state those were for my private practice.
Time goes by and I know I haven't been approved since the card hasn't shown up online, but now I get a Fraud Letter wanting me to confirm the application is actually mine and to call in.
Is this a trap to get shutdown? Should I wait a few months?
May 14, 2018, 7:15 pm
#1938
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,088
May 15, 2018, 4:46 am
#1939
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
May 15, 2018, 4:51 am
#1940
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
It's not a trap. Chase may want to approve your application but first wants to make sure you're you. Call immediately.
May 15, 2018, 6:59 am
#1941
Join Date: Jul 2013
Location: Texas
Posts: 98
Thank ya'll.
Ya, I haven't had her apply outside of Chase in quite awhile, so I'm in pretty good control of what I'm an AU on. The only cards I'm an AU on were done before 5/24 was a thing, and I only do it when it has a bonus attached these days, if not, no AUs are put on application and I proactively remove them to avoid this issue. While credit karma isn't great, that AU account did come off; however, Chase is pulling Experian and not Transunion/Equifax, so it may be agency specific.
All I know is if a dude answers the phone I'm hanging up!
Ya, I haven't had her apply outside of Chase in quite awhile, so I'm in pretty good control of what I'm an AU on. The only cards I'm an AU on were done before 5/24 was a thing, and I only do it when it has a bonus attached these days, if not, no AUs are put on application and I proactively remove them to avoid this issue. While credit karma isn't great, that AU account did come off; however, Chase is pulling Experian and not Transunion/Equifax, so it may be agency specific.
All I know is if a dude answers the phone I'm hanging up!
May 16, 2018, 8:14 am
#1942
Join Date: Jun 2015
Posts: 17
Does voluntarily closing a card risk shutdown?
Are there any data points on whether voluntarily closing a Chase credit card could trigger a review or shutdown? I plan to lay low on applying for a while but a couple cards have AF coming up.
I think (hope) I’m lower risk but it seems like no one is safe. In terms of newly opened accounts, I’m 1/12 and roughly 4/24 to 5/24 on personal cards. Plus another 3/12, 4/24 on biz cards, just got approved for Chase Marriott Biz last month. Have 9 cards with Chase right now..
Would appreciate any color on the risk of voluntarily cancelling cards!
I think (hope) I’m lower risk but it seems like no one is safe. In terms of newly opened accounts, I’m 1/12 and roughly 4/24 to 5/24 on personal cards. Plus another 3/12, 4/24 on biz cards, just got approved for Chase Marriott Biz last month. Have 9 cards with Chase right now..
Would appreciate any color on the risk of voluntarily cancelling cards!
May 16, 2018, 6:11 pm
#1943
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Anything that puts eyes on one's account is a risk. If you're 9/24 with all 9 at Chase, there's risk, no doubt about it.
May 16, 2018, 7:55 pm
#1944
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
No one can tell you as every situation is different.
You either take the minimal risk or not. As while there will be “eyes on the account” it will not be a credit analyst or anything worse (not sure which department decides to close accounts).
You either take the minimal risk or not. As while there will be “eyes on the account” it will not be a credit analyst or anything worse (not sure which department decides to close accounts).
Last edited by blitzen; May 17, 2018 at 5:57 am
May 17, 2018, 7:09 am
#1945
Join Date: Jun 2015
Posts: 17
That's fair.. Thanks. Although I only have 2 from Chase over the past 24 months. Also, out of the 8 or 9/24, 4 of them are business cards - does Chase see those?
May 17, 2018, 8:26 am
#1946
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
May 17, 2018, 12:48 pm
#1947
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
I thought they were all from Chase from the way the math worked out in your post. Nine cards from one issuer is still a lot, but if only 2/24 are actually from Chase, that should reduce the risk by quite a bit.
May 18, 2018, 2:42 pm
#1948
Join Date: Apr 2014
Posts: 43
I searched through most of this thread and couldn't find the answer - has anybody been shutdown with an active Chase mortgage? Hopefully having a mortgage with them keeps me in the clear 
May 18, 2018, 4:07 pm
#1949
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
What are you doing that you feel puts you at any kind of risk in the first place?
May 18, 2018, 4:49 pm
#1950
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215