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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old Nov 8, 2015, 7:30 am
  #541  
 
Join Date: Sep 2013
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Hi folks, looking for clarification wrt lounge access from anyone with recent experience/definitive knowledge.

Will be arriving into DOH on Qatar J class (CX codeshare) and then onward to HKG with CX (also in J, but not codeshare) after a shortish transit.

Do I take it that I am restricted to the Oryx lounge at DOH ? Or can I get myself into the (decidedly superior) Al Mourjan lounge ....?

Have seen past posts which would indicate the former (sadly ). BUT there is also a clear reference on QR's own website that seems to imply that OneWorld premium cabin ticket holders can use Al Mourjan.

(I suspect the website reference is out of date - a hangover perhaps from before the opening of other QR lounges at DOH ; hence my query.......)
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Old Nov 16, 2015, 12:30 am
  #542  
 
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CX Flt No on NZ access

Can't seem to find a answer to this so I am asking.

I am a OW emerald flying J LHR-HKG-AKL the HKG-AKL is a CX flt No but on ANZ tin, will I get access to the first lounges at HKG?

Many thanks
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Old Nov 17, 2015, 3:17 am
  #543  
 
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Originally Posted by antipest
Can't seem to find a answer to this so I am asking.

I am a OW emerald flying J LHR-HKG-AKL the HKG-AKL is a CX flt No but on ANZ tin, will I get access to the first lounges at HKG?

Many thanks
no, I don't believe so. Pretty sure you must be flying on CX, KA or OW metal regardless of codeshare in order to access the F lounges.
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Old Nov 17, 2015, 8:12 am
  #544  
 
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QRC3288
Thanks for the reply, having looked at BA I now see I will not earn tier points or Avios for that sector on a CX flight number so I suppose it makes sense I will not be able to use the pier/wing at HKG.
Thanks again.
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Old Nov 17, 2015, 3:31 pm
  #545  
 
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Arriving from ORD-HKG at 755PM and departing from HKG-BKK at 935 PM, will there be time to grab a quick dinner at one of the FC Lounges? Assuming no delays of course. Both flights are CX.
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Old Nov 17, 2015, 4:59 pm
  #546  
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Originally Posted by venkol
Arriving from ORD-HKG at 755PM and departing from HKG-BKK at 935 PM, will there be time to grab a quick dinner at one of the FC Lounges? Assuming no delays of course. Both flights are CX.
Plenty of time.

Plane to lounge should take no longer than 20 minutes (can be less). You'll need to leave the lounge for the gate around 30 minutes prior to departure... should give you just over an hour of free time in the lounge.
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Old Nov 21, 2015, 4:57 am
  #547  
 
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Originally Posted by antipest
QRC3288
Thanks for the reply, having looked at BA I now see I will not earn tier points or Avios for that sector on a CX flight number so I suppose it makes sense I will not be able to use the pier/wing at HKG.
Thanks again.
Hi antipest,

separate to the lounge question, I was interested to see your comment re the CX codeshare not qualifying for either Avios or tier points, given that the flight will be operated by NZ metal.

I too am booked to fly HKG-AKL on that same CX codeshare. I reckon the lack of tier points is clear enough BUT ..... is that definitely also the case for the Avios miles ....??

I ask because, although Air NZ is not a OW member, the special arrangement it has with CX is apparently unique to that particular route.

There is a column on my Cathay MMB page headed 'Asia Miles', and it shows a figure for various CX sectors I have booked with CX - including the CX codeshare for HKG-AKL. Asia miles will seemingly be credited directly to my account as Avios using the BAEC number I have input.

And so .....I am wondering whether I will perhaps get the miles.

All that said, when you use the BA Avios calculator on BA's own site, there is no mention of Air NZ in the drop-down list of eligible carriers.

Any thoughts or personal experience from FT-ers welcome !
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Old Nov 22, 2015, 12:54 am
  #548  
 
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subject2load

Oneworld alliance partner flying with a non partner airline does not accrue Avios or tier points according to the BA site. Bit cheeky really as it is a CX sold ticket and there should be some sort of OW partnership arrangement.
Never mind will credit them to a Virgin Flying Club instead for that leg of the trip.

Cheers
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Old Nov 22, 2015, 4:34 am
  #549  
 
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antipest - thanks for coming back.

Ok, looks like I will just have to accept 'no Avios' on that particular sector ; but it is, as you say, something of an unjust oddity in that the flight does carry a CX code (and in my case, was booked directly with them) and CX is of course a full-monty OW member.

Hardly a mega issue for me, but my current memberships consist only of BAEC and EK Skywards. My future travel plans don't really justify spreading miles around any further by joining additional schemes, so I will probably lose them in this case.
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Old Nov 23, 2015, 5:23 am
  #550  
 
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Question: If one is connecting from regional business to regional economy, e.g. PVG-HKG (J) and HKG-ICN (Y), would one get departing lounge access at HKG?
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Old Nov 23, 2015, 5:59 am
  #551  
 
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Originally Posted by Apieinthesky
Question: If one is connecting from regional business to regional economy, e.g. PVG-HKG (J) and HKG-ICN (Y), would one get departing lounge access at HKG?
I'm no CX expert myself, so others will confirm one way or the other.

But I've yet to come across an airline* that provides pre-departure lounge access to Y pax without status

(*actually, the very nice Bangkok Airways is one notable exception to the rule!)
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Old Nov 23, 2015, 6:39 am
  #552  
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Originally Posted by Apieinthesky
Question: If one is connecting from regional business to regional economy, e.g. PVG-HKG (J) and HKG-ICN (Y), would one get departing lounge access at HKG?
if you have oneworld status (sapphire or above), or marco polo silver and above, you'll have lounge access. Otherwise, no access by virtue of arriving short-haul CX J.

(if you had been arriving long-haul you would have had access, even without status)
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Old Nov 23, 2015, 6:42 am
  #553  
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Originally Posted by subject2load
I'm no CX expert myself, so others will confirm one way or the other.

But I've yet to come across an airline* that provides pre-departure lounge access to Y pax without status

(*actually, the very nice Bangkok Airways is one notable exception to the rule!)
while I know what you mean... actually there are many airlines that will provide lounge access if arriving international premium long haul and connecting to short-haul or domestic economy. This is oneworld policy, and other individual airlines have similar polices... for example United and Lufthansa.
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Old Nov 23, 2015, 6:53 am
  #554  
 
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Fair enough, noted re long-haul F/J connecting to short/domestic Y.
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Old Nov 23, 2015, 7:36 pm
  #555  
 
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Hello

Can anyone tell me whether I have lounge access?

I am flying from HKG to KUL on CX J, and transiting at KUL to SIN on WY Y .

Can I use my boarding pass from the HKG to KUL to gain access to the golden lounge or the Cathay lounge.

Thanks
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