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-   Cathay Pacific | Cathay (https://www.flyertalk.com/forum/cathay-pacific-cathay-487/)
-   -   The refresh is coming... (https://www.flyertalk.com/forum/cathay-pacific-cathay/1473166-refresh-coming.html)

SeeBuyFly Jun 28, 2013 8:44 am


Originally Posted by Cathay Boy (Post 21005714)
Anybody else having a trouble getting the website at all? My browser has been just sitting there with the background colors but nothing else when I tried to access cathaypacific.com; this is incredible.....

Yes, me too. Right now, and intermittently over the last few days. It usually goes away in a few minutes/hours.

zznoname Jun 28, 2013 10:51 am

Manage booking not working.
AA had a seamless transfer.
Oh yeah! It's down:
https://www.cathaypacific.com/wdsibe/login/login

cartman7110 Jun 28, 2013 11:07 am

Just to help out, it seems Amadeus GetMyTrip is working (you do need your locator number and last name) https://www.checkmytrip.com

CanucksHKG Jun 29, 2013 2:00 am

Our websites, mobile sites and CX Mobile apps will be offline for maintenance from 10pm 29 Jun to 12am 30 Jun (HKT). During this period, mobile boarding pass, online and mobile site services will be unavailable.

Passengers are advised to complete the online tasks ahead of time and prepare a printed copy of your eTicket or boarding pass when checking in at the airport during this time.

More on http://bit.ly/16Ge0RF. We apologise for the inconvenience caused.

我們的網站、流動網站與 CX Mobile 應用程式將於香港時間6月29日晚上10時至6月30日凌晨12時進行定期保養,屆時手機登機證服務、以及所有網站及流動網站服務將會暫停服務。

我們建議乘客提早於網上安排旅程所需,並列印所需文件,包括網上訂票的確認頁或登機證,到機場登機櫃檯辦理 登機手續。

有關詳情:http://bit.ly/13dw20D。就暫停服務期間之不便,我們衷心致歉,敬請原諒。

midlevels Jun 30, 2013 2:32 am

Disaster - all account MPC info is offlline at the moment. Summary page loads but shows blanks for all fields.

Moscowflyer Jun 30, 2013 2:44 am

Couldn't agree more. Can't log in at all, just keep getting redirected to a page that tells me
"You are unable to proceed as you may have logged out, or your session has expired. Please log in again."

jetsetter1k Jul 2, 2013 3:29 am

Just tried to use manage my booking to update my passport information for a US flight and the system insisted that I enter information of "secondary travel document type." I called CX online and explained that I don't have any secondary travel documents such as a green card and they said they are looking into the issue with their IT department and they need to get back to me.

This new website has been nothing but trouble. I agree the old one was not perfect either but it sure was a lot better than this one so far!

NickW Jul 2, 2013 9:45 am

I'm completely unable to complete a reward booking right now. One of the segments is waitlisted. I get to the page which requests my details, hit next and I get a page with a header and just nothing else.

The redesign is totally irrelevant if it Does Not Work.

Cathay Boy Jul 2, 2013 11:00 am

This "Refresh" is especially puzzling to me. In the IT field there are one reason to offer a completely new web experience: add new functionalities. However, unless there's a major update coming, it seems like the "Refresh" is nothing but cosmetic changes, and worse, many things seem to be broken since. So this tells me there are definitely changes in the back end. However, again, you don't messed with the back end unless there are major new functions to be rolled out, and again, there aren't any. This whole process is puzzling.

Psychiatrist Jul 2, 2013 11:05 am

totally agree with Cathay Boy. no new functions so far. and it's actually not more user friendly than the previous website.

did CX do any focus groups with MPC members before launching this website?

NickW Jul 2, 2013 11:35 am

Ended up booking revenue tix instead. About $3,000 inclusive for BLR-HKG(stop)-JFK-HKG-BLR in business class; actually kind of a bargain considering it'd be 175K miles as a redemption.

traveler18 Jul 2, 2013 11:49 am

Their new site deployment is a disaster.
I do not know why they did not do more extensive testing before switching.
Frankly, CX and their IT department should be embarrassed.

I still cannot get into Manage Booking section (some colleagues can). I tried multiple browsers and systems, so it is clearly at their end.

While I get a callback response from what appears to be a call center in India, they have no clue. Marco Polo asks me every time for a screen grab of the error, but clearly cannot reach the relevant area that can fix the access.

The problem is that I am not sure this is costing them any significant business that will incentivized them to fix it. They should go back to the old site until they can get their act together.

SeeBuyFly Jul 2, 2013 1:53 pm

I found some minor new functionality.

Before, if you entered a 3-letter airport code, it would offer a pull-down menu, but you MUST choose from the menu even if there is only one choice. Now, you can enter the 3-letter code and hit tab to jump the next field, and it will figure out what you meant.

I know you are all very excited about this, but this is what I am used to doing so it is good for me..

jackrussellterrier Jul 2, 2013 7:18 pm

couldn't log in!

Agree with previous posters about what was the point of this? In my opinion it looks worse than before and has no new functionality

hclee01 Jul 3, 2013 10:08 am

Under the old website, when booking online, one has a choice of either selecting the flights and then the system will price the itinerary and another is for customer to select the price and the available ones that come with it.

For the system, it only allows us to select the flights under a particular fare. I have this problem that they do not show the pair of flights departing at midnight and connecting to morning flight regardless of fare type. In the past, I was able to select CX714 connecting to CX474. But right now, this combination of flight does not appear.

I am also trying to book CX714 connecting to KA802 and it does not show up too. Any idea how to go about booking such flight combinations? The CX office in Singapore charges handling fee if I book through the Call Centre instead of online. Thanks.


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