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Originally Posted by sydhkglhr
(Post 21078354)
Does anyone still have issues with MMB? Ever since the "refresh" I have been unable to MMB when I log in with my MPC number. Surely this would be more useful than the new fancy graphics on the site.
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Originally Posted by HKGglobaltrotter
(Post 21083415)
MMB login is a hit and miss for me after the refresh! The website is so inconsistent it's unreal! And I still can't believe they haven't put back the 'Change This Booking' function during this refresh meaning I would still need to call MPO/e-service centre every time if I need to amend my existing bookings! I remember pre-Feb last year I could easily change my bookings and simply paid the tax/fare difference (if any) on MMB...
I tried to book a companion award but in the end gave up and called the diamond line. I have to say they did a good job for me but it would be nice if the website actually worked as well! |
Site down again...no login possible
(19:07: not possible to log in from desktop IE9 but OK on iPhone Safari) |
Looks like CX has done major work behind the scenes, particularly, database management and data mining, and somewhere along the lines, they have messed up big time. This isn't the website, but the website is a reflective of bigger issue behind the scenes, i.e., the inability to populate data efficiently and correctly. CX should seriously think about hiring new IT people because whoever they are using now....
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Originally Posted by Cathay Boy
(Post 21096109)
Looks like CX has done major work behind the scenes, particularly, database management and data mining, and somewhere along the lines, they have messed up big time. This isn't the website, but the website is a reflective of bigger issue behind the scenes, i.e., the inability to populate data efficiently and correctly. CX should seriously think about hiring new IT people because whoever they are using now....
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Originally Posted by Guy Betsy
(Post 21097652)
I hear that they're hiring some new big shot people to clean up the existing mess it is in now! I hope they will tell CX to allow people to choose the booking class or combine booking lasses when booking flights rather than the lowest available and no mileage given!
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Cant get flight status to work in either IE or Chrome. We know the flight is delayed (SMS notice) but cant check for more details. Complete pain!
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Can't book tickets on Safari and Firefox.
Was working well last night though. |
trying to check in for a flight tomorrow morning but site is still down
luckily, had no problem all day while researching flights |
Last weekend I booked some tickets on the CX booking engine. Fell over at the credit card enter your password section the 1st time. Managed to book the tickets at the second attempt.
Having worked on two airline's websites BA and VS. I have to say the CX website is very poor. |
The refresh is coming...
Deleted
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Another maintenance coming up....
http://www.cathaypacific.com/cx/en_H...n-28-july.html There will be new features ... but please fix MMB !! |
for the MMB, the link in the tab is :
https://www.cathaypacific.com/cx/en_...oking-now.html However, the correct link should be: https://www.cathaypacific.com/cx/en_...w-summary.html |
I got this message from Linda. At least they are admitting there is some issue.
BTW, so far they have not come back to me on the worldwide toll free issue. Dear Mr lingua101, 24 July 2013 Membership No.: 150 XXXX 757 As you may have seen, we recently refreshed our flagship website. While we hope you will have noticed some improvement in the way it looks, most of the changes are behind the scenes, so we would like to explain our approach and share some of our plans. In this phase, we focused on replacing and updating the back-end infrastructure that supports our web and mobile services – a necessary first step to introducing more visible improvements to your online and mobile experience. In the next phase, we will be redesigning the navigation and the overall look and feel of both the web and mobile experiences – and we will be releasing upgrades in stages so that you enjoy the benefits as soon as possible. Many of you expressed your frustrations with our current systems. We want you to know we share these frustrations and apologise for any inconvenience you may have had during these few weeks. We are continuing to work with our technical teams to resolve any issues in our current site, therefore the website and mobile services will be unavailable for 7 hours – from 1am to 8am on 28 July (Sunday), Hong Kong Time (GMT+8) - and for another period at the end of August, when we will complete all of our upgrade and maintenance work. What you should do: If you are travelling on 28 July, please make your travel arrangements ahead of time. Please bring a printed copy of your eTicket or boarding pass when checking in at the airport. Subscribe to our notiFLY messaging services by 27 July to ensure we can send timely information updates to your mobile device and/or email. For assistance during this period, please call the worldwide toll-free Marco Polo Club Service Line at +800 2747 5500, email [email protected], or contact our staff when you arrive at the airport. At Cathay Pacific and Dragonair, we are always looking for ways to ensure you have the best possible travel experience. We very much welcome your continued feedback as we continue to improve our digital platforms. Please email any comments about our new website, or any other issues, to [email protected]. Yours sincerely, Linda Sim Manager, The Marco Polo Club |
Originally Posted by Psychiatrist
(Post 21144520)
Another maintenance coming up....
http://www.cathaypacific.com/cx/en_H...n-28-july.html There will be new features ... but please fix MMB !! 'Cathay Pacific General Manager Sales & Distribution Alex McGowan said: “With the new platform in place the navigation of both web and mobile experience will be redesigned. We will also make other value-added onboard and ground travel services available for purchase through the website. We intend to release the new design and functionality in stages so that the benefit of these changes will be felt as soon as possible. " So are we going to have to pay US$7 for blanket and pillow http://www.businessweek.com/articles...ir-merchandise ? |
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