I simply do not understand why it seems that so hard to do some proper testing before the launch the system?

I'm unable to get in at all. It definitely remembers my home site is HK - English which is of course an improvement. But then when I enter my account number and PIN all I get is:

"You are unable to proceed as you may have logged out, or your session has expired. Please log in again."

When I do try again and reinput everything I get the same message.

When I try yet again I get

"Sorry
We apologise the page that you requested is not available at the moment. Please click here to go to our home page. If you need further assistance, please contact our eService Centre at + 852 2747-2200, or send us an email at [email protected]
For member services, please contact The Marco Polo Service Centre at + 852 2747-5500, or
Asia Miles Service Centre at + 852 2747-3838."

I get the impression that a lot of people are actually able to log in and yet I haven't been able to at all for the last few days (I could on Sunday night). I've tried clearing cookies etc, logging out etc, different computers, all to no avail.
Are others having similar problems or am I alone in my isolation :)

I had not been able to log in since the refresh, and, since yesterday I was unable to even connect to the website. Should I just call the e-Service centre in Hong Kong to book a ticket?

When I tried to access BP, I get this message:

This is so inconvenient, I was planning to head straight to the gate/ lounge with my iPhone since I have no bags to check..

Try logging in on asiamiles.com and then head back to cx.com, you should be logged in to MPO on cx.com then.

Too bad. What a mess!

The Eticket function is worst than before as it does not give you the status of the coupon.

they changed the website and did not add anything new but made it worse

another CX fail in addition to its long list of fails

Flight Status broken. Well, not broken, but at a huge lag. looking at ex-HKG flights today, some flights that left over 90 mins ago (according to HKIA), are showing as 'Not Yet Departed' with estimated/actual time the same as scheduled !

This is pretty disappointing overall.

There are zero new features, a few broken old features, and basically just a new look only.

I was hoping that the new website would actually have some additional features but I guess that was too much to hope for.

The new look is not bad, but certainly nothing worthy of fanfare (excuse the horrible pun) ;)

I'm not sure why the mass majority of FT members here are so disappointed that there's no new features to the website. From the day they first announced it, it was clearly meant to be just a "refresh". Aka just cosmetic change to the layout / appearance of the website. Sort of like how they "refreshed" the old J class seats with new fabrics. You wouldn't have expected them to added an extra cup holder here...or made it into a wider seat, would you?

As quoted from the original announcement:
There has been definitely a lot of bugs and inconvenience caused by the website in the past week. But hopefully they will be smoothen out within the few weeks. As oppose to the disasters it caused last time.

I'm sure there will be new features added / fixed (upgrading miles, etc) to the site. And the App / mobile site will be updated too. But give them some time, and have basic sorted out first. You can't build a good tower without having a solid foundation first...

Give them some time! and cut back some of your high expectation of CX :)

Agree with CanucksHKG - havent had any major issues (except logging in a couple of days back). OLCI, seat assignments etc were smooth - eys some functionality missing is a downer (e-ticket pdf, schedules etc) - but still not something that'd kill...

Sad state of affairs for the industry that its lesser bads that win, but i gotta say this - we can take hope in that the damage was nowhere even close to the (still) ongoing saga that is singaporeair.com

This new CX website is absolutely rubbish. I was trying to search for flights on the website just now, and when I typed the airport code or the city name, the website didn't recognize the city at all. In the end, I was unable to search for a ticket using this website.

I wonder what the service provider was behind this website.

typical absolute blunder - pretty pictures with absolutely useless.

but most importantly it's hurting them commercially. I've got to fly to BKK and tried to book a ticket. online booking simply doesn't work. So booked on TG (good to try their 4.5k HKD business class).

I mean seriously, club functions not working or some link missing is one thing but not being able to sell ticket to someone who needs it is just a complete joke

they already failed last time website was released. They have absolute incompetent retarded hopeless monkeys manning their ITEC and that's insult to a monkey.

If the changes were cosmetic, nothing would need to be rewritten from scratch; the crucial parts of the code should be the same and so the web site would work the same way. Clearly it does not, i.e. they changed and broke the underlying code. We don't know why they did it if no new functions were being added, but the fact is the existing functions aren't working properly, and that's not a "refresh".

Anybody else having a trouble getting the website at all? My browser has been just sitting there with the background colors but nothing else when I tried to access cathaypacific.com; this is incredible.....