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Originally Posted by yms901
(Post 20979177)
Online redemption booking is not working again on CX website. Every time I tried to search for a redemption booking, the web page goes back to the search page instead of showing the results.
Tried it on IE8 and safari on iPhone~~~ http://s2.postimg.cc/ebj6qo78p/Scre...9_59_34_PM.png |
If there are no availability, then the online redemptions goes back to the redemption home page.
It should really give a statement of 'No Availability', rather than going back to the beginning of the process.
Originally Posted by yms901
(Post 20979177)
Online redemption booking is not working again on CX website. Every time I tried to search for a redemption booking, the web page goes back to the search page instead of showing the results.
Tried it on IE8 and safari on iPhone~~~ |
Originally Posted by hclee01
(Post 20979086)
http://s12.postimg.cc/uj5gvbsel/Scr...9_12_03_PM.jpg
Seems to have a bug in the system. My friend clocked up 35.75 sector miles as GO member and it shows that next tier is diamond at 40 sector miles and remaining 4.25 sector miles to get promoted to diamond? Or CX is running a secret promotion from GO to DM.... |
Originally Posted by Mafai
(Post 20980022)
If there are no availability, then the online redemptions goes back to the redemption home page.
It should really give a statement of 'No Availability', rather than going back to the beginning of the process. No one would expect there is no prompt and go straight back to where one had started. It just happens after the new look. It is such a silly overlook in web page design :confused: :confused: :confused: and I hope CX would fix this soon. |
Originally Posted by yms901
(Post 20982263)
Oh yes, I searched CTS on dates when there is no direct flight. It goes back to the redemption search homepage again WITHOUT any prompt showing no flight that day.:td::td::td:
No one would expect there is no prompt and go straight back to where one had started. It just happens after the new look. It is such a silly overlook in web page design :confused: :confused: :confused: and I hope CX would fix this soon. |
Can't book at the moment.... site is crashing...
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My biggest criticism of the site is that everything is rendered in a tiny tiny font!!
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I have not been able to see the manage my booking section even once since the refresh. (Even if I input the record locator and name). The mileage section appears OK so logging in the account works.
The error says: Due to internal system error, you are unable to proceed further. Please close the current browser and try again. Should this problem persist, please contact our Online Services Support. I tried different browsers and 2 computers. Don't they test this? |
Originally Posted by marcuslai
(Post 20982482)
This was an issue with the old website as well. Simply logout (or quit the browser entirely), and try again. If you have searched for anything else (e.g. a revenue flight) before searching for the redemption one, something doesn't get reset in their code and screws everything up.
It never tells you which date it is though, but it is now totally gone and no prompt is given. The website just direct you back to the search page without telling anything. Bad design!!! |
I was able to "Manage My Booking" just a few minutes ago, and it worked fine. Maybe because I'm in Asia???
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Originally Posted by relangford
(Post 20984301)
I was able to "Manage My Booking" just a few minutes ago, and it worked fine. Maybe because I'm in Asia???
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Definitely down now.
Input Special Updates Title You may find that you are unable to log into your Marco Polo Club and Asia Miles accounts at the moment. We apologise for the inconvenience caused. Please try again later, or call: The Marco Polo Club Service Centre Hong Kong: +852 2747 5500 Worldwide Toll-free: +800 2747 5500 Other Toll-free Numbers Asia Miles Service Centre Hong Kong : +852 2747 3838 Other Toll-free Numbers |
Originally Posted by CanucksHKG
(Post 20984310)
Yes, you're the only FTer in Asia right now....
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Originally Posted by Cathay Boy
(Post 20982072)
Both the miles and sector requirements are wrong...
Or CX is running a secret promotion from GO to DM.... |
Notice on Member Services You may find that you are unable to log into your Marco Polo Club and Asia Miles accounts at the moment. We apologise for the inconvenience caused. Last updated : 25 Jun 2013 15:30 HKT (GMT+8) |
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