Dec 22, 2017, 8:39 am
Last edit by: EsherFlyer
This thread is dedicated to explaining some of the reasons why OLCI (Online Check-in) doesn't work on British Airways' website BA.com and / or its App software. The first post give the main reasons, and subsequent posts give more background. By all means reach out in this thread if you are still unsure. If you are new to the BA Forum - perhaps Google brought you here - have a look in the forum's stickies and Dashboard for more reference material.
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
FAQ : Why can't I check in online? OLCI and boarding pass difficulties
Jun 3, 2022, 2:18 am
#301
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, OZ Diamond Plus, BA Silver
Posts: 1,803
Not sure if this is the right thread for this but booked a last-minute BER-LHR flight yesterday for this afternoon, and it looks like I'm checked in fine, but the app won't issue a boarding pass (something about an error with passbook), and while I can get a PDF (which says I'm ready to fly and has a green check) there is a message in red at the top saying e ticket - no coupon. Is this something I should be worried about (and therefore head to the airport early) or should I assume it's just some IT glitch
Jun 3, 2022, 3:25 am
#302
Join Date: Oct 2009
Location: Scotland
Programs: BA Silver, Hilton Diamond, BD Blue (RIP)
Posts: 1,986
Not sure if this is the right thread for this but booked a last-minute BER-LHR flight yesterday for this afternoon, and it looks like I'm checked in fine, but the app won't issue a boarding pass (something about an error with passbook), and while I can get a PDF (which says I'm ready to fly and has a green check) there is a message in red at the top saying e ticket - no coupon. Is this something I should be worried about (and therefore head to the airport early) or should I assume it's just some IT glitch
Jun 3, 2022, 3:41 am
#303
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
That error is a strange one, it harks back to the days when it was critical for gate staff to collect in the coupons at boarding, however e-tickets of course would not have a coupon. So that's a blast from the past and any gate agent under about 40 wouldn't have a clue about this. But in any event, it doesn't matter, if you have a boarding pass with a bar code or QR code then you can relax, it's all you need.
Jun 3, 2022, 12:06 pm
#304
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, OZ Diamond Plus, BA Silver
Posts: 1,803
Thanks both! Indeed had no issues getting a paper BP at BER, and I guess if I'd tried to find a printer and printed out the PDF BP that would have been fine as well.
Not to take things too OT but I thought etickets still have coupons (and the coupons are lifted as the BP is scanned or something like that) — or am I mixing that up with something else?
That error is a strange one, it harks back to the days when it was critical for gate staff to collect in the coupons at boarding, however e-tickets of course would not have a coupon. So that's a blast from the past and any gate agent under about 40 wouldn't have a clue about this. But in any event, it doesn't matter, if you have a boarding pass with a bar code or QR code then you can relax, it's all you need.
Jun 3, 2022, 1:58 pm
#305
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
Yes, but the computer does that. In the old days the gate agents had to physically remove them from the sleeve and count them by hand to reconcile them. So if you presented an empty sleeve the agent would then check for the message in question here. If it was present then all is good, it's over to the computers. If the message was absent then a search for the paper coupon would then result.
Jun 3, 2022, 2:07 pm
#306
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, OZ Diamond Plus, BA Silver
Posts: 1,803
Yes, but the computer does that. In the old days the gate agents had to physically remove them from the sleeve and count them by hand to reconcile them. So if you presented an empty sleeve the agent would then check for the message in question here. If it was present then all is good, it's over to the computers. If the message was absent then a search for the paper coupon would then result.
Jun 18, 2022, 3:13 am
#307
Join Date: Jan 2019
Programs: BA Exec Blue
Posts: 86
Is Dubrovnik an airport that doesn’t do OLCI?
App showing it isn’t available for my DBV>LHR>EDI flight tomorrow. Both of us in club, definitely ticketed and no passport issues.
I know FR24 is hardly a reliable source, but can’t help notice there’s no aircraft showing as allocated for the flight there. On the outward journey I knew the a/c that was carrying us a couple of days in advance.
Is there a chance this could be a cancellation?
App showing it isn’t available for my DBV>LHR>EDI flight tomorrow. Both of us in club, definitely ticketed and no passport issues.
I know FR24 is hardly a reliable source, but can’t help notice there’s no aircraft showing as allocated for the flight there. On the outward journey I knew the a/c that was carrying us a couple of days in advance.
Is there a chance this could be a cancellation?
Jun 18, 2022, 3:20 am
#308
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
Yes, DBV and Split have an in-house airport control system which doesn't link to FLY or Amadeus or Altéa. This is usually the remit of small airports, or places which haven't invested in IT locally (e.g. Greek islands) but in the case of DBV and SPU it's just a local decision to centralise on their own system. If you hunt around the website of DBV you may find this link for doing check-in
https://niko.hr/webcheckin/Default.a...port=DBV&self=
No guarantees if this will work though. The most reliable place for information on cancellations is Flight Status on BA.com
https://niko.hr/webcheckin/Default.a...port=DBV&self=
No guarantees if this will work though. The most reliable place for information on cancellations is Flight Status on BA.com
Jun 18, 2022, 3:28 am
#309
Join Date: Jan 2019
Programs: BA Exec Blue
Posts: 86
Yes, DBV and Split have an in-house airport control system which doesn't link to FLY or Amadeus or Altéa. This is usually the remit of small airports, or places which haven't invested in IT locally (e.g. Greek islands) but in the case of DBV and SPU it's just a local decision to centralise on their own system. If you hunt around the website of DBV you may find this link for doing check-in
https://niko.hr/webcheckin/Default.a...port=DBV&self=
No guarantees if this will work though. The most reliable place for information on cancellations is Flight Status on BA.com
https://niko.hr/webcheckin/Default.a...port=DBV&self=
No guarantees if this will work though. The most reliable place for information on cancellations is Flight Status on BA.com
Jun 27, 2022, 7:25 pm
#310
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,105
Just as a datapoint, I tried checking in for a DUB-LCY flight that had been cancelled and rebooked through MMB. In Chrome, I got to the bag check page, but after that, I was kicked from the process and told to check in at the airport.
On a lark, I tried the process in Firefox and succeeded. So if one browser doesn't work, always a good idea to give another one a shot.
On a lark, I tried the process in Firefox and succeeded. So if one browser doesn't work, always a good idea to give another one a shot.
Aug 12, 2022, 7:28 am
#312
Join Date: Aug 2002
Location: Essex, UK
Programs: BA Executive Club, AZ, VS, AA, UA
Posts: 602
DLM departure no MBP
Hi all. Travelling tomorrow from DLM, OLCI was fine but app says no mobile or online BP. Dropping bags so no big drama but wondering if this is normal?
Aug 12, 2022, 7:58 am
#313
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
I vaguely recall DLM needs a printed version? On the main website (not the app) can you theoretically print yourself a boarding pass? If so may be fax it to your hotel reception.
Aug 12, 2022, 4:20 pm
#315
Join Date: Aug 2002
Location: Essex, UK
Programs: BA Executive Club, AZ, VS, AA, UA
Posts: 602