Last edit by: EsherFlyer
This thread is dedicated to explaining some of the reasons why OLCI (Online Check-in) doesn't work on British Airways' website BA.com and / or its App software. The first post give the main reasons, and subsequent posts give more background. By all means reach out in this thread if you are still unsure. If you are new to the BA Forum - perhaps Google brought you here - have a look in the forum's stickies and Dashboard for more reference material.
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
FAQ : Why can't I check in online? OLCI and boarding pass difficulties
#391
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,851
As ever, do have another go in a few hours. SSSS is indeed a full block and won't change, but if it's another factor then it may be that another go at OLCI will work.
#392
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,138
It's probably SSSS; my husband got that on our return to IAD last week despite having Global Entry (I know it's airline randomly selected, but still 🙄 and although we checked in at the airport when I looked in the BA app later I could view my BP, but not his. He was called up prior to boarding, his bag was searched, and he was asked a few questions, then we were the first to board.
#393
Join Date: Jun 2023
Posts: 22
So amazingly I tried again this morning and it now let me check in online and get the boarding pass in the app. No idea why or what changed overnight.
#394
Join Date: Jul 2023
Posts: 2
BER-LHR-ORD-LAS - AA ticket
Hello, seems I'm a new member of code-share challenge club...
BER-LHR-ORD-LAS booked through AA with first leg operated by BA - 4 people (2 adults + 2 kids if that matter). Flight in a week from now. First flight (BER-LHR) has been cancelled and we were automatically rebooked to the earlier flight.
Problem:
On AA.com everything is fine with new BA PNR issued. From BA side old flight (together with new one) is still on the itinerary - supposedly preventing from online seat selection.
No breakthrough after several iterations with AA & BA call centers (&online chats). What I learnt from the discussion with BA is that BA OLCI will not possible as well till AA confirms my itinerary what they can't do (as they believe it's already done).
After reading couple of posts here I've actually already lost my faith in sorting out OLCI.
I hope that I will be able to sort out all the issues at the airport.
Q: Is there any option to check in at the BER airport earlier than 2h before the flight? Ideally day before as this is early morning flight. Any hints helping to derisk the case would be welcome. I'm looking for low-risk scenarios as travelling with kids.
Thank you.
BER-LHR-ORD-LAS booked through AA with first leg operated by BA - 4 people (2 adults + 2 kids if that matter). Flight in a week from now. First flight (BER-LHR) has been cancelled and we were automatically rebooked to the earlier flight.
Problem:
On AA.com everything is fine with new BA PNR issued. From BA side old flight (together with new one) is still on the itinerary - supposedly preventing from online seat selection.
No breakthrough after several iterations with AA & BA call centers (&online chats). What I learnt from the discussion with BA is that BA OLCI will not possible as well till AA confirms my itinerary what they can't do (as they believe it's already done).
After reading couple of posts here I've actually already lost my faith in sorting out OLCI.
I hope that I will be able to sort out all the issues at the airport.
Q: Is there any option to check in at the BER airport earlier than 2h before the flight? Ideally day before as this is early morning flight. Any hints helping to derisk the case would be welcome. I'm looking for low-risk scenarios as travelling with kids.
Thank you.
#395
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,851
Welcome to Flyertalk and welcome to the BA Forum.
#396
Join Date: Jul 2023
Posts: 2
Glad to be a member of this community! Thanks a lot for your guidance! Appreciated!
I will give a try & visit the airport the day before. Small chance is better than nothing.
After careful reading of the first post, I'm also trying last chance option of API updates with removal of emergency contacts.
I will give a try & visit the airport the day before. Small chance is better than nothing.
After careful reading of the first post, I'm also trying last chance option of API updates with removal of emergency contacts.
#397
Join Date: Mar 2005
Location: England
Programs: BAEC: Bronze; Marriott: Gold
Posts: 399
OK. So, Mrs B and I are due to fly home in F on BA52 on 11th August (today/tomorrow, depending on time zone). Same PNR. OLCI will let me check in, but not Mrs B. Surely this cannot be SSSS as we are flying from the US, not to it. MMB is showing our correct seat numbers, but it does look like the aircraft has been switched to a 777-300ER.
Any ideas, or do we have to hope for the best at the airport?
Any ideas, or do we have to hope for the best at the airport?
#398
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,851
SSSS is also an option when departing the USA, including on domestic departures (which is so far the only encounter that I've had with SSSS). That said, I suspect it's visa or passport related, that's the usual issue departing the USA on BA.
#399
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,482
Just went to try and OLCI for a BAH flight to the US. As it's US I need to Verify My Contact Details before it will let me through any further. 2 people on the booking, other person is fine, but when I try to go into the details to confirm them its asking for my DOB. I'm putting it in right but it's saying it's not. I've checked the APIS for the booking and it's correct, as is my DOB in my exec club. At a loss here
Edit: Solved - phoned up and the booking I made over the phone had the wrong month in my DOB attached to it, despite APIS etc all being correct it wouldn't pull through from there.
Edit: Solved - phoned up and the booking I made over the phone had the wrong month in my DOB attached to it, despite APIS etc all being correct it wouldn't pull through from there.
#400
Join Date: Mar 2015
Location: London / Brighton
Programs: BAEC Gold / M-Life Gold / HH Diamond
Posts: 1,635
This also has happened to me in LHR on the way to the US, couldn't check in online, SSSS on boarding pass when I checked in at T5, called by name at the gate, pre-boarded then thoroughly searched at the bottom of the escalator (bags opened, searched, swabbed, shoes off and socks swabbed, pat down etc).
#401
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,482
Just had this but even weirder trying to check the Wife in for a BA-AA-AA trip. Asked to confirm contact details for the AA legs, the first goes fine but the second rejects her DOB...?! She's the only one on the booking, so no idea what could be messing that up. Any advice...? I'm nominated on her account so I can call if it will help, or do I have to advise her to get to WAW early?
#402
Join Date: Jul 2023
Location: Berlin
Programs: BAEC Silver, Accor Silver
Posts: 56
Online check in for codeshare flight
Hy,
I’m flying from Berlin to Seattle via LHR tomorrow. Ticket is issued by British airways. The second flight is operated by American. Does the only check in still not work for segments like this?
get only the following message via British airways.
i confirmed my contact tracing via american.
Trying via American is forwarding to British airways.
I’m just confused about the following „error“. British airways confirms correct APIS. American says missing information but I can’t enter the missing information.
I’m flying from Berlin to Seattle via LHR tomorrow. Ticket is issued by British airways. The second flight is operated by American. Does the only check in still not work for segments like this?
get only the following message via British airways.
i confirmed my contact tracing via american.
Trying via American is forwarding to British airways.
I’m just confused about the following „error“. British airways confirms correct APIS. American says missing information but I can’t enter the missing information.
#404
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,851
This isn't unusual. It's possible that Berlin can give you the AA boarding passes, but if not, just go to T3 after the BER flight and very shortly into the T3 process there is a dedicated area - quite large - for AA and they will do their security questions and what-not there. If you haven't got your BA boarding pass, just deselect the AA flight and do it with BA alone. Two airlines separated by two very different IT architecture.
#405
Join Date: Jul 2023
Location: Berlin
Programs: BAEC Silver, Accor Silver
Posts: 56
This isn't unusual. It's possible that Berlin can give you the AA boarding passes, but if not, just go to T3 after the BER flight and very shortly into the T3 process there is a dedicated area - quite large - for AA and they will do their security questions and what-not there. If you haven't got your BA boarding pass, just deselect the AA flight and do it with BA alone. Two airlines separated by two very different IT architecture.