Last edit by: EsherFlyer
This thread is dedicated to explaining some of the reasons why OLCI (Online Check-in) doesn't work on British Airways' website BA.com and / or its App software. The first post give the main reasons, and subsequent posts give more background. By all means reach out in this thread if you are still unsure. If you are new to the BA Forum - perhaps Google brought you here - have a look in the forum's stickies and Dashboard for more reference material.
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
FAQ : Why can't I check in online? OLCI and boarding pass difficulties
#406
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
#407
Join Date: Sep 2012
Posts: 2,575
OK. So, Mrs B and I are due to fly home in F on BA52 on 11th August (today/tomorrow, depending on time zone). Same PNR. OLCI will let me check in, but not Mrs B. Surely this cannot be SSSS as we are flying from the US, not to it. MMB is showing our correct seat numbers, but it does look like the aircraft has been switched to a 777-300ER.
Any ideas, or do we have to hope for the best at the airport?
Any ideas, or do we have to hope for the best at the airport?
#408
Join Date: Mar 2005
Location: England
Programs: BAEC: Bronze; Marriott: Gold
Posts: 399
Thanks CWS and sammyg. In the end there didn’t appear to be any issue, no SSSS or anything. We just checked in as normal, although behind the family from hell that held up the First checkin line for over 40 minutes. Surely there should be a limit to the size of the ‘family’ that a gold member can bring to the First checkin when they are not actually flying First. There must of been 8 people in this group, having to repack cases etc. due to being overweight. Almost everyone in Economy had been checked in before the First line moved again.
#409
Join Date: Jul 2016
Programs: BA Bronze SPG
Posts: 273
The third time…in 3 flights
I don’t know why it keeps happening to me….
Sept 22 - couldn’t do OLCI for EDI-LHR-SFO but no problem for my husband.
JAN 23 - couldn’t do OLCI for LHR-GLA but no problem for my husband.
Tonight I go to OLCI for tomorrow’s flight from MRU-LGW-GLA. My husband gets checked in but not me. My assigned seat from booking is 1A. Is there some GCH who wants 1A? As I have a disability and need my husband next to me - I sincerely hope that the seat has not gone to someone else.
Either way - it’s getting beyond a joke that I cannot check in.
Sept 22 - couldn’t do OLCI for EDI-LHR-SFO but no problem for my husband.
JAN 23 - couldn’t do OLCI for LHR-GLA but no problem for my husband.
Tonight I go to OLCI for tomorrow’s flight from MRU-LGW-GLA. My husband gets checked in but not me. My assigned seat from booking is 1A. Is there some GCH who wants 1A? As I have a disability and need my husband next to me - I sincerely hope that the seat has not gone to someone else.
Either way - it’s getting beyond a joke that I cannot check in.
#411
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
Flying DBV-LGW tomorrow just tried to online check in, can't, quick Google shows it's an incompatibility thing with FLY.
Fine, it's not a horror show of an airport. But - is there a hack I can at least choose seats just to ensure I'm with my daughter (I know I probably will be etc). No status anymore etc... (Also does CE have lounge access at DBV?!).
TIA.
Fine, it's not a horror show of an airport. But - is there a hack I can at least choose seats just to ensure I'm with my daughter (I know I probably will be etc). No status anymore etc... (Also does CE have lounge access at DBV?!).
TIA.
#412
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,159
Flying DBV-LGW tomorrow just tried to online check in, can't, quick Google shows it's an incompatibility thing with FLY.
Fine, it's not a horror show of an airport. But - is there a hack I can at least choose seats just to ensure I'm with my daughter (I know I probably will be etc). No status anymore etc... (Also does CE have lounge access at DBV?!).
TIA.
Fine, it's not a horror show of an airport. But - is there a hack I can at least choose seats just to ensure I'm with my daughter (I know I probably will be etc). No status anymore etc... (Also does CE have lounge access at DBV?!).
TIA.
At the moment the first flight back (BA2833) is showing 4 rows of CE and row 1 blocked*, all others bar 1 seat fully occupied. In rows 5, 6 and 7 in economy these seats are blocked so there may be a curtain to go backwards movement there.
The 2nd flight back (BA 2835) has 8 rows of CE (Row 8 blocked) but pairing availability on seats:
*6AC
*7AC
*7DF
I'm not sure about lounge access other than what shows here.
https://www.oneworld.com/airport-lounges?location=DBV
#413
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
Yes that's right that DBV isn't on FLY as far as I can tell so it's an airport checkin. Which flight are you on? Get there early enough and I am sure you'll get paired together* and I'm not aware of any 'hack'.
At the moment the first flight back (BA2833) is showing 4 rows of CE and row 1 blocked*, all others bar 1 seat fully occupied. In rows 5, 6 and 7 in economy these seats are blocked so there may be a curtain to go backwards movement there.
The 2nd flight back (BA 2835) has 8 rows of CE (Row 8 blocked) but pairing availability on seats:
*6AC
*7AC
*7DF
I'm not sure about lounge access other than what shows here.
https://www.oneworld.com/airport-lounges?location=DBV
At the moment the first flight back (BA2833) is showing 4 rows of CE and row 1 blocked*, all others bar 1 seat fully occupied. In rows 5, 6 and 7 in economy these seats are blocked so there may be a curtain to go backwards movement there.
The 2nd flight back (BA 2835) has 8 rows of CE (Row 8 blocked) but pairing availability on seats:
*6AC
*7AC
*7DF
I'm not sure about lounge access other than what shows here.
https://www.oneworld.com/airport-lounges?location=DBV
Ok, I'll just hold off until tomorrow, and maybe even hold off on a 'Jet2 Y Vs BA J' comparison thread as they seem all the rage!
#414
Join Date: Jan 2022
Programs: BAEC
Posts: 1,474
Never seen this before. Flying tomorrow DUB-LHR-JFK-SFO. First leg on BA, the rest are on AA. Trying to check in via BA app. For the AA legs, I have to enter my DoB twice: once for each segment. It accepts my DoB for LHR-JFK but doesn’t accept it for the transcon. It’s definitely the same date and I’m pretty certain of when I was born. Not too stressed as I assume I’ll be able to check in via AA app at T-24. Any ideas?
Last edited by RichieMc; Nov 13, 2023 at 2:29 am
#415
Join Date: Jan 2022
Programs: BAEC
Posts: 1,474
Never seen this before. Flying tomorrow DUB-LHR-JFK-SFO. First leg on BA, the rest are on AA. Trying to check in via BA app. For the AA legs, I have to enter my DoB twice: once for each segment. It accepts my DoB for LHR-JFK but doesn’t accept it for the transcon. It’s definitely the same date and I’m pretty certain of when I was born. Not too stressed as I assume I’ll be able to check in via AA app at T-24. Any ideas?
#416
Join Date: Jan 2001
Location: ZRH / SEA, DL PM
Posts: 1,166
APIS asks for my address in USA, although I indicated that I am a US citizen.
My understanding is that US citizens are not required to prove address for flights to the US, but there is no way to skip it in BA passenger form.
Is it OK to enter some fake address or hotel where I do not plan to stay?
My understanding is that US citizens are not required to prove address for flights to the US, but there is no way to skip it in BA passenger form.
Is it OK to enter some fake address or hotel where I do not plan to stay?
#417
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
APIS asks for my address in USA, although I indicated that I am a US citizen.
My understanding is that US citizens are not required to prove address for flights to the US, but there is no way to skip it in BA passenger form.
Is it OK to enter some fake address or hotel where I do not plan to stay?
My understanding is that US citizens are not required to prove address for flights to the US, but there is no way to skip it in BA passenger form.
Is it OK to enter some fake address or hotel where I do not plan to stay?
#418
Join Date: Jan 2001
Location: ZRH / SEA, DL PM
Posts: 1,166
I am just cautious about providing personal information to US government, especially when it’s not required. I think CDC requirement is long gone? I do not remember Air France asking me for USA address a couple months ago during check in.
#419
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
You're right that it's not required for US Citizens and Legal Permanent Residents but the BA system doesn't handle the logic well. It should ask for status first and then decide whether to ask for address details. We have the same problem in that we live in the USA as Legal Permanent Residents but I've not found a way around the BA systems without entering our home address each time. However, when dealing with the CBP I sleep easier knowing that I've put in accurate information rather than submitting something fake. This is partly because I have a poor memory and if questioned I probably wouldn't be able to repeat what I'd written.
#420
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,851
There is this fairly new middle slice process that came in just before the CDC requirement ended, just as the booking goes on to FLY, solving several problems that BA had for many months during the pandemic. There is still an aspect of this, which is about confirming visa number and address for non residents. So it's inelegant and poorly designed - the Green Card and non ESTA visas were bolted on later and it doesn't work well. But in terms of being concerned what the US government holds on you, well there is a big slug of data that goes across to the DHS on each and every booking, and I think you can assume that if the US government wants to know your address they can easily look it up. So I wouldn't waste your energy on maintaining a stance which is essentially meretricious.