Dec 22, 2017, 8:39 am
Last edit by: EsherFlyer
This thread is dedicated to explaining some of the reasons why OLCI (Online Check-in) doesn't work on British Airways' website BA.com and / or its App software. The first post give the main reasons, and subsequent posts give more background. By all means reach out in this thread if you are still unsure. If you are new to the BA Forum - perhaps Google brought you here - have a look in the forum's stickies and Dashboard for more reference material.
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
FAQ : Why can't I check in online? OLCI and boarding pass difficulties
Jan 17, 2020, 9:12 am
#241
Join Date: Nov 2012
Location: Cambridgeshire
Programs: Varies
Posts: 1,298
I've got the following message when trying to check in my companion. "The US advises that no Travel Authorisation can be found for the passport details provided. Please check you have a valid ESTA or provide your US visa number."
He has a valid passport/ESTA/global entry. Would BA be able to advise what the problem is, or should he apply for another ESTA as a belt and braces approach?
I can check in but haven't done so yet.
He has a valid passport/ESTA/global entry. Would BA be able to advise what the problem is, or should he apply for another ESTA as a belt and braces approach?
I can check in but haven't done so yet.
Jan 17, 2020, 10:03 am
#243
Join Date: Nov 2012
Location: Cambridgeshire
Programs: Varies
Posts: 1,298
Yes. They're correct. They've been in the BA system for some time, and he'd updated the booking, checked the details and added the specific trip-related API .
We think his ESTA has expired, so he's applied for a new one. It's hard to believe this has happened after 30+ years of successful travel to the USA!!
It's a learning experience. So I suppose the green tick on the BA website means we've entered all the information, but the actual US Government check doesn't take place until 24 hours (or thereabouts) before travel?
I'm glad I started check-in early enough to do something about it.
Assuming the ESTA comes through OK, do you know if we need to do anything else before trying online check in again?
And thank you for your help. As you can imagine, it's been a bit fraught here. And a bit annoying that we're losing our grip
ETA: to answer my own question, once the ESTA came through we are now able to check in
Last edited by ttama; Jan 17, 2020 at 10:10 am
Sep 17, 2020, 10:16 am
#245
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
According to Expertflyer, the Club Europe cabin is fully booked and Euro Traveller only has 8 available seats.
Otherwise, it's not because of entry requirements or something because of your passport.
Sep 18, 2020, 1:43 am
#247
Join Date: Jan 2005
Programs: Aegean Airlines Silver, British Airways Gold, Virgin Atlantic Silver
Posts: 1,740
2 things I found out at check-in:
1) you have to have your temperature checked before flying to Turkey
2) nothing is allowed in overhead storage on flights to/from Turkey (wished BA had told me this before I got to the airport. Just got the standard email ‘‘your flight is busy and we will check-in your had luggage free of charge at the airport’) 👹
1) you have to have your temperature checked before flying to Turkey
2) nothing is allowed in overhead storage on flights to/from Turkey (wished BA had told me this before I got to the airport. Just got the standard email ‘‘your flight is busy and we will check-in your had luggage free of charge at the airport’) 👹
Sep 18, 2020, 3:49 am
#248
Join Date: Jul 2015
Location: London
Programs: BAEC GGL/GFL
Posts: 48
I'm due to fly to Corfu tomorrow but can't checkin online. They told me that its due to having to see the Greek QR code but the same thing happened to me earlier this week on a flight from Hamburg back to London.
Is the QR code explanation correct or does it look like there is another issue at fault here? I tried deleting and re-entering my passport info on my profile but made no difference.
Is the QR code explanation correct or does it look like there is another issue at fault here? I tried deleting and re-entering my passport info on my profile but made no difference.
Sep 18, 2020, 3:58 am
#249
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,920
I'm due to fly to Corfu tomorrow but can't checkin online. They told me that its due to having to see the Greek QR code but the same thing happened to me earlier this week on a flight from Hamburg back to London.
Is the QR code explanation correct or does it look like there is another issue at fault here? I tried deleting and re-entering my passport info on my profile but made no difference.
Is the QR code explanation correct or does it look like there is another issue at fault here? I tried deleting and re-entering my passport info on my profile but made no difference.
I would think that it is the qr code issue as it is general ba policy to disable olci for Greek destinations currently and there have been a number of posts here recently.
Not sure why olci did not work for ham lhr though
Regards
tbs
Sep 18, 2020, 5:11 am
#250
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
Greece QR codes and OLCI
Just to signpost the following thread which details why passenger to Greece cannot check-in online at the moment, due to the need to check documentation.
Greece - individual or family PLF for BA?
Just to signpost the following thread which details why passenger to Greece cannot check-in online at the moment, due to the need to check documentation.
Greece - individual or family PLF for BA?
Sep 18, 2020, 11:56 am
#251
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 721
I'm due to fly to Corfu tomorrow but can't checkin online. They told me that its due to having to see the Greek QR code but the same thing happened to me earlier this week on a flight from Hamburg back to London.
Is the QR code explanation correct or does it look like there is another issue at fault here? I tried deleting and re-entering my passport info on my profile but made no difference.
Is the QR code explanation correct or does it look like there is another issue at fault here? I tried deleting and re-entering my passport info on my profile but made no difference.
Sep 19, 2020, 12:42 am
#252
Join Date: Jan 2005
Programs: Aegean Airlines Silver, British Airways Gold, Virgin Atlantic Silver
Posts: 1,740
2 things I found out at check-in:
1) you have to have your temperature checked before flying to Turkey
2) nothing is allowed in overhead storage on flights to/from Turkey (wished BA had told me this before I got to the airport. Just got the standard email ‘‘your flight is busy and we will check-in your had luggage free of charge at the airport’) 👹
1) you have to have your temperature checked before flying to Turkey
2) nothing is allowed in overhead storage on flights to/from Turkey (wished BA had told me this before I got to the airport. Just got the standard email ‘‘your flight is busy and we will check-in your had luggage free of charge at the airport’) 👹
Sep 23, 2020, 1:28 am
#253
Join Date: Jan 2005
Programs: Aegean Airlines Silver, British Airways Gold, Virgin Atlantic Silver
Posts: 1,740
2 things I found out at check-in:
1) you have to have your temperature checked before flying to Turkey
2) nothing is allowed in overhead storage on flights to/from Turkey (wished BA had told me this before I got to the airport. Just got the standard email ‘‘your flight is busy and we will check-in your had luggage free of charge at the airport’) 👹
1) you have to have your temperature checked before flying to Turkey
2) nothing is allowed in overhead storage on flights to/from Turkey (wished BA had told me this before I got to the airport. Just got the standard email ‘‘your flight is busy and we will check-in your had luggage free of charge at the airport’) 👹
on the outbound last week all wheeled hand luggage had to be checked
Last edited by gallagher; Sep 23, 2020 at 2:16 am
Sep 23, 2020, 2:04 am
#254
Join Date: Jan 2005
Programs: Aegean Airlines Silver, British Airways Gold, Virgin Atlantic Silver
Posts: 1,740
I’m also having problems today loading seat map for tomorrow’s IST-LHR flight. I can’t change seat on the App nor BA.com
Also,
It’s on a 32N plane but tells me my C seat is a middle seat?
Also,
It’s on a 32N plane but tells me my C seat is a middle seat?
Sep 23, 2020, 2:29 am
#255
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
C seat is an aisle seat. There is a longstanding glitch which shows that incorrectly in MMB. If you can't OLCI then seat assigment stops at T-25, and there isn't much you can do about that. Expertflyer and similar tools will show the seat arrangment, which is essentially full in ET, and some empty rows between row 8 and the last CE row, row 12.