Dec 22, 2017, 8:39 am
Last edit by: EsherFlyer
This thread is dedicated to explaining some of the reasons why OLCI (Online Check-in) doesn't work on British Airways' website BA.com and / or its App software. The first post give the main reasons, and subsequent posts give more background. By all means reach out in this thread if you are still unsure. If you are new to the BA Forum - perhaps Google brought you here - have a look in the forum's stickies and Dashboard for more reference material.
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
FAQ : Why can't I check in online? OLCI and boarding pass difficulties
Aug 29, 2021, 3:07 am
#271
Join Date: Oct 2018
Location: London
Programs: BAEC blue dust
Posts: 271
I can't OLCI for my LCY-NCE tomorrow (RFS, no changes made, ticketed correctly). I've got a bag to check in anyway, and done VeriFLY so fingers crossed there won't be any problems. It does make me a tad nervous though
Sep 7, 2021, 3:32 am
#272
Join Date: Jul 2013
Location: London
Posts: 344
I can't OLCI for my flight to PMI tomorrow morning from T5. Two issues:
1) I am told that I need to add passenger information for either me or my infant - not sure which. But I have already done so and there are no empty fields so not sure how to move it forward
2) My wife and other child do have acceptable passenger info, but I cannot print a boarding pass as "The travel document details you have entered are not valid for this flight". Unhelpfully I am also told that the call center staff can't help with this. So while I am pretty sure all of the details I've given are correct, is there any way to find out if there is an actual problem before I get to the airport?
I was really hoping to avoid any delays in the morning, its stressful enough travelling with toddlers. Am I still able to bag drop the night before i.e. tonight? And if so, presumably they can issue boarding passes then and we can sort out (hopefully) any actual issues in passenger data or docs at that point?
To add: I cannot contact BA as they are not connecting calls -so it isn't like I haven't tried to do the obvious!
Thanks all.
1) I am told that I need to add passenger information for either me or my infant - not sure which. But I have already done so and there are no empty fields so not sure how to move it forward
2) My wife and other child do have acceptable passenger info, but I cannot print a boarding pass as "The travel document details you have entered are not valid for this flight". Unhelpfully I am also told that the call center staff can't help with this. So while I am pretty sure all of the details I've given are correct, is there any way to find out if there is an actual problem before I get to the airport?
I was really hoping to avoid any delays in the morning, its stressful enough travelling with toddlers. Am I still able to bag drop the night before i.e. tonight? And if so, presumably they can issue boarding passes then and we can sort out (hopefully) any actual issues in passenger data or docs at that point?
To add: I cannot contact BA as they are not connecting calls -so it isn't like I haven't tried to do the obvious!
Thanks all.
Last edited by Bluebirdnick; Sep 7, 2021 at 3:50 am
Sep 7, 2021, 4:06 am
#273
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
So can someone advise me please? We cannot check in for our flight ALC-LHR tomorrow. However we cannot get into the seat map to make changes either. Is there anything else that one can do to get to this? If I cannot - fine - if I have to call BA I shall not bother. Life is too short.
Sep 7, 2021, 4:44 am
#274
Join Date: Jul 2013
Location: London
Posts: 344
I can't OLCI for my flight to PMI tomorrow morning from T5. Two issues:
1) I am told that I need to add passenger information for either me or my infant - not sure which. But I have already done so and there are no empty fields so not sure how to move it forward
2) My wife and other child do have acceptable passenger info, but I cannot print a boarding pass as "The travel document details you have entered are not valid for this flight". Unhelpfully I am also told that the call center staff can't help with this. So while I am pretty sure all of the details I've given are correct, is there any way to find out if there is an actual problem before I get to the airport?
I was really hoping to avoid any delays in the morning, its stressful enough travelling with toddlers. Am I still able to bag drop the night before i.e. tonight? And if so, presumably they can issue boarding passes then and we can sort out (hopefully) any actual issues in passenger data or docs at that point?
To add: I cannot contact BA as they are not connecting calls -so it isn't like I haven't tried to do the obvious!
Thanks all.
1) I am told that I need to add passenger information for either me or my infant - not sure which. But I have already done so and there are no empty fields so not sure how to move it forward
2) My wife and other child do have acceptable passenger info, but I cannot print a boarding pass as "The travel document details you have entered are not valid for this flight". Unhelpfully I am also told that the call center staff can't help with this. So while I am pretty sure all of the details I've given are correct, is there any way to find out if there is an actual problem before I get to the airport?
I was really hoping to avoid any delays in the morning, its stressful enough travelling with toddlers. Am I still able to bag drop the night before i.e. tonight? And if so, presumably they can issue boarding passes then and we can sort out (hopefully) any actual issues in passenger data or docs at that point?
To add: I cannot contact BA as they are not connecting calls -so it isn't like I haven't tried to do the obvious!
Thanks all.
Sep 20, 2021, 12:45 am
#275
Join Date: Mar 2003
Location: Dorchester, Dorset UK
Programs: BA Gold, BMI, ANA, HH Blue, SPG Gold
Posts: 2,069
Today’s flight to LJU is ticketed and unable to do OLCI. How much extra time should I allow at the airport and could I lose seats 1d,f?
panic over, systems down yesterday. Looking forward to Bucks Fizz.
panic over, systems down yesterday. Looking forward to Bucks Fizz.
Last edited by botham; Sep 20, 2021 at 5:16 am Reason: Update
Dec 21, 2021, 3:32 am
#276
Join Date: May 2003
Location: TLL
Programs: OZ Diamond, BA Gold, Bonvoy Ambassador, HH Gold
Posts: 4,412
I have an AA ticketed reservation for tomorrow VIE-LHR (BA) LHR-CLT (AA) - I changed the return flight due to covid restrictions, so am just now coming straight back to VIE, whereas before I had a stop in LHR on the way back. When I try and check in online, I get the "can't check in online" message and I also cannot see a ticket number in the app. I called BA who assured me there was a ticket number in the record. Hope all will go smoothly tomorrow.
Mar 26, 2022, 1:16 pm
#279
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,846
I would not assume it's SSSS, though it could be. It may be that if you simply run your passport from the self check kiosks it will simply chuck out your boarding pass, assuming it's the same passport as on your booking. If it is SSSS it's not a big deal, you have the option to have your bags scanned before boarding starts and thus get pre-boarded. It should take well under 5 minutes and they may do an explosives check on your phone or fingers. Now if you do get SSSS some people may think it's worth giving your partner all your bags except one token bag for a quick rummage - but obviously I couldn't possibly condone such behaviour.
Mar 26, 2022, 1:40 pm
#280
Join Date: Mar 2017
Posts: 142
I would not assume it's SSSS, though it could be. It may be that if you simply run your passport from the self check kiosks it will simply chuck out your boarding pass, assuming it's the same passport as on your booking. If it is SSSS it's not a big deal, you have the option to have your bags scanned before boarding starts and thus get pre-boarded. It should take well under 5 minutes and they may do an explosives check on your phone or fingers. Now if you do get SSSS some people may think it's worth giving your partner all your bags except one token bag for a quick rummage - but obviously I couldn't possibly condone such behaviour.
Mar 26, 2022, 1:44 pm
#281
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,846
Apr 13, 2022, 6:28 am
#285
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 721
I used Verfly to get everything sorted for a flight from LHR-JFK today but despite Verifly saying everything was good to go OLCI failed and had to check in at the airport. Verifly feels like a waste of time