Dec 22, 2017, 8:39 am
Last edit by: EsherFlyer
This thread is dedicated to explaining some of the reasons why OLCI (Online Check-in) doesn't work on British Airways' website BA.com and / or its App software. The first post give the main reasons, and subsequent posts give more background. By all means reach out in this thread if you are still unsure. If you are new to the BA Forum - perhaps Google brought you here - have a look in the forum's stickies and Dashboard for more reference material.
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
FAQ : Why can't I check in online? OLCI and boarding pass difficulties
May 17, 2019, 7:40 pm
#181
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Or maybe because the flight was oversold. Sign at check-in said they were offering $800 to people willing to be re-booked on tomorrow’s flight. Apparently Economy pax got this offer in an email. But that wouldn’t apply to Club World, would it? I can’t imagine they would overbook business class.
May 18, 2019, 2:25 am
#182
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I wouldn't be surprised if CW is the cabin where it's most important for BA (or any comparable airline) to get it right. It's the big profit engine. If the airline takes too cautious an approach and routinely flies the CW cabin with (say) a 5% lower load factor than it could, that's a lot of lost revenue for each flight: many of the passengers who simply fail to show up for the flight do so in the knowledge that they're still entitled to rebook themselves onto another flight afterwards. But if the airline is too bullish and doesn't have a ready internal safety valve (as the big US airlines often have on domestic routings), that could result in a lot of spillage.
I would presume it was because the flight was oversold that led to OLCI problems. ... Usually having status and a reserved seat will assist you getting boarding passes but if BA was unsure just how overbooked they were, and in particular if there was a lot of on-carriage (connecting) bookings which they may not have full visibility (e.g. AA bookings) then they would need a large percentage of people to pass by the check-in desk to work out what to do.
May 18, 2019, 1:25 pm
#183
Join Date: Oct 2014
Location: Krakow
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Mmm... maybe but my last 2 entries into the USA have been smooth without any real questioning other than reason for my visit. And that was January and May this year. perhaps my next Y trip I should forgo an exit seat. But ant the moment I only have F, CW, CE, trips booked so far this year but I do have to book a trip to DXB for November\ December traveling with and that will probably be in Y.
John
John
And while in my case its a US passport reported lost I suspect similar would happen if a passport with the same number from any country was flagged up
Jun 23, 2019, 6:21 am
#184
Join Date: Nov 2015
Location: Oxford
Programs: BAEC Silver, Virgin Silver, Emirates Silver, AF gold
Posts: 29
Hi all - trying to OLCI for LHR to ICN tomorrow. Can't check in on app or BA.com. Says to check in at the airport. Ticket number on app starts 125... Seat 11K in WTP. Should I call BA? Any advice gratefully received as always.
Cheers
Dougstar
Cheers
Dougstar
Last edited by Dougstar; Jun 23, 2019 at 7:15 am
Jun 23, 2019, 10:15 am
#185
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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I shouldn't really discourage people from ringing in but my feeling is that it won't do much good. WTP is full, CW and WT almost full, however WT is being rolled forward to WTP, WTP to CW. No First or Flub possibilities. I'm hoping they will find you a seat a bit further forward, given that you are a valued Silver customer, but you can't count on it. I would get to the airport in good time, and perhaps consider if you would be prepared to go on alternative services if offered. But CW looks the most likely option from what I can see at the moment. By all means try OLCI every few hours just in case.
Jun 24, 2019, 2:59 am
#187
Join Date: Nov 2015
Location: Oxford
Programs: BAEC Silver, Virgin Silver, Emirates Silver, AF gold
Posts: 29
Hmm - so now on the way to the airport. Still not been able to OLCI. Outbound and return have now disappeared from the ba app altogether. Should I be worried!
Jun 25, 2019, 3:09 am
#188
Join Date: Nov 2015
Location: Oxford
Programs: BAEC Silver, Virgin Silver, Emirates Silver, AF gold
Posts: 29
Just to close this one as a data point - checked in OK at the airport once they had sorted missing passport information. No idea why as all info was on the booking. No upgrade,, CWS, so 11 hours in WTP. All OK in the end though. Thanks!
Jun 25, 2019, 4:35 am
#189
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
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As it happens, I was upgraded, but that only happened once I was in the lounge.
M
Jul 27, 2019, 9:21 am
#191
Join Date: Nov 2009
Programs: AA Gold
Posts: 64
I had an issue with RUH-LHR-SAN last weekend. I checked in for the first leg fine, but the mobile app said I needed to enter my passport information for the flight to the US. Every time I clicked to verify/enter the info, it told me it was already entered.
I then used my laptop to go to the full site, and it showed me that I needed to re-enter the details, and then I could check in.
I then used my laptop to go to the full site, and it showed me that I needed to re-enter the details, and then I could check in.
Jul 27, 2019, 2:12 pm
#192
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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All I can think of here is that I know there is a huge backlog of passengers for Prague at the moment - some people have spent 3 nights in a hotel so far and worked their way through 4 abortive bookings. So if you haven't been able to check-in - and you have a ticket number showing on the BA App - is to be at the airport in good time. In the case of LCY that means 60 minutes before departure rather than the advertised 20 minutes cut off. Existing bookings are prioritised over displaced passengers but it may be they are having to reconfigure or change aircraft around.
Jul 27, 2019, 2:53 pm
#193
Join Date: May 2014
Posts: 40
All I can think of here is that I know there is a huge backlog of passengers for Prague at the moment - some people have spent 3 nights in a hotel so far and worked their way through 4 abortive bookings. So if you haven't been able to check-in - and you have a ticket number showing on the BA App - is to be at the airport in good time. In the case of LCY that means 60 minutes before departure rather than the advertised 20 minutes cut off. Existing bookings are prioritised over displaced passengers but it may be they are having to reconfigure or change aircraft around.
Aug 6, 2019, 4:00 am
#194
Join Date: Oct 2009
Posts: 228
Hi
Travelling with an infant tomorrow. I have checked in online but can't get boarding cards for any of us as it says "Passport and/or visa must be checked at the airport". Obviously there are no visa requirements for UK citizens so is it just as we are travelling with our infant?
Thanks
Travelling with an infant tomorrow. I have checked in online but can't get boarding cards for any of us as it says "Passport and/or visa must be checked at the airport". Obviously there are no visa requirements for UK citizens so is it just as we are travelling with our infant?
Thanks
Aug 6, 2019, 4:08 am
#195
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Hi
Travelling with an infant tomorrow. I have checked in online but can't get boarding cards for any of us as it says "Passport and/or visa must be checked at the airport". Obviously there are no visa requirements for UK citizens so is it just as we are travelling with our infant?
Thanks
Travelling with an infant tomorrow. I have checked in online but can't get boarding cards for any of us as it says "Passport and/or visa must be checked at the airport". Obviously there are no visa requirements for UK citizens so is it just as we are travelling with our infant?
Thanks