Oct 1, 2017, 1:57 am
Last edit by: sigma421
Onboard WiFi has been introduced to BA's fleet and is being marketed as Highlife Connect. This thread is to track the rollout. See https://www.britishairways.com/en-gb.../wifi-on-board for BA's FAQ on the system.
Long-haul aircraft with WiFi fitted
A350-1000 - All fitted (12 aircraft).
A380 - All fitted (12 aircraft)
777-200ER - All fitted (43 aircraft)
777-300ER - All fitted (16 aircraft)
787-8 - 0/12 aircraft
787-9 - 14/18 aircraft
G-ZBKA, G-ZBKB, G-ZBKC, G-ZBKD, G-ZBKG, G-ZBKH, G-ZBKI, G-ZBKJ, G-ZBKK, G-ZBKL, G-ZBKM, G-ZBKN, G-ZBKO, G-ZBKP
787-10 - All fitted (2 aircraft).
BA are currently trialling free WiFi in first class cabins. For those in other cabins the current cost on all long-haul aircraft is:
Note that prices and services offered are subject to change.
787-8 - G-ZBJA/B/C/D/E/F/G/H/I/J/K/M
787-9 - G-ZBKE/F/R/S
The majority of aircraft have wi-fi equipment fitted with the exception of those expected to retire within the next few years. Wi-fi equipment is installed after delivery and the rate at which this happens appears to have slowed down post-COVID.
A319 - 12/29 Aircraft
G-EUOA
G-EUPL/M/N/O/P/R/S/T/U/Y/Z
A320 - 61/67 Aircraft
G-EUUA/B/C/E/F/G/H/I/J/K/L/M/N/O/P/R/T/U/V/W/X/Y/Z
G-EUYA/B/D/E/G/H/I/J/K/L/M/N/O/P/R/S/T/U/V/W/X
G-GATH/J/K/M/N/P/R/S/U
G-MEDK
G-MIDO/S/T/X/Y
G-TTOB/E
A320neo - 17/20 Aircraft
G-TTNA/B/C/D/E/F/G/H/I/J/K/L/M/N/O/P/Q/R
Wi-fi installation has not yet occurred for aircraft delivered from October 2022 onwards.
A321 - 15/18 Aircraft
G-EUXC/D/E/F/G/H/I/J/K/L/M
G-MEDL/M/N
A321neo - All fitted (10 aircraft)
The price of WiFi on short-haul flights varies according to the length of the route. The following prices are known:
Messaging - £1.99 or £2.99 depending on flight distance.
Browse & Stream (one hour) - £4.99
Browse & Stream (whole flight)
£4.99 (MAN / NCL)
£6.99 (ARN / HAM)
£7.99 (KRK / LIS / MAS / PMI)
£8.99 (AGP)
£9.99 (LED / SOF)
£11.99 (LCA)
Short-haul aircraft not planned to receive WiFi due to retirement
A319 - 18 Aircraft
G-EUOE/F/G
G-EUPD/G/J/K/W
G-DBCA/B/C/D/E/F/G/H/J/K
Background information:
Long-haul aircraft with WiFi fitted
A350-1000 - All fitted (12 aircraft).
A380 - All fitted (12 aircraft)
777-200ER - All fitted (43 aircraft)
777-300ER - All fitted (16 aircraft)
787-8 - 0/12 aircraft
787-9 - 14/18 aircraft
G-ZBKA, G-ZBKB, G-ZBKC, G-ZBKD, G-ZBKG, G-ZBKH, G-ZBKI, G-ZBKJ, G-ZBKK, G-ZBKL, G-ZBKM, G-ZBKN, G-ZBKO, G-ZBKP
787-10 - All fitted (2 aircraft).
BA are currently trialling free WiFi in first class cabins. For those in other cabins the current cost on all long-haul aircraft is:
- 1 hour: £7.99
- 4 hours: £17.99
- Full flight: up to £23.99 depending on route
Note that prices and services offered are subject to change.
Long-haul aircraft still to be fitted with WiFi
787-8 - G-ZBJA/B/C/D/E/F/G/H/I/J/K/M
787-9 - G-ZBKE/F/R/S
Short-haul and mid-haul aircraft known to have WiFi fitted and enabled
The majority of aircraft have wi-fi equipment fitted with the exception of those expected to retire within the next few years. Wi-fi equipment is installed after delivery and the rate at which this happens appears to have slowed down post-COVID.
A319 - 12/29 Aircraft
G-EUOA
G-EUPL/M/N/O/P/R/S/T/U/Y/Z
A320 - 61/67 Aircraft
G-EUUA/B/C/E/F/G/H/I/J/K/L/M/N/O/P/R/T/U/V/W/X/Y/Z
G-EUYA/B/D/E/G/H/I/J/K/L/M/N/O/P/R/S/T/U/V/W/X
G-GATH/J/K/M/N/P/R/S/U
G-MEDK
G-MIDO/S/T/X/Y
G-TTOB/E
A320neo - 17/20 Aircraft
G-TTNA/B/C/D/E/F/G/H/I/J/K/L/M/N/O/P/Q/R
Wi-fi installation has not yet occurred for aircraft delivered from October 2022 onwards.
A321 - 15/18 Aircraft
G-EUXC/D/E/F/G/H/I/J/K/L/M
G-MEDL/M/N
A321neo - All fitted (10 aircraft)
The price of WiFi on short-haul flights varies according to the length of the route. The following prices are known:
Messaging - £1.99 or £2.99 depending on flight distance.
Browse & Stream (one hour) - £4.99
Browse & Stream (whole flight)
£4.99 (MAN / NCL)
£6.99 (ARN / HAM)
£7.99 (KRK / LIS / MAS / PMI)
£8.99 (AGP)
£9.99 (LED / SOF)
£11.99 (LCA)
Short-haul aircraft not planned to receive WiFi due to retirement
A319 - 18 Aircraft
G-EUOE/F/G
G-EUPD/G/J/K/W
G-DBCA/B/C/D/E/F/G/H/J/K
Background information:
FAQ : Status of on-board WiFi rollout on BA aircraft
Dec 7, 2021, 7:50 am
#766
Join Date: Nov 2011
Location: London, Babylon-on-Thames
Programs: BAEC Blue (back to Earth)
Posts: 1,510
1. None of the B787-8s have WiFi,
2. B787-9s G-ZBKE/F/R/S are also still not fitted, although the new B777-300ERs have now all been to Cardiff to have their WiFi installed having entered service without it, for some reason it wasn't installed on the production line like the B787-10s and A350s.
You can eyeball whether your aircraft has WiFi or not, there's a bloody great flat aerial thing (actual technical term right there good people, be blinded by my level of science !) on top of the forward fuselage on the B777-200ERs, mid fuselage on the B787-9s and on the rear fuselage of the B777-300ERs and all the A350-1000s. It's not aerodynamic friendly believe me!
Last edited by skipness1E; Dec 7, 2021 at 8:04 am
Apr 15, 2022, 10:28 am
#768
Join Date: Aug 2015
Location: London
Programs: BAEC Gold
Posts: 96
Tried the wifi on the BA0195 from LHR-IAH yesterday.
Firstly, bought the messaging full flight package (£4.99). I couldn't send any messages, I did receive an e-mail after an hour or so. Most of the time I couldn't even get a single 32 byte packet of data through (tested by pinging microsoft.com or ba.com).
In case it was the cheapo package that was the problem I then bought the full flight package advertised for streaming, web browsing etc (£17.99). I left my laptop connected for the full 8 hour flight, but it failed to send an e-mail with a 600KB attachment.
So, neither seemed suitable for purpose. I didn't complain directly, but I overheard numerous other complaints (with no resolution).
Is this normal for transatlantic/over USA? Or was there a specific issue with this flight?
It really would be better to have nothing at all I think - it would at least have meant I could get another couple of hours sleep (or champagne time) instead of trying in vain to do some work...
Do BA do refunds?
Firstly, bought the messaging full flight package (£4.99). I couldn't send any messages, I did receive an e-mail after an hour or so. Most of the time I couldn't even get a single 32 byte packet of data through (tested by pinging microsoft.com or ba.com).
In case it was the cheapo package that was the problem I then bought the full flight package advertised for streaming, web browsing etc (£17.99). I left my laptop connected for the full 8 hour flight, but it failed to send an e-mail with a 600KB attachment.
So, neither seemed suitable for purpose. I didn't complain directly, but I overheard numerous other complaints (with no resolution).
Is this normal for transatlantic/over USA? Or was there a specific issue with this flight?
It really would be better to have nothing at all I think - it would at least have meant I could get another couple of hours sleep (or champagne time) instead of trying in vain to do some work...
Do BA do refunds?
Apr 15, 2022, 10:31 am
#769
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
Tried the wifi on the BA0195 from LHR-IAH yesterday.
Firstly, bought the messaging full flight package (£4.99). I couldn't send any messages, I did receive an e-mail after an hour or so. Most of the time I couldn't even get a single 32 byte packet of data through (tested by pinging microsoft.com or ba.com).
In case it was the cheapo package that was the problem I then bought the full flight package advertised for streaming, web browsing etc. I left my laptop connected for the full 8 hour flight, but it failed to send an e-mail with a 600KB attachment.
So, neither seemed suitable for purpose. I didn't complain directly, but I overheard numerous other complaints (with no resolution).
Is this normal for transatlantic/over USA? Or was there a specific issue with this flight?
It really would be better to have nothing at all I think - it would at least have meant I could get another couple of hours sleep (or champagne time) instead of trying in vain to do some work...
Do BA do refunds?
Firstly, bought the messaging full flight package (£4.99). I couldn't send any messages, I did receive an e-mail after an hour or so. Most of the time I couldn't even get a single 32 byte packet of data through (tested by pinging microsoft.com or ba.com).
In case it was the cheapo package that was the problem I then bought the full flight package advertised for streaming, web browsing etc. I left my laptop connected for the full 8 hour flight, but it failed to send an e-mail with a 600KB attachment.
So, neither seemed suitable for purpose. I didn't complain directly, but I overheard numerous other complaints (with no resolution).
Is this normal for transatlantic/over USA? Or was there a specific issue with this flight?
It really would be better to have nothing at all I think - it would at least have meant I could get another couple of hours sleep (or champagne time) instead of trying in vain to do some work...
Do BA do refunds?
Apr 15, 2022, 10:35 am
#770
Join Date: Aug 2015
Location: London
Programs: BAEC Gold
Posts: 96
https://www.britishairways.com/en-us.../wifi-on-board
"Stream music, video content and films" - that's totally unrealistic in my experience.
Apr 15, 2022, 10:37 am
#771
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
Indeed, there seems to be a major disparity between what is advertised here:
https://www.britishairways.com/en-us.../wifi-on-board
"Stream music, video content and films" - that's totally unrealistic in my experience.
https://www.britishairways.com/en-us.../wifi-on-board
"Stream music, video content and films" - that's totally unrealistic in my experience.
Apr 15, 2022, 11:42 am
#772
Join Date: Feb 2020
Posts: 32
Flew LHR to San this past Sunday and despite a few of us telling the crew the WiFi couldn't be connected to, they blamed user error and said it was working fine. At least we couldn't actually get to the payment screen to get ripped off.
A bit of a contrast to our internal Southwest flight to Vegas yesterday, rock solid WiFi for the full 45 mins, free WhatsApp messaging, live TV, 2 free checked bags, 2 snacks offered, free soft drinks for £50.
A bit of a contrast to our internal Southwest flight to Vegas yesterday, rock solid WiFi for the full 45 mins, free WhatsApp messaging, live TV, 2 free checked bags, 2 snacks offered, free soft drinks for £50.
Apr 15, 2022, 12:33 pm
#773
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
Indeed, there seems to be a major disparity between what is advertised here:
https://www.britishairways.com/en-us.../wifi-on-board
"Stream music, video content and films" - that's totally unrealistic in my experience.
https://www.britishairways.com/en-us.../wifi-on-board
"Stream music, video content and films" - that's totally unrealistic in my experience.
Apr 16, 2022, 8:22 pm
#774
Join Date: Nov 2011
Location: London, Babylon-on-Thames
Programs: BAEC Blue (back to Earth)
Posts: 1,510
Are the four remaining B787-9s (G-ZBKE/F/R/S) scheduled to be fitted with WiFi this year? Any plans for the B787-8 fleet to be fitted? Wiki says 6/12 are done but none have the very obvious upper fuselage fairing.
I note the new B777-300ERs had theirs fitted at Cardiff some months after delivery.
I note the new B777-300ERs had theirs fitted at Cardiff some months after delivery.
Apr 17, 2022, 3:17 pm
#775
Join Date: Mar 2019
Programs: AA EXP; Hyatt Globalist; Hilton Diamond; Marriott Gold
Posts: 723
Is it normal for an iPhone to disconnect from the Wi-Fi after the phone’s screen locks? Every time I wake up my phone from the Lock Screen, the Wi-Fi icon in the top right is gone, I have to go into Settings to connect to BAWi-Fi again, and only then does the phone reconnect to the network. Makes it tough to download/send things in the background or even get push notifications.
If it makes a difference, I bought the full-flight plan for LHR-EWR on the 777-200.
If it makes a difference, I bought the full-flight plan for LHR-EWR on the 777-200.
Apr 17, 2022, 3:22 pm
#776
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
Is it normal for an iPhone to disconnect from the Wi-Fi after the phone’s screen locks? Every time I wake up my phone from the Lock Screen, the Wi-Fi icon in the top right is gone, I have to go into Settings to connect to BAWi-Fi again, and only then does the phone reconnect to the network. Makes it tough to download/send things in the background or even get push notifications.
If it makes a difference, I bought the full-flight plan for LHR-EWR on the 777-200.
If it makes a difference, I bought the full-flight plan for LHR-EWR on the 777-200.
https://discussions.apple.com/thread/250285673
Apr 17, 2022, 3:30 pm
#777
Join Date: Mar 2019
Programs: AA EXP; Hyatt Globalist; Hilton Diamond; Marriott Gold
Posts: 723
No, that's not normal and I suspect it's more likely to be an issue with your phone. There are quite a few suggestions on how to fix that on the internet. Here's one but I can't vouch for its veracity as I've not had this problem.
https://discussions.apple.com/thread/250285673
https://discussions.apple.com/thread/250285673
Apr 17, 2022, 6:25 pm
#778
FlyerTalk Evangelist
Join Date: Oct 2004
Location: SAN
Programs: Nothing, nowhere!
Posts: 23,313
Flew LHR to San this past Sunday and despite a few of us telling the crew the WiFi couldn't be connected to, they blamed user error and said it was working fine. At least we couldn't actually get to the payment screen to get ripped off.
A bit of a contrast to our internal Southwest flight to Vegas yesterday, rock solid WiFi for the full 45 mins, free WhatsApp messaging, live TV, 2 free checked bags, 2 snacks offered, free soft drinks for £50.
A bit of a contrast to our internal Southwest flight to Vegas yesterday, rock solid WiFi for the full 45 mins, free WhatsApp messaging, live TV, 2 free checked bags, 2 snacks offered, free soft drinks for £50.
Apr 20, 2022, 9:07 pm
#779
Join Date: Jul 2011
Location: York, UK
Programs: BAEC GGL, Hilton Diamond, Marriott GOLD, Accor Club Gold
Posts: 709
Wifi on 787s - am I just unlucky?
Just got back from a trip ORD/LHR/ORD. On neither flight was there WiFi. I thought we were finally at the point when it was effectively standard, but I'm clearly wrong. I could not get any coherent info from the IFM today (on BA297 20 April) as to whether it was not working, or if the plane did not even have the technology. Very frustrating.
Apr 20, 2022, 9:14 pm
#780
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
There are just 4 of 18 B789 aircraft that do not yet have Wi-Fi, have a look here for further information: https://www.flyertalk.com/forum/brit...-underway.html