Oct 1, 2017, 1:57 am
Last edit by: sigma421
Onboard WiFi has been introduced to BA's fleet and is being marketed as Highlife Connect. This thread is to track the rollout. See https://www.britishairways.com/en-gb.../wifi-on-board for BA's FAQ on the system.
Long-haul aircraft with WiFi fitted
A350-1000 - All fitted (12 aircraft).
A380 - All fitted (12 aircraft)
777-200ER - All fitted (43 aircraft)
777-300ER - All fitted (16 aircraft)
787-8 - 0/12 aircraft
787-9 - 14/18 aircraft
G-ZBKA, G-ZBKB, G-ZBKC, G-ZBKD, G-ZBKG, G-ZBKH, G-ZBKI, G-ZBKJ, G-ZBKK, G-ZBKL, G-ZBKM, G-ZBKN, G-ZBKO, G-ZBKP
787-10 - All fitted (2 aircraft).
BA are currently trialling free WiFi in first class cabins. For those in other cabins the current cost on all long-haul aircraft is:
Note that prices and services offered are subject to change.
787-8 - G-ZBJA/B/C/D/E/F/G/H/I/J/K/M
787-9 - G-ZBKE/F/R/S
The majority of aircraft have wi-fi equipment fitted with the exception of those expected to retire within the next few years. Wi-fi equipment is installed after delivery and the rate at which this happens appears to have slowed down post-COVID.
A319 - 12/29 Aircraft
G-EUOA
G-EUPL/M/N/O/P/R/S/T/U/Y/Z
A320 - 61/67 Aircraft
G-EUUA/B/C/E/F/G/H/I/J/K/L/M/N/O/P/R/T/U/V/W/X/Y/Z
G-EUYA/B/D/E/G/H/I/J/K/L/M/N/O/P/R/S/T/U/V/W/X
G-GATH/J/K/M/N/P/R/S/U
G-MEDK
G-MIDO/S/T/X/Y
G-TTOB/E
A320neo - 17/20 Aircraft
G-TTNA/B/C/D/E/F/G/H/I/J/K/L/M/N/O/P/Q/R
Wi-fi installation has not yet occurred for aircraft delivered from October 2022 onwards.
A321 - 15/18 Aircraft
G-EUXC/D/E/F/G/H/I/J/K/L/M
G-MEDL/M/N
A321neo - All fitted (10 aircraft)
The price of WiFi on short-haul flights varies according to the length of the route. The following prices are known:
Messaging - £1.99 or £2.99 depending on flight distance.
Browse & Stream (one hour) - £4.99
Browse & Stream (whole flight)
£4.99 (MAN / NCL)
£6.99 (ARN / HAM)
£7.99 (KRK / LIS / MAS / PMI)
£8.99 (AGP)
£9.99 (LED / SOF)
£11.99 (LCA)
Short-haul aircraft not planned to receive WiFi due to retirement
A319 - 18 Aircraft
G-EUOE/F/G
G-EUPD/G/J/K/W
G-DBCA/B/C/D/E/F/G/H/J/K
Background information:
Long-haul aircraft with WiFi fitted
A350-1000 - All fitted (12 aircraft).
A380 - All fitted (12 aircraft)
777-200ER - All fitted (43 aircraft)
777-300ER - All fitted (16 aircraft)
787-8 - 0/12 aircraft
787-9 - 14/18 aircraft
G-ZBKA, G-ZBKB, G-ZBKC, G-ZBKD, G-ZBKG, G-ZBKH, G-ZBKI, G-ZBKJ, G-ZBKK, G-ZBKL, G-ZBKM, G-ZBKN, G-ZBKO, G-ZBKP
787-10 - All fitted (2 aircraft).
BA are currently trialling free WiFi in first class cabins. For those in other cabins the current cost on all long-haul aircraft is:
- 1 hour: £7.99
- 4 hours: £17.99
- Full flight: up to £23.99 depending on route
Note that prices and services offered are subject to change.
Long-haul aircraft still to be fitted with WiFi
787-8 - G-ZBJA/B/C/D/E/F/G/H/I/J/K/M
787-9 - G-ZBKE/F/R/S
Short-haul and mid-haul aircraft known to have WiFi fitted and enabled
The majority of aircraft have wi-fi equipment fitted with the exception of those expected to retire within the next few years. Wi-fi equipment is installed after delivery and the rate at which this happens appears to have slowed down post-COVID.
A319 - 12/29 Aircraft
G-EUOA
G-EUPL/M/N/O/P/R/S/T/U/Y/Z
A320 - 61/67 Aircraft
G-EUUA/B/C/E/F/G/H/I/J/K/L/M/N/O/P/R/T/U/V/W/X/Y/Z
G-EUYA/B/D/E/G/H/I/J/K/L/M/N/O/P/R/S/T/U/V/W/X
G-GATH/J/K/M/N/P/R/S/U
G-MEDK
G-MIDO/S/T/X/Y
G-TTOB/E
A320neo - 17/20 Aircraft
G-TTNA/B/C/D/E/F/G/H/I/J/K/L/M/N/O/P/Q/R
Wi-fi installation has not yet occurred for aircraft delivered from October 2022 onwards.
A321 - 15/18 Aircraft
G-EUXC/D/E/F/G/H/I/J/K/L/M
G-MEDL/M/N
A321neo - All fitted (10 aircraft)
The price of WiFi on short-haul flights varies according to the length of the route. The following prices are known:
Messaging - £1.99 or £2.99 depending on flight distance.
Browse & Stream (one hour) - £4.99
Browse & Stream (whole flight)
£4.99 (MAN / NCL)
£6.99 (ARN / HAM)
£7.99 (KRK / LIS / MAS / PMI)
£8.99 (AGP)
£9.99 (LED / SOF)
£11.99 (LCA)
Short-haul aircraft not planned to receive WiFi due to retirement
A319 - 18 Aircraft
G-EUOE/F/G
G-EUPD/G/J/K/W
G-DBCA/B/C/D/E/F/G/H/J/K
Background information:
FAQ : Status of on-board WiFi rollout on BA aircraft
Nov 20, 2022, 2:08 pm
#797
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
What happened when you tried to connect. Was there no WiFi SSID or were you able to login but there was no connectivity? Did you ask the cabin crew what was wrong with it? It's fitted to all the NEOs.
Nov 20, 2022, 3:06 pm
#798
Join Date: Nov 2016
Posts: 699
never had an issue on 777 or 380s TATL
Nov 20, 2022, 3:15 pm
#799
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
Nov 21, 2022, 2:18 pm
#801
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,502
Nov 21, 2022, 3:49 pm
#803
Join Date: Jun 2009
Posts: 614
Dec 1, 2022, 10:05 am
#804
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
I was on G-ZBKA yesterday, and (1) the wifi was so slow and intermittent that it was almost unusable, and (2) the button for free wifi for First was grayed out (I was in First.) The crew could do nothing to help. I was unable to request a refund in the mobile page, because it was too unreliable to connect. How would I go about getting a refund after the fact, given that (1) it was so bad, and (2) it should have been free for First, right?
Is this a common case with BA's wifi?
Is this a common case with BA's wifi?
Dec 1, 2022, 10:14 am
#805
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,107
https://www.britishairways.com/trave...service-portal
On board the aircraft.
On board the aircraft.
Dec 5, 2022, 6:19 pm
#806
Join Date: Feb 2015
Location: LHR
Posts: 70
Flew G-TTNT on Sunday (A320neo, barely a month since delivery) — no announcement about WiFi, no seat back stickers, and no network available to connect to. Didn’t ask crew but seems odd to be bringing new aircraft into service without WiFi
Dec 29, 2022, 5:43 pm
#807
Join Date: Sep 2019
Posts: 39
Issues with Android?
On my 5 recent BA and Iberia flights I had an interesting issue with OnAir WiFi: it worked fine on iPhones and Windows laptops, but didn't work on Android devices (I have a few of each type).
It would just fail with 'unable to communicate with satellites' or 'unable to connect to the payment system' on all of my Android devices.
Weirdly everything worked as usual on non-Android device.
Seems like something got broken by BA and/or Google in the last 2 months since I didn't have this issue in October 2022.
It would just fail with 'unable to communicate with satellites' or 'unable to connect to the payment system' on all of my Android devices.
Weirdly everything worked as usual on non-Android device.
Seems like something got broken by BA and/or Google in the last 2 months since I didn't have this issue in October 2022.
Dec 30, 2022, 1:29 am
#808
Join Date: Dec 2007
Location: Greater Metropolitan Area
Programs: Yes
Posts: 367
Seems unlikely that BA is competent enough to break something that specifically it only happens on Android…
Dec 30, 2022, 3:03 am
#809
Join Date: Sep 2019
Posts: 39
I disabled both the ad blocker and private dns - it didn't help.
You didn’t have some sort of security function turned on on your Android devices/through your Google Account? Maybe a secure DNS / Adblocker config? When I had problems with my iPhone and BA Wifi for a year, that’s what it turned out to be - funnily identified and fixed by then IT team on a Virgin Cruise when their all didn’t work onboard either
Seems unlikely that BA is competent enough to break something that specifically it only happens on Android…
Seems unlikely that BA is competent enough to break something that specifically it only happens on Android…
Dec 31, 2022, 3:01 pm
#810
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 721
I flew BA15 from LHR to SYD via SIN last night in First- wifi didn't work on my Android phone (worked fine in First on previous First sectors in Nov and Dec)
The free wifi for First button didn't do anything. Could get to every other page that was on the BA page. Couldn't pay for wifi either - timed out trying to connect to the payment server. Tried many, many times over 20 hours
Worked fine on iPhone
Crew apologetic and logged it as an issue
Tried clearing cookies, resetting phone. Nothing worked
The free wifi for First button didn't do anything. Could get to every other page that was on the BA page. Couldn't pay for wifi either - timed out trying to connect to the payment server. Tried many, many times over 20 hours
Worked fine on iPhone
Crew apologetic and logged it as an issue
Tried clearing cookies, resetting phone. Nothing worked