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FAQ : Status of on-board WiFi rollout on BA aircraft

Old Oct 1, 2017, 1:57 am
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Last edit by: sigma421
Onboard WiFi has been introduced to BA's fleet and is being marketed as Highlife Connect. This thread is to track the rollout. See https://www.britishairways.com/en-gb.../wifi-on-board for BA's FAQ on the system.



Long-haul aircraft with WiFi fitted

A350-1000 - All fitted (12 aircraft).

A380 - All fitted (12 aircraft)

777-200ER - All fitted (43 aircraft)

777-300ER - All fitted (16 aircraft)

787-8 - 0/12 aircraft

787-9 - 14/18 aircraft

G-ZBKA, G-ZBKB, G-ZBKC, G-ZBKD, G-ZBKG, G-ZBKH, G-ZBKI, G-ZBKJ, G-ZBKK, G-ZBKL, G-ZBKM, G-ZBKN, G-ZBKO, G-ZBKP

787-10 - All fitted (2 aircraft).


BA are currently trialling free WiFi in first class cabins. For those in other cabins the current cost on all long-haul aircraft is:
  • 1 hour: £7.99
  • 4 hours: £17.99
  • Full flight: up to £23.99 depending on route

Note that prices and services offered are subject to change.
Long-haul aircraft still to be fitted with WiFi

787-8 - G-ZBJA/B/C/D/E/F/G/H/I/J/K/M

787-9 - G-ZBKE/F/R/S
Short-haul and mid-haul aircraft known to have WiFi fitted and enabled

The majority of aircraft have wi-fi equipment fitted with the exception of those expected to retire within the next few years. Wi-fi equipment is installed after delivery and the rate at which this happens appears to have slowed down post-COVID.
A319 - 12/29 Aircraft

G-EUOA
G-EUPL/M/N/O/P/R/S/T/U/Y/Z

A320 - 61/67 Aircraft

G-EUUA/B/C/E/F/G/H/I/J/K/L/M/N/O/P/R/T/U/V/W/X/Y/Z
G-EUYA/B/D/E/G/H/I/J/K/L/M/N/O/P/R/S/T/U/V/W/X
G-GATH/J/K/M/N/P/R/S/U
G-MEDK
G-MIDO/S/T/X/Y
G-TTOB/E

A320neo - 17/20 Aircraft

G-TTNA/B/C/D/E/F/G/H/I/J/K/L/M/N/O/P/Q/R

Wi-fi installation has not yet occurred for aircraft delivered from October 2022 onwards.

A321 - 15/18 Aircraft

G-EUXC/D/E/F/G/H/I/J/K/L/M
G-MEDL/M/N

A321neo - All fitted (10 aircraft)

The price of WiFi on short-haul flights varies according to the length of the route. The following prices are known:

Messaging - £1.99 or £2.99 depending on flight distance.

Browse & Stream (one hour) - £4.99

Browse & Stream (whole flight)
£4.99 (MAN / NCL)
£6.99 (ARN / HAM)
£7.99 (KRK / LIS / MAS / PMI)
£8.99 (AGP)
£9.99 (LED / SOF)
£11.99 (LCA)



Short-haul aircraft not planned to receive WiFi due to retirement

A319 - 18 Aircraft

G-EUOE/F/G
G-EUPD/G/J/K/W
G-DBCA/B/C/D/E/F/G/H/J/K

Background information:
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FAQ : Status of on-board WiFi rollout on BA aircraft

Old Jan 11, 2024, 9:22 am
  #856  
 
Join Date: Aug 2022
Programs: United GS, BAEC GGL, IHG Diamond, Hilton Diamond, Marriott Titanium
Posts: 457
I flew on 787 to HKG on Monday. It had the on.air wifi signs at the door entering the plane but not functioning wifi.

Quite annoying on such a long flight to not have connectivity.
Jpm81 is offline  
Old Jan 11, 2024, 11:44 am
  #857  
 
Join Date: Dec 2023
Posts: 11
Originally Posted by ba_cityflyer
WiFi on the way out was £7.99, on the way back - £8.99. BA A/B split-testing I wonder?
Could it have been an increase in price over the new year?
Sn4ke is offline  
Old Jan 18, 2024, 10:50 am
  #858  
 
Join Date: Jul 2018
Posts: 1,270
Originally Posted by ba_cityflyer
WiFi on the way out was £7.99, on the way back - £8.99. BA A/B split-testing I wonder?
Different flight length? E.g. 1h55 vs 2h05, with each flight in a different pricing band?
cauchy is offline  
Old Jan 18, 2024, 5:18 pm
  #859  
 
Join Date: Sep 2012
Programs: AA plat, Hertz, gold , Bonvoy gold,IHGplat
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I flew the 380 LHR-LAX last week. Although I was charged for the wifi if was indeed nonexistent. Very disappointing on an 11 hour flight.
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Old Jan 20, 2024, 12:43 am
  #860  
 
Join Date: Mar 2022
Programs: BAEC Silver
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Appreciate I may be misreading the list, but sitting on G-TTNP, and it definitely doesn’t have Wi-Fi. Also checked with crew.

Confused me as it’s a 2021 delivery.
AviationMoose is offline  
Old Jan 23, 2024, 12:57 am
  #861  
 
Join Date: Oct 2014
Programs: BAEC Gold, HHonors Gold, ALL Gold, Bonvoy Gold
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Originally Posted by Jpm81
I flew on 787 to HKG on Monday. It had the on.air wifi signs at the door entering the plane but not functioning wifi.
Ditto on 787-8 ZBJA to Chennai on 20/1. Big old .air sticker by the door, no BA WiFi network. (A locked one named after the plane’s rego appeared briefly, which was tantalising but just a tease.)

Last edited by golfmad; Jan 23, 2024 at 11:33 am Reason: Fixed quote.
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Old Jan 23, 2024, 10:59 am
  #862  
 
Join Date: Nov 2017
Location: LCYJFKGIG
Programs: BAEC - Gold, OWE
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Flew the A350-1000 Sao Paolo to LHR on 09/10 Jan and despite there being an announcement that Wi-Fi would be available on 12hr flight.... The network never appeared. BA offered me 10k Avios, which I thought was rather pathetic. I was in business and was hoping to catch up on a bunch of work during the flight. Of course had they announced that the Wi-Fi wasn't working during boarding, I could have pre-downloaded a bunch of things to do. Live and learn with BA! On my trip to Rio a few weeks prior, on a tired old 777, whilst flying economy, the Wi-Fi worked like a charm the entire flight. Murphy's Law I suppose.
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Old Jan 26, 2024, 1:56 pm
  #863  
 
Join Date: Oct 2017
Location: London
Programs: BA GGL, Hilton Gold, Marriott Gold, Amex Platinum, Global Entry
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I'm on the BA117 tomorrow morning to JFK, which seems to have had a last-minute equipment swap to a 787-9 G-ZBKF. Not sure I've ever seen one of those on this route before - must be quite unlucky.

Based on the list in this thread, this is one of the ones without WiFi. I don't suppose there's any hope that it has been upgraded recently? I was really counting on getting some work done.
Aurensar is online now  
Old Jan 27, 2024, 5:56 am
  #864  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
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Originally Posted by boutela
(A locked one named after the plane’s rego appeared briefly, which was tantalising but just a tease.)
All B787 have a network for the FAs to access the system. This is normally hidden but appears while on the ground.
boutela likes this.
oliver2002 is offline  
Old Jan 27, 2024, 8:38 am
  #865  
 
Join Date: Apr 2014
Location: UK
Programs: BA Executive Club, Flying Blue
Posts: 215
Just done a return to Funchal. Out on G-TTNO. Had a WiFi portal but couldn't get past the 'Connecting to satellite for payment portal' message. I guess the card machine for BOB runs on satellite connection? That wasn't working too, meaning no sales, despite significant demand. Like the digestives being handed out but you can't buy a cuppa to dip them in!

G-TTNS on the return, machine working, but no WiFi portal available at all.

Just not great for three hour and above services.
cattp is offline  
Old Feb 9, 2024, 6:56 am
  #866  
 
Join Date: Jan 2019
Posts: 22
Wifi on BA a380

Sorry if this thread should be somewhere else but could anyone say how good the wifi is onboard the ba 380's? Thanks.
Hillcrest is offline  
Old Feb 9, 2024, 8:49 am
  #867  
Ambassador, British Airways Executive Club
 
Join Date: Feb 2008
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Originally Posted by Hillcrest
Sorry if this thread should be somewhere else but could anyone say how good the wifi is onboard the ba 380's? Thanks.
If i may direct you to this dedicated thread below (first one) and varying views/experiences etc. I think your post might be merged there so hopefully maybe others will comment. There's another related thread there too, the 2nd one.

See post 859 in the first thread re a recent experience but I'm sure there's plenty more in there. Plus crazy8534 has added his own experiences in the 2nd one as well as others experiences.

FAQ : Status of on-board WiFi rollout on BA aircraft

Suggestions for BA on-board Wi-Fi improvements

Pete

Last edited by PETER01; Feb 9, 2024 at 8:58 am
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Old Feb 12, 2024, 7:19 am
  #868  
 
Join Date: Jan 2019
Posts: 22
many thanks
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Old Feb 26, 2024, 7:42 am
  #869  
 
Join Date: May 2011
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On board G-NEOV (A321N) right now LHR-LCA and the WiFi is working quite well.
econometrics is offline  
Old Feb 27, 2024, 5:59 am
  #870  
 
Join Date: Mar 2016
Location: Hampshire, UK
Programs: BA Gold, Hyatt Globalist
Posts: 228
Apologies if this has been raised/covered elsewhere, I couldn't immediately see anything!

Is there a wider problem with the 787 fleet? Specifically the -10. I'd hope not, as they're one of the newest sets of planes along with the A350 in the fleet!

2x -10 flights in the past 3 days, different airframes and both times 'sorry, the Wi-Fi isn't working' on both. Hugely frustrating, crew seemingly shrugging their shoulders and major indifference.

G-ZBLD - 23/02 BA113
G-ZBLE - 26/02 BA114

Last edited by GuyWMD; Feb 27, 2024 at 6:12 am
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