Oct 26, 2014, 4:00 pm
Last edit by: Prospero
Please use the Issues, bugs and glitches on ba.com thread to post any issues you're experiencing on ba.com
Prospero
Moderator: BA forum
Prospero
Moderator: BA forum
The "is ba.com website down / broken / problems today / now ?" consolidated thread
Dec 31, 2013, 6:40 am
#121
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
Chrome
Why is the site reliability so poor in Chrome? For me, Im constantly, months on still getting the issue where, if your search times out, you can not then run another search (it just returns you to the criteria selection each and every time) in the same session, forcing the use of an anonymous browser.
Given that this problem does not exist in other browsers, you can not blame BA 100%, they should get strive to get their site working on one of the most popular browsers out there
Given that this problem does not exist in other browsers, you can not blame BA 100%, they should get strive to get their site working on one of the most popular browsers out there
Dec 31, 2013, 12:55 pm
#122
Join Date: Mar 2012
Location: London.
Programs: BAEC,Avis Preferred. Hilton Silver, Tesco Super Dooper Platinum.
Posts: 157
"Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later."
Been getting this now for over a week in Chrome,Firefox and IE.
Cleared the cache,deleted cookies across all browsers and still nothing. Very annoying,but I can wait a few weeks before booking. I wonder how much BA are losing because of this ?
We apologise for this inconvenience and suggest you try again later."
Been getting this now for over a week in Chrome,Firefox and IE.
Cleared the cache,deleted cookies across all browsers and still nothing. Very annoying,but I can wait a few weeks before booking. I wonder how much BA are losing because of this ?
Jan 1, 2014, 9:25 am
#123
Join Date: Jun 2010
Location: London, England
Programs: BAEC Silver, Aeroplan, Amex Plat
Posts: 120
When I try to pay for Reward Flights, the name box for the credit card appears auto filled in with the name on my Executive Club account, even for the saved payment cards where the names are slightly different, but my first names/surname are fairly long and seem to generate an error message - "Please check that the name as it appears on the card has been entered correctly."
I can get around this by going via Paypal but then I can't use Amex to pay. Is this error message being generated because of a card name that's too long? and if so is there a way around it other than getting BA to alter the way my name appears e.g. moving a first name into middle name slot.
I can get around this by going via Paypal but then I can't use Amex to pay. Is this error message being generated because of a card name that's too long? and if so is there a way around it other than getting BA to alter the way my name appears e.g. moving a first name into middle name slot.
Jan 1, 2014, 11:28 am
#124
Join Date: Dec 2010
Location: London, England
Programs: BA Exec
Posts: 75
Why can't you use Amex to pay in PayPal - it's the only card I have registered there and use it to pay for stuff on sites that don't accept Amex.
Jan 1, 2014, 11:40 am
#125
Join Date: Jun 2012
Posts: 177
Still getting error when I try to cancel a reward flight booked for a friend. Very frustrating and I just don't want to call BA
Jan 2, 2014, 2:20 am
#126
Join Date: May 2012
Location: Londondinium
Programs: BAEC Sludge
Posts: 96
Anyone else having something like this? There are very weird things going on with my booking BA2666 to Marrakech. I tried to change my seat reservations a few days ago and now have four seats on the way out for two people! And I've not been able to do anything with that flight's seat reservations since despite several, separate visits to the site.
I really don't want to call them!
I really don't want to call them!
Jan 2, 2014, 2:56 am
#127
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
Why is the site reliability so poor in Chrome? For me, Im constantly, months on still getting the issue where, if your search times out, you can not then run another search (it just returns you to the criteria selection each and every time) in the same session, forcing the use of an anonymous browser.
Given that this problem does not exist in other browsers, you can not blame BA 100%, they should get strive to get their site working on one of the most popular browsers out there
Given that this problem does not exist in other browsers, you can not blame BA 100%, they should get strive to get their site working on one of the most popular browsers out there
Jan 2, 2014, 4:50 am
#128
Join Date: Jun 2011
Posts: 104
It seems to be down today... everytime I try to log in it says that BA can't find the page you are looking for
Jan 2, 2014, 5:35 am
#129
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,216
Make sure you use the book rewards flight option rather than the browse option, as the browsing option is a bit rubbish.
PayPal accepts Amex just fine.
PayPal accepts Amex just fine.
Jan 2, 2014, 5:36 am
#130
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
I had trouble logging in from one of the pages but logged in OK from another page. It was quite odd because one page kept rejecting my password even though it was correct.
Jan 2, 2014, 8:07 am
#131
Join Date: Oct 2009
Posts: 60
I have been trying for days to check availability but keep getting the systems down error message. Is this the same for everyone or is it just unfortunate timing?
Jan 2, 2014, 8:53 am
#132
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,216
Worked fine for me to book a reward earlier. Try a different browser.
Jan 2, 2014, 12:17 pm
#133
Join Date: Jun 2010
Location: London, England
Programs: BAEC Silver, Aeroplan, Amex Plat
Posts: 120
Normally, of course, but despite usually paying with an Amex when making a BA purchase through Paypal I am often told "Sorry, but you cannot use American Express for this purchase" or words to that effect once on the payment selection screen, choosing between Bank Accounts/Cards.
Jan 2, 2014, 1:28 pm
#134
Join Date: Mar 2012
Location: London.
Programs: BAEC,Avis Preferred. Hilton Silver, Tesco Super Dooper Platinum.
Posts: 157
Worked OK for me today to book two RFS, but I keep getting the error message when I search for flight availability with cash.
Jan 2, 2014, 3:40 pm
#135
Join Date: Nov 2003
Location: Scotland
Programs: BA silver
Posts: 1,850
This is getting ridiculous now. Surely BA must actually be losing bookings? How long do they intend to let this carry on? Have I missed an explanation or apology from them?