Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
<content moved to top of wiki>
...
So there you have it.
...
<content moved to top of wiki>
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
May 31, 2017, 12:00 pm
#3781
Join Date: May 2004
Location: Los Angeles, CA
Programs: UA MM (former 1K) - DL PM (former DM) - Marriott Platinum
Posts: 293
UA 1K and DL DM here; decided to try AA for a flight AUA-MIA-LAX since the times worked best for my girlfriend and me. Paid F.
5/29 AA1036 AUA-MIA -- tray of water / OJ; asked for cocktail (vodka to pour in the OJ), was told "not set up for it". Door closed 15 mins prior to scheduled departure
5/29 AA2543 MIA-LAX -- no PDB at all; was told "no time" by the FA. Door closed 5 mins prior to scheduled departure
Also, what's with catering only 4 Woodford's minis for a 16-pax premium cabin on MIA-LAX??
Lackluster service throughout...not impressed with my experience on AA...
5/29 AA1036 AUA-MIA -- tray of water / OJ; asked for cocktail (vodka to pour in the OJ), was told "not set up for it". Door closed 15 mins prior to scheduled departure
5/29 AA2543 MIA-LAX -- no PDB at all; was told "no time" by the FA. Door closed 5 mins prior to scheduled departure
Also, what's with catering only 4 Woodford's minis for a 16-pax premium cabin on MIA-LAX??
Lackluster service throughout...not impressed with my experience on AA...
May 31, 2017, 12:18 pm
#3782
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
UA 1K and DL DM here; decided to try AA for a flight AUA-MIA-LAX since the times worked best for my girlfriend and me. Paid F.
5/29 AA1036 AUA-MIA -- tray of water / OJ; asked for cocktail (vodka to pour in the OJ), was told "not set up for it". Door closed 15 mins prior to scheduled departure
5/29 AA1036 AUA-MIA -- tray of water / OJ; asked for cocktail (vodka to pour in the OJ), was told "not set up for it". Door closed 15 mins prior to scheduled departure
Jun 1, 2017, 1:27 pm
#3783
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,982
ILM-CLT 5/27 full PDB
CLT-SXM 5/27 full PDB
SXM-CLT 5/31 no PDB offered FAs stood in galley and chatted; no greeting at all
CLT-ILM 5/31 no PDB offered FAs stood in galley and chatted; no greeting at all
When is this lack of service going to change? If that's part of the FC product (and there is enough time), we should get $5 off the ticket when the product offering is not honored. I am half joking, but if airlines want to unbundle things, then it works both ways.
CLT-SXM 5/27 full PDB
SXM-CLT 5/31 no PDB offered FAs stood in galley and chatted; no greeting at all
CLT-ILM 5/31 no PDB offered FAs stood in galley and chatted; no greeting at all
When is this lack of service going to change? If that's part of the FC product (and there is enough time), we should get $5 off the ticket when the product offering is not honored. I am half joking, but if airlines want to unbundle things, then it works both ways.
Jun 1, 2017, 2:02 pm
#3784
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
ILM-CLT 5/27 full PDB
CLT-SXM 5/27 full PDB
SXM-CLT 5/31 no PDB offered FAs stood in galley and chatted; no greeting at all
CLT-ILM 5/31 no PDB offered FAs stood in galley and chatted; no greeting at all
When is this lack of service going to change? If that's part of the FC product (and there is enough time), we should get $5 off the ticket when the product offering is not honored. I am half joking, but if airlines want to unbundle things, then it works both ways.
CLT-SXM 5/27 full PDB
SXM-CLT 5/31 no PDB offered FAs stood in galley and chatted; no greeting at all
CLT-ILM 5/31 no PDB offered FAs stood in galley and chatted; no greeting at all
When is this lack of service going to change? If that's part of the FC product (and there is enough time), we should get $5 off the ticket when the product offering is not honored. I am half joking, but if airlines want to unbundle things, then it works both ways.
Jun 1, 2017, 2:20 pm
#3785
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
I'm sure some computer geek at AA can design an automatic survey to email a question of "On Dallas to Vancouver, you sat in Business, were you asked for a Pre Departure Beverage".
About one months worth of data would quickly show
-FA's that always do PDB
-FA's that never do PDB
I was on an Alaska flight this past week and they don't do any PDB's period. They wait until you are about 40 minutes into the flight before they show up. Now, when they do show up, they are generous and nice and quick and refill away.......
About one months worth of data would quickly show
-FA's that always do PDB
-FA's that never do PDB
I was on an Alaska flight this past week and they don't do any PDB's period. They wait until you are about 40 minutes into the flight before they show up. Now, when they do show up, they are generous and nice and quick and refill away.......
Jun 1, 2017, 3:10 pm
#3786
Join Date: Apr 2008
Location: TX
Programs: AA: EXP MR: Ti
Posts: 495
AA, as I believe most airlines, has decided they do not need management in place on aircraft. The FAs choosing to do less than specified in their job description knows it is very unlikely they will have any repercussion to their actions. Just like those that speed, if you don't get caught, you don't get a ticket. Until AA steps up and provides active monitoring there is no reason form them to do more. I hope those with less than acceptable service make an effort to inform AA. I also hope they are at least recording the complaints and should they need to select who stays and who goes this will be a factor.
What's more, I believe the policy is for an observer to announce themselves in the event of a check-ride. IMO this is crap - if you want a true picture of how your staff is performing on a normal basis, you need to secret shop them instead of letting them know they're being observed.
Jun 1, 2017, 3:28 pm
#3787
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
What's more, I believe the policy is for an observer to announce themselves in the event of a check-ride. IMO this is crap - if you want a true picture of how your staff is performing on a normal basis, you need to secret shop them instead of letting them know they're being observed.
Jun 1, 2017, 5:09 pm
#3788
Join Date: Sep 2009
Location: Global
Posts: 5,998
While I believe you about your flight, I don't think that is a true statement on overall service. Lucky at OMAAT says he got them on Alaska in January. A quick search online seems to indicate they are pretty common.
Jun 2, 2017, 10:38 am
#3789
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
I really do. I fly AS from PDX to SFO about once a month. I have NEVER been offered or seen an attempt at PDB.
Before this is seen as a knock, AS has an excellent in flight experience for a US airline, but I have never experienced PDB.
Jun 2, 2017, 12:51 pm
#3790
Join Date: Sep 2009
Location: Global
Posts: 5,998
I want to believe..........
I really do. I fly AS from PDX to SFO about once a month. I have NEVER been offered or seen an attempt at PDB.
Before this is seen as a knock, AS has an excellent in flight experience for a US airline, but I have never experienced PDB.
I really do. I fly AS from PDX to SFO about once a month. I have NEVER been offered or seen an attempt at PDB.
Before this is seen as a knock, AS has an excellent in flight experience for a US airline, but I have never experienced PDB.
Jun 2, 2017, 1:09 pm
#3791
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
For my money.................AA will win on PDB and AS will win if you forget about no PDB.
Mods - Maybe we need a "PDB served on Alaska ? thread. This one has 2094 posts.
Jun 2, 2017, 1:13 pm
#3792
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Jun 2, 2017, 5:15 pm
#3793
Join Date: Sep 2009
Location: Global
Posts: 5,998
This thread is dedicated to PDB on AA. I have every intention to report back here on it. (And I will add a note on AS PDB for completeness.) Doesn't change the focus of this thread at all.
Anyone else flying AA and another airline on the same day should be encouraged to report both in the same post.
Jun 3, 2017, 7:12 pm
#3794
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 553
6/3 AA 5593 OKC-CLT. Pushed back 6 minutes late and received no PDB of any kind.
Also noted that lunch orders were taken aft to forward seemingly in contraction of current "new FEBO" policy.
Also noted that lunch orders were taken aft to forward seemingly in contraction of current "new FEBO" policy.
Jun 5, 2017, 12:55 pm
#3795
Join Date: Jul 2014
Location: PVD/BOS
Programs: DL PM, AA Plat, Hertz PC
Posts: 58
6/1 BOS-PHL AA1448 - Full PDB
Received a survey the following day and one of the questions asked if I was served a pre-departure drink.
Received a survey the following day and one of the questions asked if I was served a pre-departure drink.