Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Jul 15, 2017, 6:44 pm
#3931
Join Date: Oct 2013
Location: Phoenix
Programs: AA EXP, Hilton Diamond
Posts: 35
7/15 Flight # 542 - PHX/DFW (LUS) Full PDB
7/15 Flight # 1210 - DFW/MSP (LAA) Nada, nothing, zilch
7/15 Flight # 1210 - MSP/DFW (LAA) same crew as above return flight
7/15 Flight # 5960 - DFW/PHX (Mesa - Dallas based crew) Nada. Flight delayed and pax were walking to the galley asking for a PDB. The FA would then serve them, but no one else unless you pranced to the galley.
7/15 Flight # 1210 - DFW/MSP (LAA) Nada, nothing, zilch
7/15 Flight # 1210 - MSP/DFW (LAA) same crew as above return flight
7/15 Flight # 5960 - DFW/PHX (Mesa - Dallas based crew) Nada. Flight delayed and pax were walking to the galley asking for a PDB. The FA would then serve them, but no one else unless you pranced to the galley.
Jul 15, 2017, 7:39 pm
#3932
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
7/15 Flight # 542 - PHX/DFW (LUS) Full PDB
7/15 Flight # 1210 - DFW/MSP (LAA) Nada, nothing, zilch
7/15 Flight # 1210 - MSP/DFW (LAA) same crew as above return flight
7/15 Flight # 5960 - DFW/PHX (Mesa - Dallas based crew) Nada. Flight delayed and pax were walking to the galley asking for a PDB. The FA would then serve them, but no one else unless you pranced to the galley.
7/15 Flight # 1210 - DFW/MSP (LAA) Nada, nothing, zilch
7/15 Flight # 1210 - MSP/DFW (LAA) same crew as above return flight
7/15 Flight # 5960 - DFW/PHX (Mesa - Dallas based crew) Nada. Flight delayed and pax were walking to the galley asking for a PDB. The FA would then serve them, but no one else unless you pranced to the galley.
Jul 15, 2017, 11:03 pm
#3933
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Titanium
Posts: 443
I have never asked him for a PDB nor have I ever asked him why he didn't offer a PDB service. However, I have heard others ask for a PDB and his usual reply that you will be served once we are airborne.
Jul 17, 2017, 3:35 pm
#3934
Join Date: Sep 2016
Location: PBI/MIA
Programs: AAdvantage Gold, HHonors Diamond, Marriott Gold, Skymiles, Mileage Plus
Posts: 397
Friday 7/14 flt 2045, CLT-PBI. Held up waiting for a plane, then an FA, but once we boarded we sat for a while waiting for connecting passengers. No PDB, even though there was plenty of time. One drink during the flight, and a quick pass-through of the snack basket was it. If they gave a prize for doing the minimum amount of service, this FA would have won it.
Jul 17, 2017, 9:07 pm
#3935
Join Date: Sep 2014
Location: between MUC and NUE
Programs: BA Gold, LH Senator
Posts: 423
7/17 AA2172 BOS-LGA Full PDB followed by great in-flight service
I think it was a LUS crew?
I think it was a LUS crew?
Jul 18, 2017, 7:53 am
#3936
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
A while back, I stopped at a restaurant while on a road trip. The hostess was busy clearing tables in between taking names & counts for tables. Simple enough process, so as new people entered the place, I asked for their name and number and updated her list (no seating). LOL I did get attentive service once seated and had a good chat with the workers that saw what was happening.
Imagine a self-service class! They supply the goods, we help ourselves (no loading up your carry-on). Hmmm If I expect poor service, I pack in what I want. Very strange looks sitting in F and eating a Cuban sandwich picked up before getting to MIA (upgrade cleared at gate).
Jul 18, 2017, 11:41 am
#3937
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
This may have some nasty consequences, but what if, once it's known the FA is serving from the galley, if a few passengers started serving PBDs?
A while back, I stopped at a restaurant while on a road trip. The hostess was busy clearing tables in between taking names & counts for tables. Simple enough process, so as new people entered the place, I asked for their name and number and updated her list (no seating). LOL I did get attentive service once seated and had a good chat with the workers that saw what was happening.
Imagine a self-service class! They supply the goods, we help ourselves (no loading up your carry-on). Hmmm If I expect poor service, I pack in what I want. Very strange looks sitting in F and eating a Cuban sandwich picked up before getting to MIA (upgrade cleared at gate).
A while back, I stopped at a restaurant while on a road trip. The hostess was busy clearing tables in between taking names & counts for tables. Simple enough process, so as new people entered the place, I asked for their name and number and updated her list (no seating). LOL I did get attentive service once seated and had a good chat with the workers that saw what was happening.
Imagine a self-service class! They supply the goods, we help ourselves (no loading up your carry-on). Hmmm If I expect poor service, I pack in what I want. Very strange looks sitting in F and eating a Cuban sandwich picked up before getting to MIA (upgrade cleared at gate).
Jul 20, 2017, 9:51 pm
#3938
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
7/15 AA1183 ORD-MSY (738) 2045 departure: PDB of OJ or water at the last minute despite a super easy boarding process. Cabin was a little over half full. NRSA pax/FA's friend was offered a full PDB. 
I tweeted AA and got a "sorry for the inconvenience" reply.
I have it on good authority that this would happen regularly.
I tweeted AA and got a "sorry for the inconvenience" reply.I have it on good authority that this would happen regularly.
Jul 20, 2017, 11:14 pm
#3939
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
"Our sincere apologies, brewdog11. Obviously, our recent decision to provide Flight Attendants an unexpected wage increase did not adequately motivate some FA's to perform their job duties".
Jul 21, 2017, 12:19 am
#3940
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
Does AA have someone with overall responsibility for Inflight Services?
Jul 22, 2017, 8:47 am
#3941
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
I've been on this shuttle and the DCA shuttle hundreds of times and can count on one hand the number of times a full PDB was not provided ^ Never a problem here. Too bad the same cannot be said for non-shuttle service.
Jul 24, 2017, 9:46 am
#3942
Join Date: Feb 2007
Posts: 91
7/22 AA0173 RDU-DFW: No PDB, no beverage service until 30 min after takeoff. (Service was fine after that.)
Jul 24, 2017, 10:08 pm
#3943
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
7/15 DCA-MIA AA1811, Full PDB of choice, from a pmUS flight attendant - one of the best service experiences in a long time from that great FA.
7/16 MIA-CZM AA4436, Full PDB of choice from a great Republic Airways crew
7/23 CUN-DFW AA2705, No PDB at all.
7/24 DFW-DCA AA2690, Full PDB of choice during a long ground delay
7/16 MIA-CZM AA4436, Full PDB of choice from a great Republic Airways crew
7/23 CUN-DFW AA2705, No PDB at all.
7/24 DFW-DCA AA2690, Full PDB of choice during a long ground delay
Jul 24, 2017, 10:51 pm
#3944
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
3 out of 4. Congrats.
Jul 25, 2017, 6:59 am
#3945
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
PVR-PHX - LUS A320 - PDB Of choice!
PHX-DFW - LUS A321 - PDB of choice!
PHX-DFW - LUS A321 - PDB of choice!