Originally Posted by RogerD408

AA, as I believe most airlines, has decided they do not need management in place on aircraft. The FAs choosing to do less than specified in their job description knows it is very unlikely they will have any repercussion to their actions. Just like those that speed, if you don't get caught, you don't get a ticket. Until AA steps up and provides active monitoring there is no reason form them to do more. I hope those with less than acceptable service make an effort to inform AA. I also hope they are at least recording the complaints and should they need to select who stays and who goes this will be a factor.