Feb 27, 2020, 12:59 pm
Last edit by: dstan
For tickets purchased Wednesday, April 8, 2020 or after, see https://www.flyertalk.com/forum/amer...020-after.html
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
New Change Fee waiver for South Pacific (released ≈March 20?)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
New Change Fee waiver for Europe (released March 12, expanded to Middle East)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 1 – May 31 (extended March 20)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 10 – April 30 (released March 9)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
Change Fee Waiver for Flights Booked between March 1, 2020–March 16, 2020 (original 3/1)
https://www.aa.com/i18n/travel-info/...conditions.jsp
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
Current AA Travel Waivers for COVID-19
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
- All Pre-May 31 Bookings (announced 4/7) - change fees waived, tickets booked on/before May 31, travel Mar 1–Sep 30, rebooked travel start by Dec 31, 2021
Previous AA Travel Waivers for COVID-19
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
- South Pacific - change fees waived, tickets booked on/before March 16, travel March 16–May 31, rebooked travel start by Dec 31
- Canada, Caribbean, Central and South America - change fees waived, tickets booked on/before March 17, travel March 16–May 31, rebooked travel start by Dec 31
- Europe and the Middle East (announced 3/12, expanded to Middle East) - change fees waived, tickets booked on/before March 11, travel March 11–May 31, rebooked travel start by Dec 31
- All Pre-March 1 Bookings (announced 3/9, extended 3/20) - change fees waived, tickets booked on/before March 1, travel March 11–May 31
April 30, rebooked travel start by Dec 31 - All March 1–March 30 Bookings (announced 3/1 , extended 3/5, extended 4/7) - change fees waived, tickets booked March 1–April 30 (originally March 16, then March 30), travel Mar 1, 2020–Jan 30, 2021, rebooked travel complete within 12-month ticket validity
- Italy - refund or change fees waived, tickets booked on/before Feb 27, travel Feb 27–Apr 24, rebooked travel Feb 27–June 30
- South Korea (ICN) - refund or change fees waived, tickets booked on/before Feb 24, travel Feb 24–May 1, rebooked travel Feb 24–June 30
- Hong Kong (HKG) - refund or change fees waived, tickets booked on/before Jan 28, travel Jan 28–July 1, rebooked travel Jan 28–Aug 31
- China (PEK, PVG) - refund or change fees waived, tickets booked on/before Jan 24, travel Jan 24–Oct 23, rebooked travel Feb 1–Dec 31
- Wuhan, China (WUH) - refund only, tickets booked on/before Jan 23, travel Jan 23–Mar 31
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
No change fee if you bought your ticket before May 31, 2020
Information current as of April 15, 2020
Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Information current as of April 15, 2020
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before May 31, 2020
- Are scheduled to travel March 1 - September 30, 2020
- Can travel on or before December 31, 2021
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
New Change Fee waiver for South Pacific (released ≈March 20?)
Novel Coronavirus - South Pacific
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in:
AustraliaThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
Novel Coronavirus - Canada, Caribbean, Central and South America
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Argentina
- Aruba
- Brazil
- Canada
- Cayman Islands
- Chile
- Colombia
- Costa Rica
- Ecuador
- El Salvador
- Guatemala
- Guyana
- Panama
- Peru
- St. Maarten
- Uruguay
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 17, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
Novel Coronavirus - Europe and the Middle East
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Austria
- Belgium
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
- UK
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 11 - May 31, 2020
- Can travel March 11 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
Please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
No change fee if you bought your ticket before March 1 Expand Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 1, 2020
- Are scheduled to travel March 1 - May 31, 2020
- Can travel March 1 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
https://www.aa.com/i18n/travel-info/...conditions.jsp
Terms and conditions
If you purchased a ticket on American Airlines between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, you may change your flight once without paying a change fee. Tickets must be purchased for travel between March 1, 2020 and January 30, 2021.Exception policy
- We will waive the change fee only on published Non-Refundable Fare tickets.
- Tickets must be purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, with original travel between March 1, 2020 and January 30, 2021.
- Changes must be made prior to the departure of your original flight.
- New travel must be completed within 1 year of original ticket issue date.
- Any difference in fare will apply.
- Change your trip online or by calling Reservations.
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
AA Trip Cancellation & Coronavirus: Discussion & Questions
Aug 6, 2020, 5:57 am
#781
Join Date: Mar 2005
Posts: 90
Hello, does anyone know how long it is taking for AA to process a refund? My flights were cancelled and I called reservations who cancelled the booking. They told me I then had to go to their web site and request a cash refund, which I did. The agent told me that the request goes into a queue for someone to validate the request before it is processed. The status of my request is still showing as 'pending review'. I appreciate there will be a backlog given the number of requests that must being submitted, but I was just interested to know how long it generally takes to have the request reviewed and processed? Thanks.
Aug 6, 2020, 8:45 am
#783
Join Date: Aug 2008
Location: Dublin, Ireland
Programs: Aer Lingus AerClub Concierge, BA Silver
Posts: 409
I wonder why they are only allowing changes for travel up to Sep 30?
I booked a one was flight from MCO-SAN in F back in March for travel in Oct. I have now moved this holiday to 2021 but I can’t do anything with this flight since my travel is after Sep 30, so according it AA it’s business as usual!
I wonder if there is any chance of that date being extended?
I booked a one was flight from MCO-SAN in F back in March for travel in Oct. I have now moved this holiday to 2021 but I can’t do anything with this flight since my travel is after Sep 30, so according it AA it’s business as usual!
I wonder if there is any chance of that date being extended?
Aug 6, 2020, 10:23 am
#784
Join Date: Mar 2013
Location: HSV (formerly AUS)
Programs: AA MM (like it matters!) All of my flying was personal travel, and COVID-19 stopped that.
Posts: 223
Back in January, before all this started, I booked HSV-DFW-HND-BKK and BKK-HND-DFW-HSV on AA, through the AA website, for late August. Straight-up paid tickets, no miles involved, paid through a Chase credit card (no affiliation with AA).
The DFW-HND, HND-BKK, BKK-HND, and HND-DFW legs were all JL codeshares.
When Thailand closed their borders, JL cancelled the HND-BKK and BKK-HND flights. The DFW-HND and HND-DFW flights are still there, but Japan has closed their borders as well. AA is now showing my destination as "Bangkok, Japan" (yes, really!), but has not cancelled the trip.
As I read it, there is zero chance that Thailand or Japan will open their borders in time for the trip as planned. What are my options?
The DFW-HND, HND-BKK, BKK-HND, and HND-DFW legs were all JL codeshares.
When Thailand closed their borders, JL cancelled the HND-BKK and BKK-HND flights. The DFW-HND and HND-DFW flights are still there, but Japan has closed their borders as well. AA is now showing my destination as "Bangkok, Japan" (yes, really!), but has not cancelled the trip.
As I read it, there is zero chance that Thailand or Japan will open their borders in time for the trip as planned. What are my options?
I just got an unsolicited phone call from American Airlines. (The phone caller ID recognized the number as "AA Booking".) They were calling to ask if I was still planning on going on the trip. I said No, because the borders were closed, and I'd been planning on calling them to cancel and request a refund. She said that was good, because otherwise she'd have had to explain that the borders were closed. She went on to say that she could cancel the trip for me, and give me instructions on exactly how to request the refund.
Which we did.
I'm going to check the AA website later today to verify that it is cancelled, and do the refund request step.
AA just rose a few points in my estimation. They still have a LOOOONG way to go to catch up with JL, but this is a step in the right direction.
Aug 6, 2020, 12:45 pm
#785
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Should take 7 business days, not including the day u submit the request, for AA to process.
Hello, does anyone know how long it is taking for AA to process a refund? My flights were cancelled and I called reservations who cancelled the booking. They told me I then had to go to their web site and request a cash refund, which I did. The agent told me that the request goes into a queue for someone to validate the request before it is processed. The status of my request is still showing as 'pending review'. I appreciate there will be a backlog given the number of requests that must being submitted, but I was just interested to know how long it generally takes to have the request reviewed and processed? Thanks.
Aug 6, 2020, 10:46 pm
#786
Join Date: May 2015
Posts: 12
Hello, I had a round trip ticket for travel on April 1st, non-refundable, to LAS. Vegas started to shut down towards the end of March (shows cancelled, hotel closed down), so I cancelled my ticket as soon as AA announced the change fee waiver. The flights were not cancelled by AA so no refund for me (I tried anyway). I know that I have until the end of 2021 to travel, but do I have to travel on the same routing, or can I use the credit towards a routing to any city? Thank you.
Aug 6, 2020, 11:55 pm
#787
Join Date: Mar 2013
Location: HSV (formerly AUS)
Programs: AA MM (like it matters!) All of my flying was personal travel, and COVID-19 stopped that.
Posts: 223
Well, THAT was a pleasant surprise!
I just got an unsolicited phone call from American Airlines. (The phone caller ID recognized the number as "AA Booking".) They were calling to ask if I was still planning on going on the trip. I said No, because the borders were closed, and I'd been planning on calling them to cancel and request a refund. She said that was good, because otherwise she'd have had to explain that the borders were closed. She went on to say that she could cancel the trip for me, and give me instructions on exactly how to request the refund.
Which we did.
I'm going to check the AA website later today to verify that it is cancelled, and do the refund request step.
AA just rose a few points in my estimation. They still have a LOOOONG way to go to catch up with JL, but this is a step in the right direction.
I just got an unsolicited phone call from American Airlines. (The phone caller ID recognized the number as "AA Booking".) They were calling to ask if I was still planning on going on the trip. I said No, because the borders were closed, and I'd been planning on calling them to cancel and request a refund. She said that was good, because otherwise she'd have had to explain that the borders were closed. She went on to say that she could cancel the trip for me, and give me instructions on exactly how to request the refund.
Which we did.
I'm going to check the AA website later today to verify that it is cancelled, and do the refund request step.
AA just rose a few points in my estimation. They still have a LOOOONG way to go to catch up with JL, but this is a step in the right direction.
I checked the "prefunds" site. AA wants a $300 "cancellation fee". I telephoned. The telephone agent claimed it was because the hops from HSV-DFW and DFW-HND were still flying. I tried to explain that my destination was Bangkok, not Japan, and that BOTH Thailand AND Japan had closed their borders. No joy. I'm leaving it as a credit for now, and will call them again, then probably start the letter writing.
Aug 7, 2020, 6:52 pm
#788
Join Date: Jan 2002
Location: Charlotte NC USA
Programs: Hyatt Globalist, AA Exec Plat, Alaska 75k, IHG Diamond, Wyndham Diamond, Hilton Diamond
Posts: 863
I wonder why they are only allowing changes for travel up to Sep 30?
I booked a one was flight from MCO-SAN in F back in March for travel in Oct. I have now moved this holiday to 2021 but I can’t do anything with this flight since my travel is after Sep 30, so according it AA it’s business as usual!
I wonder if there is any chance of that date being extended?
I booked a one was flight from MCO-SAN in F back in March for travel in Oct. I have now moved this holiday to 2021 but I can’t do anything with this flight since my travel is after Sep 30, so according it AA it’s business as usual!
I wonder if there is any chance of that date being extended?
Has anyone had any success for dates beyond Sept 30?
Aug 8, 2020, 4:07 am
#789
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
If there hasn't been a schedule change then you probably wouldn't be able to get a refund. However, it would depend on the specific fare rules. If the AA tickets were originally issued before 8th April then the change needs to be at least 60 minutes whereas on or after 8th April it's a 4-hour change. Given that AA are continuing to make schedule adjustments I would probably hold off making a decision just now.
In terms of changing the origin and destination, I would say yes but would probably check first. AA's website specifically says that "You're allowed to change your origin and destination cities" but that I don't think that was originally the case when they first issued the waiver. For example, I wasn't able to use a UK - US ticket to subsequently purchase a US - UK one. I had to put it in for a refund which then went back on to my UK credit card and book a brand new ticket.
I am sure someone a little more knowledgeable will be able to comment more definitively.
In terms of changing the origin and destination, I would say yes but would probably check first. AA's website specifically says that "You're allowed to change your origin and destination cities" but that I don't think that was originally the case when they first issued the waiver. For example, I wasn't able to use a UK - US ticket to subsequently purchase a US - UK one. I had to put it in for a refund which then went back on to my UK credit card and book a brand new ticket.
I am sure someone a little more knowledgeable will be able to comment more definitively.
Aug 8, 2020, 8:56 am
#790
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
AA's standard for a refund is a cancellation or change of 4+ hours or "illegal" connection (now specified in the COC to meet DOT rules).
Entirely separate from cancelling for future credit with fee-waived.
Entirely separate from cancelling for future credit with fee-waived.
Aug 9, 2020, 12:24 pm
#791
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Anyone have experience with changing a ticket recently for a trip that had used eVIPs (expiry Jan20)? Correct to assume for this that if C is avail on the new dates, even if into 2021, then the same certs will be used, despite them having ”expired” back in Jan20?
Aug 11, 2020, 8:27 am
#792
Join Date: Oct 2018
Location: UK
Programs: BA Silver (temp demotion), *A Silver, HH Gold, IHG Diamond
Posts: 493
I have a SOF-LHR-JFK-LAX-LAS round trip (TP run) in November (booked in March; in I-class mainly). The very first leg SOF-LHR has been moved by exactly 5 hours.. The remainder of the run is all still present and correct (albeit with a 40 min connection at LAX on the way back). But on the basis that the starting leg has moved 5 hours, I can get a refund.
And if so, can I just press the "cancel trip' button and it will all work through in time? I don't want to lose a $300 cancellation fee or anything
I know my alternative would be to re-book the trip for 2021, but I'm not keen on that ...right now. I still want to do the trip but just don't want hassle if we move it with so much uncertainty still around us all (but in particular flying from the UK to the US). I have a US trip still booked in February so hoping that becomes possible.
Last edited by SavvyTravel; Aug 11, 2020 at 8:35 am
Aug 11, 2020, 8:51 am
#793
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,294
Just what I wanted to read, thanks. I want to confirm the following entire trip is refundable:
I have a SOF-LHR-JFK-LAX-LAS round trip (TP run) in November (booked in March; in I-class mainly). The very first leg SOF-LHR has been moved by exactly 5 hours.. The remainder of the run is all still present and correct (albeit with a 40 min connection at LAX on the way back). But on the basis that the starting leg has moved 5 hours, I can get a refund.
And if so, can I just press the "cancel trip' button and it will all work through in time? I don't want to lose a $300 cancellation fee or anything
I know my alternative would be to re-book the trip for 2021, but I'm not keen on that ...right now. I still want to do the trip but just don't want hassle if we move it with so much uncertainty still around us all (but in particular flying from the UK to the US). I have a US trip still booked in February so hoping that becomes possible.
I have a SOF-LHR-JFK-LAX-LAS round trip (TP run) in November (booked in March; in I-class mainly). The very first leg SOF-LHR has been moved by exactly 5 hours.. The remainder of the run is all still present and correct (albeit with a 40 min connection at LAX on the way back). But on the basis that the starting leg has moved 5 hours, I can get a refund.
And if so, can I just press the "cancel trip' button and it will all work through in time? I don't want to lose a $300 cancellation fee or anything
I know my alternative would be to re-book the trip for 2021, but I'm not keen on that ...right now. I still want to do the trip but just don't want hassle if we move it with so much uncertainty still around us all (but in particular flying from the UK to the US). I have a US trip still booked in February so hoping that becomes possible.
It was early on in the crisis but I had to call, I couldn't do it online -- the website kept threatening to take 300USD or give me a credit for later. The whole call probably lasted less than 5 minutes, and if you call in the morning Europe time then you should get through quickly. After that you get sent to the refunds website which you can do online.
Aug 11, 2020, 11:36 am
#794
Join Date: Oct 2018
Location: UK
Programs: BA Silver (temp demotion), *A Silver, HH Gold, IHG Diamond
Posts: 493
This is a popular run, I've cancelled one myself
It was early on in the crisis but I had to call, I couldn't do it online -- the website kept threatening to take 300USD or give me a credit for later. The whole call probably lasted less than 5 minutes, and if you call in the morning Europe time then you should get through quickly. After that you get sent to the refunds website which you can do online.
It was early on in the crisis but I had to call, I couldn't do it online -- the website kept threatening to take 300USD or give me a credit for later. The whole call probably lasted less than 5 minutes, and if you call in the morning Europe time then you should get through quickly. After that you get sent to the refunds website which you can do online.
Updated....20 hours later...: LHR -SOF return is now cancelled so it is clearly a refund process... now to navigate that!
Last edited by SavvyTravel; Aug 12, 2020 at 5:55 am Reason: Additional info
Aug 13, 2020, 8:41 am
#795
Join Date: Oct 2018
Location: UK
Programs: BA Silver (temp demotion), *A Silver, HH Gold, IHG Diamond
Posts: 493
And to finish this off, call made morning UK time, through in 3 minutes, very helpful operator who gave me the prefund address. But they are certainly making it hard work - calling then TWO separate refund applications.
Only oddity was the online version of my AA booking didn't show a cancellation, just a 'we can't find your details, call reservations' message. I was glad that I knew the BA flight was in fact cancelled.
Now to wait....
Only oddity was the online version of my AA booking didn't show a cancellation, just a 'we can't find your details, call reservations' message. I was glad that I knew the BA flight was in fact cancelled.
Now to wait....