Jan 29, 20, 9:33 pm
Last edit by: JDiver
This thread is about AA policies and related issues pertaining to COVID-19 aka “Wuhan 2019-nCoV” Coronavirus outbreak.
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
IATA Timatic listing of global restrictions for airbpassengers who have been in China or transited China...
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Jan 24, 20, 12:35 pm
#1
Original Poster
Join Date: Sep 2019
Posts: 19
Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Has anyone attempted to get AA to waive change fees or get refunds on non refundable tickets to/from China due to the virus outbreak there? Please share any such experiences with Reservations if you have any. Thanks.
I know AA has a travel waiver for Wuhan, but was more wondering about other parts of China.
I know AA has a travel waiver for Wuhan, but was more wondering about other parts of China.
Jan 24, 20, 12:39 pm
#2
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,950
Originally Posted by nowayout203
Has anyone attempted to get AA to waive change fees or get refunds on non refundable tickets to/from China due to the virus outbreak there? Please share any such experiences with Reservations if you have any. Thanks.
I know AA has a travel waiver for Wuhan, but was more wondering about other parts of China.
I know AA has a travel waiver for Wuhan, but was more wondering about other parts of China.
Jan 24, 20, 12:40 pm
#3
Original Poster
Join Date: Sep 2019
Posts: 19
Originally Posted by donotblink
Try customer relations, they helped me out when the Hong Kong protests were really bad, despite there not being a travel alert. They hooked me up with a change fee waiver that was more that $800 IIRC!
Jan 24, 20, 6:07 pm
#5
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,124
Jan 24, 20, 6:22 pm
#6
Join Date: Jan 2017
Programs: AA PLT
Posts: 54
Recent development? Nothing as of 7:00 am pacific time - four hours before 10:55 am Jan 24 departure from LAX to PEK. While a very dynamic and rapidly evolving situation, airlines seem to be slow to issue travel advisories.
Last edited by perigord; Jan 24, 20 at 6:23 pm Reason: Adding detail
Jan 24, 20, 7:59 pm
#7
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,006
I feel for you. I'm glad my next trip to China isn't for a few months. I wouldn't feel great about going now. All things being equal, I just don't like making other people's problems my own for no good reason. That said, if you're not headed to Wuhan, the risk seems quite low. If you contact AA, they may help. I have found them helpful in circumstances such as this one.
Jan 25, 20, 12:44 pm
#10
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,006
Originally Posted by thelark
Heading to HKG on Tuesday so keeping a close eye on this. If there’s a waiver I’ll reschedule.
I am surprised that HKG is not on the waiver list. Seems like an oversight. I know the Hong Kong gov't has declared an "emergency" and is doing many of the same thing they're doing in Beijing and Shanghai. I suspect AA will very quickly put HKG on the waiver list.
BTW, if I understand AA's policy correctly, if you're holding a ticket to China, can you simply apply the value of that ticket to any other destination in the world up to 331 days after your ticket purchase date? If so, that seems very nice and generous.
Jan 28, 20, 7:10 pm
#11
Join Date: Mar 2005
Location: SJC,SFO,OAK
Programs: WN,UA,AA,
Posts: 520
Coronavirus COVID-19 AA paid & award China HKG-PEK-PVG cancel / change / questions
In early January(before Jan 10), I booked from AA.com all with miles, a trip from SFO to HGH(to Hangzhou via Kathay Pacific & Dragon Air for 37500 miles) on Feb 9,2020 layover in HongKong
and the return is on Feb 22, 2020 from PVG to SJC (layover in LAX, all on AA, for 22000 miles), Those are two separated bookings.
Now, AA.com says it could waive change fees for travel now through Feb 29, 2020
My questions, if cancel all trips, is it possible for me to get the fee waived? I am not a Executive Platinum member.
I appreciate anyone can give an insight info before I can make a decision.
and the return is on Feb 22, 2020 from PVG to SJC (layover in LAX, all on AA, for 22000 miles), Those are two separated bookings.
Now, AA.com says it could waive change fees for travel now through Feb 29, 2020
My questions, if cancel all trips, is it possible for me to get the fee waived? I am not a Executive Platinum member.
I appreciate anyone can give an insight info before I can make a decision.
Last edited by zzyzx; Jan 28, 20 at 7:25 pm Reason: included miles redeemed at the booking
Jan 28, 20, 7:17 pm
#12
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,268
AA posts its waivers covering changes, delays and cancellations on its website. The warnings for Hong Kong and China appear to change at least once daily.
If you want to cancel for a refund, I would call AA and ask that it waive the redeposit fee under the circumstances. If it won't, just sit tight. The waiver for the rest of China may well change to a cancel for full refund anytime and you are not traveling until the 9th.
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
If you want to cancel for a refund, I would call AA and ask that it waive the redeposit fee under the circumstances. If it won't, just sit tight. The waiver for the rest of China may well change to a cancel for full refund anytime and you are not traveling until the 9th.
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
Jan 28, 20, 8:07 pm
#13
Moderator: American AAdvantage, Mexico, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,952
Originally Posted by zzyzx
In early January(before Jan 10), I booked from AA.com all with miles, a trip from SFO to HGH(to Hangzhou via Kathay Pacific & Dragon Air for 37500 miles) on Feb 9,2020 layover in HongKong
and the return is on Feb 22, 2020 from PVG to SJC (layover in LAX, all on AA, for 22000 miles), Those are two separated bookings.
Now, AA.com says it could waive change fees for travel now through Feb 29, 2020
My questions, if cancel all trips, is it possible for me to get the fee waived? I am not a Executive Platinum member.
I appreciate anyone can give an insight info before I can make a decision.
and the return is on Feb 22, 2020 from PVG to SJC (layover in LAX, all on AA, for 22000 miles), Those are two separated bookings.
Now, AA.com says it could waive change fees for travel now through Feb 29, 2020
My questions, if cancel all trips, is it possible for me to get the fee waived? I am not a Executive Platinum member.
I appreciate anyone can give an insight info before I can make a decision.
Given the circumstances and the lack of specificity about awards on the AA Travel Alerts policy, I’d recommend calling and asking for a miles redeposit fee waiver, stating that your trip would be a trip in vain with moving the flight out to a future date, as long as cancellation is what you want. (Those are phrases they’re used to.)
