Sep 6, 2017, 1:54 pm
Last edit by: Prospero
American Airlines Travel Notices and Policy, Resources etc.
What do the technical terms noted in the thread's title mean?
OSO = Off Schedule Operations,
System IROPS or IRROPS = Irregular Operations such as flight delays and/or cancellations
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines – 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 "800-THE-EGGS"
(Only if you are affected, please! Only staffed during OSO events.
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)[/quote]
Link to 2017 Guide to compensation thread.
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. I’m stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
Q. Gd received my upgrade prior to OSO, now I’ll have to change flights.
If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 “stickers” AA will not likely preserve your confirmed upgrade.
Related issues
NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.
Posts from 2019 can be seen in the ARCHIVE thread here.
Posts from 2018 can be seen in the ARCHIVE thread here.
Posts from 2017 can be seen in the ARCHIVE thread, here.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
What do the technical terms noted in the thread's title mean?
OSO = Off Schedule Operations,
System IROPS or IRROPS = Irregular Operations such as flight delays and/or cancellations
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines – 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 "800-THE-EGGS"
(Only if you are affected, please! Only staffed during OSO events.
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)[/quote]
Link to 2017 Guide to compensation thread.
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Code:
Call us (Within the U.S.) Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin 800-492-8095 7 a.m. – 12 midnight, Daily Portuguese 866-824-8717 6 a.m. – 7 p.m., Daily Hearing & speech impaired 800-543-1586 24 hours, Daily
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. I’m stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
Q. Gd received my upgrade prior to OSO, now I’ll have to change flights.
If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 “stickers” AA will not likely preserve your confirmed upgrade.
Related issues
NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.
Posts from 2019 can be seen in the ARCHIVE thread here.
Posts from 2018 can be seen in the ARCHIVE thread here.
Posts from 2017 can be seen in the ARCHIVE thread, here.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Jun 10, 2022, 7:51 am
#181
Join Date: Mar 2016
Programs: AA-EXP
Posts: 632
What is the general consensus on IROPS happening, missing your flight, and instead of taking the new confirmed option (say next day), you find a way to your final destination. Would AA refund that portion of the segment missed, or could you ask for ORC and receive the miles as if you flew?
Jun 10, 2022, 8:11 am
#182
Join Date: Jan 2017
Location: NYC
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,092
Did they give you the flight credit for the missed segment to use towards future travel? The CS stated I had unused portion for future use, but do not see it anywhere in my trip credit/travel portal.
Jun 10, 2022, 2:45 pm
#183
Join Date: Apr 2001
Location: Indianapolis, IN USA
Posts: 2,066
Friday 06/10/2022: 815p - 950p IND - CLT AA 2462. Notified ~300p now: 1017p - 1152p. Miss connection.
Was impressed that the rebooking system allowed me to confirm an auto rebooked choice that kept me on the flight this evening and then rebooked to the first flight out of CLT Saturday 06/11/2022. Otherwise wouldn't have gotten me to destination if originated out of IND on Saturday 06/11/2022 until ~>500p.
Sleeping in the rocking chairs tonight at CLT!
Was impressed that the rebooking system allowed me to confirm an auto rebooked choice that kept me on the flight this evening and then rebooked to the first flight out of CLT Saturday 06/11/2022. Otherwise wouldn't have gotten me to destination if originated out of IND on Saturday 06/11/2022 until ~>500p.
Sleeping in the rocking chairs tonight at CLT!
Jun 10, 2022, 3:41 pm
#184
Join Date: Mar 2016
Programs: AA-EXP
Posts: 632
Yes the last time this happened (cancelled first segment,and travelled on my own dime to connection airport) I received a very small credit.
Jun 10, 2022, 3:46 pm
#185
Join Date: Mar 2016
Programs: AA-EXP
Posts: 632
Friday 06/10/2022: 815p - 950p IND - CLT AA 2462. Notified ~300p now: 1017p - 1152p. Miss connection.
Was impressed that the rebooking system allowed me to confirm an auto rebooked choice that kept me on the flight this evening and then rebooked to the first flight out of CLT Saturday 06/11/2022. Otherwise wouldn't have gotten me to destination if originated out of IND on Saturday 06/11/2022 until ~>500p.
Sleeping in the rocking chairs tonight at CLT!
Was impressed that the rebooking system allowed me to confirm an auto rebooked choice that kept me on the flight this evening and then rebooked to the first flight out of CLT Saturday 06/11/2022. Otherwise wouldn't have gotten me to destination if originated out of IND on Saturday 06/11/2022 until ~>500p.
Sleeping in the rocking chairs tonight at CLT!
Jun 12, 2022, 9:19 am
#186
Join Date: Jul 2017
Programs: ba
Posts: 11
AA87 12th June postponed to 13th
Does anyone know what happened to AA87 today? Reasoning given as delayed inbound, but tracking yesterday evening showed the inbound flight to be from PHL and that one landed early this morning.
261 or not? that is the question.
261 or not? that is the question.
Jun 12, 2022, 9:21 am
#187
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 822
LHR 1215P
ORD IAB 305P
3LHR/ETD0800 LAC-LATE ARRV A/C DUE TO PRIOR CREW RELATED DELAYS-E *2228
7LHR/AUTO REACCOM DLY FLT COMPLETED *2319*CRCYMG
5LHR/FLT 0087 STUB ORIG PLN DEP LHR ETD 0800 -- LHR .RMKS DUE TO DLYD FLGHTS FTWDP CASANOVA *0817
2ORD/PRE1050 *2228
Looks like they may have used your original inbound as swap for another flight and delayed yours.
Jun 12, 2022, 11:40 am
#188
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 9,055
JFK weather looks like its going to be fun this evening.
My SFO-JFK is currently delayed 2 hours and likely more.
M
My SFO-JFK is currently delayed 2 hours and likely more.
M
Jun 19, 2022, 1:23 pm
#189
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,741
FAR-DFW-MCI Thursday. 1st flight delayed, 2nd flight disappeared, 3 flight cancelled due to pilot timeout, 4th flight 9pm the next day, 5th flight standby 9am, 6th flight 10am.
The lounge access provided via the Citi Executive credit card proved to be of extreme value. The lines at the customer service desk were hundreds of people and three representatives. The lines at the lounge customer service desk were tens of people and three representatives. As a rule the lounge agents are the more competent agents. 4 lounge agent at DFW were visited over the course of the two days. Zero options existed online. The DFW-MCI segment disappeared and the lounge agent booked me on a separate ticket.
I am curious if AA deposits bonus miles into the account at some point in light of the issues. Nothing to complain about so to speak. The $12 food voucher doesn't go very far. The Comfort Suites DFW isn't a nice motel. Despite the issues the situation didn't leave me particularly traumatized...
The lounge access provided via the Citi Executive credit card proved to be of extreme value. The lines at the customer service desk were hundreds of people and three representatives. The lines at the lounge customer service desk were tens of people and three representatives. As a rule the lounge agents are the more competent agents. 4 lounge agent at DFW were visited over the course of the two days. Zero options existed online. The DFW-MCI segment disappeared and the lounge agent booked me on a separate ticket.
I am curious if AA deposits bonus miles into the account at some point in light of the issues. Nothing to complain about so to speak. The $12 food voucher doesn't go very far. The Comfort Suites DFW isn't a nice motel. Despite the issues the situation didn't leave me particularly traumatized...
Last edited by view-with-a-room; Jun 19, 2022 at 1:28 pm
Jun 26, 2022, 6:31 am
#191
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,670
American Airlines 1773 from CLT-TPA originally scheduled at 10:21PM on 6/23, which then got delayed a few times, finally cancelled right when I got to the gate at about 9:30pm. (FlightAware shows the cancellation date as 6/24). There was no information on the displays other than "CANCELLED. Use the app or website to rebook," no gate agents anywhere around, and a 4 hour callback queue to reach somebody from customer service. The app was showing flights, but every time I tried to grab one, it showed UNAVAILABLE. Some internal mechanism then rebooked me the following day at 5PM to Sarasota, so I was then not able to even select new flights even if they were available. After standing in line for an hour, I booked my own room and left the airport. I got a callback from AA at about 2AM, and they successfully rebooked me in the morning on a flight that showed no availability online (either through app or full website).
Is the best way to submit a complaint through the website? The Holiday Inn Express Charlotte Airport was $272 after taxes (I would call this price gouging, as the same room next Thursday is $126), which I paid out of pocket. In addition to requesting refunds for out-of-pocket expenses, does AA generally offer compensation for the inconvenience? (I ultimately arrived 11 hours late, missed a morning of work, etc).
Also, is there a way to tell WHY a flight cancelled?
Is the best way to submit a complaint through the website? The Holiday Inn Express Charlotte Airport was $272 after taxes (I would call this price gouging, as the same room next Thursday is $126), which I paid out of pocket. In addition to requesting refunds for out-of-pocket expenses, does AA generally offer compensation for the inconvenience? (I ultimately arrived 11 hours late, missed a morning of work, etc).
Also, is there a way to tell WHY a flight cancelled?
Jul 13, 2022, 5:28 pm
#192
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,422
So there’s a weather waiver for the Northeast.
https://www.aa.com/i18n/travel-info/....jsp#northeast
It’s not clear to me whether fare difference is waived, it looks like it might not be, and the AA app is trying to charge me to change a flight tomorrow to an earlier departure. WHAT IS THE POINT OF THE WAIVER??? There are no change fees anyway. Is this really only for BE fares???
https://www.aa.com/i18n/travel-info/....jsp#northeast
It’s not clear to me whether fare difference is waived, it looks like it might not be, and the AA app is trying to charge me to change a flight tomorrow to an earlier departure. WHAT IS THE POINT OF THE WAIVER??? There are no change fees anyway. Is this really only for BE fares???
Jul 14, 2022, 11:33 pm
#193
Join Date: Jan 2017
Location: NYC
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,092
Missed my connection (last of the night) in ORD, after ATC + a 1.5 hour maintenance issue. Was protected on the next morning flight, but was able to get the AC agent to rebook me on a UA flight.
Jul 15, 2022, 10:12 pm
#194
Join Date: Apr 2001
Location: Greer,SC,USA
Posts: 884
Okay, semi-complex question. My outbound reservation is ZZZ-DFW-LHR(stop for just over a month)-JNB all on AA flight numbers. The fare construction is as a ZZZ-JNB fare. I'm scheduled through DFW on this Sunday night to LHR. Given the existing waiver covering travel to/from/through LHR, am I eligible to change ZZZ-DFW-LHR-JNB to, say ZZZ-DFW-LHR(month+ stop)/(Other European City)-LHR-JNB? Note that the LHR-JNB leg still falls within the time period that the powers that be at LHR have asked airlines to cut pax numbers down.
Jul 19, 2022, 6:39 pm
#195
Join Date: Jan 2017
Location: NYC
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,092
Do I win anything for 2 last flight misconnections, 1 significant delay pushing me to arrive post midnight, all in the span of 5 days due to MX? AA's service recovery is just terrible and seriously needs an overhaul after how disastrous its been for airlines this summer.