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IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

Old Sep 6, 17, 2:54 pm
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Last edit by: SPN Lifer
American Airlines Travel Notices and Policy, Resources etc.
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources; see links below to critical IROP resources.
NOTE: Though many in the forum use "IRROPS", e.g. UA, the correct AA term is "IROP" or IROPS.

"When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com)

Link Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines 001 and 037 tickets"

As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.

NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018

Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)

AA Travel alerts

Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Relaxed change fee policies

How to change your trip (also see "Dynamic Reaccom" above and post #2)

When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)

If a travel alert affects you, you may be able to change your trip online if:
  • You booked on aa.com or with American Airlines Reservations
  • Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
  • Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.


Look up your trip and see if you have the change trip button to change it online.

Look up your trip

OSO Resources and Tools, Links

Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)

Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)

AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 (THE EGGS) For those flying AA currently.

Originally Posted by guv1976 View Post
The most-recently reported OSO number is:

800-THE-EGGS

(That's my mnemonic for remembering it, but that is the number to call when your AA flights get "scrambled.")
(Updated June 2019 thanks to guv1976 and verified by Uzzar)

(Only if you are affected, please! Only staffed during OSO events.)
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)

Link to Federal Aviation Administration OIS national airspace system status & delays

Link to FAA Air Traffic Control Command Center Advisories page

Link to AA cancelled flights on FlightAware

Link to "Misery Map" USA from FlightAware - see where it's miserable now

Link to North American airport weather delays (FlightStats)

Link to U S airport delays (FlightAware)

Link to cancelled flights (today, to two days out - FlightAware)

Link to FlightAware "Misery Map")

Link to USA Weather Service website

Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.

Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)

Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.

Link to FT Original Routing Credit thread

Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to 2017 Guide to compensation thread.

For FlyerTalk Glossary, select "Help" menu at top of page, select "Glossary"

Link to FAA list of aviation terms and abbreviations

Link to Wikipedia list of aviation and aerospace Terms and abbreviations

Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.

Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.

NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)

Other ways of contacting AA reservations:

Look up your trip and see if you have the change trip button to change it online.

Look up your trip

Link to listing of USA other language than English lines.

Code:
Call us
 Within the U.S.
 
 Language Phone Hours (CT)
 English 800-433-7300 24 hours, Daily
 Spanish 800-633-3711 24 hours, Daily
 Japanese 800-237-0027 6 a.m.  12 midnight, Daily
 Mandarin 800-492-8095 7 a.m.  12 midnight, Daily
 Portuguese 866-824-8717 6 a.m.  7 p.m., Daily
 Hearing & 800-543-1586 24 hours, Daily
 speech impaired
Link to worldwide reservations phone numbers.

From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.

FAQ

Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?

Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.

Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)

AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.

Q. When is AA obligated to pay for Hotel in OSO / IROPS?

See this thread with that title.

Q. Im stuck in xxx for the night! Where do I go now?

Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.

Q. Gd received my upgrade prior to OSO, now Ill have to change flights.

A. If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 stickers AA will not likely preserve your confirmed upgrade.

Related issues

NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.

Posts from 2019 can be seen in the ARCHIVE thread here.

Posts from 2018 can be seen in the ARCHIVE thread here.

Posts from 2017 can be seen in the ARCHIVE thread, here
.

Older posts from 2016 and prior can be seen in the ARCHIVE thread, here


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IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

Old Jun 10, 22, 8:51 am
  #181  
 
Join Date: Mar 2016
Programs: AA-EXP
Posts: 545
Originally Posted by safari ari View Post
What is the general consensus on IROPS happening, missing your flight, and instead of taking the new confirmed option (say next day), you find a way to your final destination. Would AA refund that portion of the segment missed, or could you ask for ORC and receive the miles as if you flew?
I have tried to get ORC several times and have been denied in this situation. If you don't take the AA "solution" to the problem (which is often the next day, or worse) then you give up ORC.
Uzzar is offline  
Old Jun 10, 22, 9:11 am
  #182  
 
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 1,860
Originally Posted by Uzzar View Post
I have tried to get ORC several times and have been denied in this situation. If you don't take the AA "solution" to the problem (which is often the next day, or worse) then you give up ORC.
Did they give you the flight credit for the missed segment to use towards future travel? The CS stated I had unused portion for future use, but do not see it anywhere in my trip credit/travel portal.
safari ari is offline  
Old Jun 10, 22, 3:45 pm
  #183  
 
Join Date: Apr 2001
Location: Indianapolis, IN USA
Posts: 2,042
Friday 06/10/2022: 815p - 950p IND - CLT AA 2462. Notified ~300p now: 1017p - 1152p. Miss connection.

Was impressed that the rebooking system allowed me to confirm an auto rebooked choice that kept me on the flight this evening and then rebooked to the first flight out of CLT Saturday 06/11/2022. Otherwise wouldn't have gotten me to destination if originated out of IND on Saturday 06/11/2022 until ~>500p.

Sleeping in the rocking chairs tonight at CLT!
bowdenj is offline  
Old Jun 10, 22, 4:41 pm
  #184  
 
Join Date: Mar 2016
Programs: AA-EXP
Posts: 545
Originally Posted by safari ari View Post
Did they give you the flight credit for the missed segment to use towards future travel? The CS stated I had unused portion for future use, but do not see it anywhere in my trip credit/travel portal.
Yes the last time this happened (cancelled first segment,and travelled on my own dime to connection airport) I received a very small credit.
Uzzar is offline  
Old Jun 10, 22, 4:46 pm
  #185  
 
Join Date: Mar 2016
Programs: AA-EXP
Posts: 545
Originally Posted by bowdenj View Post
Friday 06/10/2022: 815p - 950p IND - CLT AA 2462. Notified ~300p now: 1017p - 1152p. Miss connection.

Was impressed that the rebooking system allowed me to confirm an auto rebooked choice that kept me on the flight this evening and then rebooked to the first flight out of CLT Saturday 06/11/2022. Otherwise wouldn't have gotten me to destination if originated out of IND on Saturday 06/11/2022 until ~>500p.

Sleeping in the rocking chairs tonight at CLT!
Is this due to weather in Indy? Weather is fine in CLT, you should get a hotel voucher if not weather related...then again they find some crazy reasons to claim weather.
Uzzar is offline  
Old Jun 12, 22, 10:19 am
  #186  
 
Join Date: Jul 2017
Programs: ba
Posts: 10
AA87 12th June postponed to 13th

Does anyone know what happened to AA87 today? Reasoning given as delayed inbound, but tracking yesterday evening showed the inbound flight to be from PHL and that one landed early this morning.
261 or not? that is the question.
two_roads is offline  
Old Jun 12, 22, 10:21 am
  #187  
 
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 488
Originally Posted by two_roads View Post
Does anyone know what happened to AA87 today? Reasoning given as delayed inbound, but tracking yesterday evening showed the inbound flight to be from PHL and that one landed early this morning.
261 or not? that is the question.
Here's what Expert Flyer says:

LHR 1215P
ORD IAB 305P
3LHR/ETD0800 LAC-LATE ARRV A/C DUE TO PRIOR CREW RELATED DELAYS-E *2228
7LHR/AUTO REACCOM DLY FLT COMPLETED *2319*CRCYMG
5LHR/FLT 0087 STUB ORIG PLN DEP LHR ETD 0800 -- LHR .RMKS DUE TO DLYD FLGHTS FTWDP CASANOVA *0817
2ORD/PRE1050 *2228


Looks like they may have used your original inbound as swap for another flight and delayed yours.
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Drwaz99 is offline  
Old Jun 12, 22, 12:40 pm
  #188  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,318
JFK weather looks like its going to be fun this evening.

My SFO-JFK is currently delayed 2 hours and likely more.

M
msm2000uk is offline  
Old Jun 19, 22, 2:23 pm
  #189  
 
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,405
FAR-DFW-MCI Thursday. 1st flight delayed, 2nd flight disappeared, 3 flight cancelled due to pilot timeout, 4th flight 9pm the next day, 5th flight standby 9am, 6th flight 10am.

The lounge access provided via the Citi Executive credit card proved to be of extreme value. The lines at the customer service desk were hundreds of people and three representatives. The lines at the lounge customer service desk were tens of people and three representatives. As a rule the lounge agents are the more competent agents. 4 lounge agent at DFW were visited over the course of the two days. Zero options existed online. The DFW-MCI segment disappeared and the lounge agent booked me on a separate ticket.

I am curious if AA deposits bonus miles into the account at some point in light of the issues. Nothing to complain about so to speak. The $12 food voucher doesn't go very far. The Comfort Suites DFW isn't a nice motel. Despite the issues the situation didn't leave me particularly traumatized...
bbriscoe34 likes this.

Last edited by view-with-a-room; Jun 19, 22 at 2:28 pm
view-with-a-room is offline  
Old Jun 21, 22, 2:53 am
  #190  
 
Join Date: Dec 2003
Location: NYC
Posts: 6,037
Does anyone know what's happening with AA 107 (LHR-JFK)? Scheduled at 5:00pm. Monday's flight took off 7:00am Tuesday, and Tuesday's flight anticipates the same delay.
richarddd is offline  
Old Jun 26, 22, 7:31 am
  #191  
 
Join Date: Sep 2009
Programs: AA Executive Platinum, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 401
American Airlines 1773 from CLT-TPA originally scheduled at 10:21PM on 6/23, which then got delayed a few times, finally cancelled right when I got to the gate at about 9:30pm. (FlightAware shows the cancellation date as 6/24). There was no information on the displays other than "CANCELLED. Use the app or website to rebook," no gate agents anywhere around, and a 4 hour callback queue to reach somebody from customer service. The app was showing flights, but every time I tried to grab one, it showed UNAVAILABLE. Some internal mechanism then rebooked me the following day at 5PM to Sarasota, so I was then not able to even select new flights even if they were available. After standing in line for an hour, I booked my own room and left the airport. I got a callback from AA at about 2AM, and they successfully rebooked me in the morning on a flight that showed no availability online (either through app or full website).

Is the best way to submit a complaint through the website? The Holiday Inn Express Charlotte Airport was $272 after taxes (I would call this price gouging, as the same room next Thursday is $126), which I paid out of pocket. In addition to requesting refunds for out-of-pocket expenses, does AA generally offer compensation for the inconvenience? (I ultimately arrived 11 hours late, missed a morning of work, etc).

Also, is there a way to tell WHY a flight cancelled?
WannaTheater is offline  
Old Jul 13, 22, 6:28 pm
  #192  
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Join Date: Apr 2001
Location: NYC
Posts: 25,894
So there’s a weather waiver for the Northeast.
https://www.aa.com/i18n/travel-info/....jsp#northeast
It’s not clear to me whether fare difference is waived, it looks like it might not be, and the AA app is trying to charge me to change a flight tomorrow to an earlier departure. WHAT IS THE POINT OF THE WAIVER??? There are no change fees anyway. Is this really only for BE fares???
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Old Jul 15, 22, 12:33 am
  #193  
 
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 1,860
Missed my connection (last of the night) in ORD, after ATC + a 1.5 hour maintenance issue. Was protected on the next morning flight, but was able to get the AC agent to rebook me on a UA flight.
safari ari is offline  
Old Jul 15, 22, 11:12 pm
  #194  
 
Join Date: Apr 2001
Location: Greer,SC,USA
Posts: 883
Okay, semi-complex question. My outbound reservation is ZZZ-DFW-LHR(stop for just over a month)-JNB all on AA flight numbers. The fare construction is as a ZZZ-JNB fare. I'm scheduled through DFW on this Sunday night to LHR. Given the existing waiver covering travel to/from/through LHR, am I eligible to change ZZZ-DFW-LHR-JNB to, say ZZZ-DFW-LHR(month+ stop)/(Other European City)-LHR-JNB? Note that the LHR-JNB leg still falls within the time period that the powers that be at LHR have asked airlines to cut pax numbers down.
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Old Jul 19, 22, 7:39 pm
  #195  
 
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 1,860
Do I win anything for 2 last flight misconnections, 1 significant delay pushing me to arrive post midnight, all in the span of 5 days due to MX? AA's service recovery is just terrible and seriously needs an overhaul after how disastrous its been for airlines this summer.
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