Feb 3, 2019, 4:03 pm
Last edit by: JDiver
American Airlines Travel Notices and Policy, Resources etc.
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources; see links below to critical IROPS resources.
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
"When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com)
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines – 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
Look up your trip
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We need verification this number is still in service)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
For FlyerTalk Glossary, select "Help" menu at top of page, select "Glossary"
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Look up your trip and see if you have the ‘change trip’ button to change it online.
Look up your trip
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin 800-492-8095 7 a.m. – 12 midnight, Daily Portuguese 866-824-8717 6 a.m. – 7 p.m., Daily Hearing & 800-543-1586 24 hours, Daily speech impaired
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. I’m stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
ARCHIVE: 2016 Flight [xx] Cancellation / Delay / Diversion etc. (consolidated)[/B].
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
ARCHIVE: 2016 Flight [xx] Cancellation / Delay / Diversion etc. (consolidated)[/B].
ARCHIVE: 2018 IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Jan 16, 2018, 11:10 pm
#1
Original Poster
Join Date: Nov 2000
Posts: 1,152
ARCHIVE: 2018 IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Everything is icy around but AA won't budge on the phone for a change on a basic econ. fare to later in the PM . Any chance this will update overnight? https://www.aa.com/i18n/travel-info/travel-alerts.jsp
Better luck on twitter etc? Most other carriers are allowing changes...
If not can we try our luck calling in just before using "flat tire" rule The Flat Tire Rule | The Tarmac
Winter weather - Texas
Information current as of January 16, 2018
If you’re traveling to/through/from:
Better luck on twitter etc? Most other carriers are allowing changes...
If not can we try our luck calling in just before using "flat tire" rule The Flat Tire Rule | The Tarmac
Winter weather - Texas
Information current as of January 16, 2018
If you’re traveling to/through/from:
- Austin, Texas (AUS)
- Dallas / Fort Worth, Texas (DFW)
- Houston George Bush Intercontental, Houston, Texas (IAH)
- Houston Hobby, Houston, Texas (HOU)
- San Antonio, Texas (SAT)
- Are traveling on an American Airlines flight
- Bought your ticket by January 15, 2018
- Are scheduled to travel January 16, 2018
- Can travel January 15 - 20, 2018
The current thread may be read here.
Moderator
Moderator
Last edited by JDiver; Feb 3, 2019 at 3:59 pm Reason: Format - add moderator note
Jan 16, 2018, 11:59 pm
#2
Join Date: Sep 2014
Posts: 361
You're flying on a basic economy (B) fare, which is extraordinary restrictive anyway. NO changes. You will not be able to make a change unless the waiver is updated to include tomorrow. At the moment, it doesn't. And if it does change, you will need B inventory to be available on the flight you wish to change to.
Jan 17, 2018, 12:47 am
#3
Join Date: Apr 2008
Location: TX
Programs: AA: EXP MR: Ti
Posts: 495
You're going to be out of luck. The waivers for all airports in Texas expired on the 16th and will likely not get renewed. Further, as you are on a basic economy ticket, you're going to be out of luck if you try for a 'flat tire' exception. Outside of waivers, the rule on basic economy tickets is very simple: no changes at all. If you miss the flight, you are invited to purchase yourself a new ticket at whatever the current rate is for a later one. Find a way to get to the airport on time or be ready to swipe the credit card.
Jan 17, 2018, 11:30 am
#4
Join Date: Mar 2008
Posts: 1,535
Not sure if this is the correct thread or not, but here goes:
Still stuck on the tarmac after 2 hours. I had a confirmed sticker upgrade to first from DFW to GJT. But with the delay I've missed all connecting flights except the last one now, which leaves 3 hours later but goes through PHX. So am I out my $80 and upgrade now? There's like 1 seat left in first from DFW to PHX, but the aa app won't let me rebook and aa thinks we left at 12:15 and we didn't even push push back until like 1:00.
Can't call on the plane, so am limited to Twitter or email.
Still stuck on the tarmac after 2 hours. I had a confirmed sticker upgrade to first from DFW to GJT. But with the delay I've missed all connecting flights except the last one now, which leaves 3 hours later but goes through PHX. So am I out my $80 and upgrade now? There's like 1 seat left in first from DFW to PHX, but the aa app won't let me rebook and aa thinks we left at 12:15 and we didn't even push push back until like 1:00.
Can't call on the plane, so am limited to Twitter or email.
Jan 18, 2018, 8:05 am
#5
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
Not sure if this is the correct thread or not, but here goes:
Still stuck on the tarmac after 2 hours. I had a confirmed sticker upgrade to first from DFW to GJT. But with the delay I've missed all connecting flights except the last one now, which leaves 3 hours later but goes through PHX. So am I out my $80 and upgrade now? There's like 1 seat left in first from DFW to PHX, but the aa app won't let me rebook and aa thinks we left at 12:15 and we didn't even push push back until like 1:00.
Can't call on the plane, so am limited to Twitter or email.
Still stuck on the tarmac after 2 hours. I had a confirmed sticker upgrade to first from DFW to GJT. But with the delay I've missed all connecting flights except the last one now, which leaves 3 hours later but goes through PHX. So am I out my $80 and upgrade now? There's like 1 seat left in first from DFW to PHX, but the aa app won't let me rebook and aa thinks we left at 12:15 and we didn't even push push back until like 1:00.
Can't call on the plane, so am limited to Twitter or email.
Jan 19, 2018, 3:58 pm
#6
Join Date: Mar 2008
Posts: 1,535
How did this work out? If you didn't make the original flight, then the upgrades shouldn't be deducted - but if you paid for the upgrades, that's not refundable, but you'll have them in your account for a future flight. Also, why couldn't you call? When I have had an extended tarmac delay on AA - parked and engines off - the crew usually advises that phone use is permitted.
I had the confirmed upgrade, then bought the upgrade stickers, so they did get deducted. Since I missed all other connections (except for the last one from DFW to PHX) I lost the upgrade and essentially the $80 (they re-deposit the stickers but my status expires in 15 days so I essentially flushed $80 down the toilet).
The CLT flight crew was horrible, IMO.
We didn't see them until 2 hours after being on the tarmac when they finally handed out water and a biscoff. Then they disappeared in the back again (reading the whole time). My favorite was the next hour on the tarmac without AC (they shut the engines down or whatever during de-icing). Nobody ever announced we could use our cell phones (they told us initially the whole, blah blah, tray tables upright, everything in airplane mode, blah blah blah). Saw the flight crew once more for the regular drink/pretzel service and that was it for the next couple hours.
My next disaster was in DFW where they delayed the flight by over an hour because of construction at PHX (apparently AA has known about this for a month but doesn't do anything about it for scheduling). We were told in no uncertain terms (those of us traveling to Yuma or Grand Junction) that AA would not:
a) interline us to another airline (not that it mattered because all other flights were gone for the day)
b) pay for a hotel if we chose to overnight at DFW
c) pay for a hotel/meals if we overnighted in PHX due to the missed connection there
Why? Because it wasn't their fault.
We did eventually make it into Grand Junction at 10:50 or thereabouts (should've been there at 4: p.m.)
I guess I learned my lesson. Don't bother buying sticker upgrades, unless you have spare cash to flush down the toilet.
Scares me what'll happen with my award ticket in First Class to OGG in 2 week if anything goes awry.
I'll have to fight with them for the refund on my MCE seats as well because when they rebooked me on DFW to PHX they put me in regular economy.
Same for GJT.
Jan 24, 2018, 10:47 am
#7
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
For some good news, AA and DL have restored their interline agreement. See https://www.flyertalk.com/forum/amer...an-2018-a.html
Feb 12, 2018, 12:11 am
#8
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
I booked SNA-PHX-MCO in economy. PHX-MCO complimentary upgrade cleared a few days prior to departure. SNA-PHX did not clear.
Woke up on day of flight to an AA app push notification offering Dynamic Reaccom due to a delayed SNA-PHX. AA's app offered instead SNA-DFW-MCO, both legs in domestic F. That worked out really nicely!
Woke up on day of flight to an AA app push notification offering Dynamic Reaccom due to a delayed SNA-PHX. AA's app offered instead SNA-DFW-MCO, both legs in domestic F. That worked out really nicely!
Feb 16, 2018, 7:25 am
#9
Join Date: Feb 2013
Location: East Coast
Posts: 86
Hello. I am in Philadelphia airport. American flight 4842 to Memphis on Friday February 16 is delayed. Original aircraft is broke and have a tail and gate swap. At the new gate now waiting for the spare aircraft coming from the hanger. The original schedule departure time was 08:35. The times have been changed so far 3 times, 09:05, 09:20, 09:30. It will change again because the spare aircraft is still not here. At what point would you write to customer service to complain and get some miles? Plus 2 hours, 3 hours, or more delayed? Also how long does it usually take to cancel a flight if they do decide to cancel? Thanks for any advice.
Jul 4, 2018, 6:17 am
#10
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,692
DEN-CLT-MHT today destroyed by first leg DEN-CLT delayed three hours due to "crew rest." Apparently AA has zero backup crew in DEN. Now DEN-CLT-BOS, with $80 additional for rental car out of BOS. I believe I am destined never to fly into MHT.
Jul 4, 2018, 1:53 pm
#11
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
Would you expect them to?
Should they have backup crew in MHT as well?
Going to go out on a limb and suggest that the odds of AA having backup crew available to avoid a 3 hour delay at an outstation are about as likely as DL & UA do in PHX, CLT, DFW...
Should they have backup crew in MHT as well?
Going to go out on a limb and suggest that the odds of AA having backup crew available to avoid a 3 hour delay at an outstation are about as likely as DL & UA do in PHX, CLT, DFW...
Jul 5, 2018, 4:39 am
#12
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,692
So I may have to go back to UA <shudder>.
Jul 7, 2018, 2:47 am
#13
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Remember that airlines operate with crew bases, and American simply does not have a crew base at DEN. In addition, American may be #4 at DEN, but still only has 5.5% of the market share.
Jul 7, 2018, 6:36 pm
#15
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Does AA allow canceling for a voucher/eVoucher without penalty if it's a schedule change? In my case, the schedule change is ~7 hours.
Last edited by diburning; Jul 9, 2018 at 5:49 pm