Sep 6, 17, 2:54 pm
Last edit by: Prospero
American Airlines Travel Notices and Policy, Resources etc.
What do the technical terms noted in the thread's title mean?
OSO = Off Schedule Operations,
System IROPS or IRROPS = Irregular Operations such as flight delays and/or cancellations
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 "800-THE-EGGS"
(Only if you are affected, please! Only staffed during OSO events.
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)[/quote]
Link to 2017 Guide to compensation thread.
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. Im stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
Q. Gd received my upgrade prior to OSO, now Ill have to change flights.
If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 stickers AA will not likely preserve your confirmed upgrade.
Related issues
NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.
Posts from 2019 can be seen in the ARCHIVE thread here.
Posts from 2018 can be seen in the ARCHIVE thread here.
Posts from 2017 can be seen in the ARCHIVE thread, here.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
What do the technical terms noted in the thread's title mean?
OSO = Off Schedule Operations,
System IROPS or IRROPS = Irregular Operations such as flight delays and/or cancellations
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 "800-THE-EGGS"
(Only if you are affected, please! Only staffed during OSO events.
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)[/quote]
Link to 2017 Guide to compensation thread.
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Code:
Call us (Within the U.S.) Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. 12 midnight, Daily Mandarin 800-492-8095 7 a.m. 12 midnight, Daily Portuguese 866-824-8717 6 a.m. 7 p.m., Daily Hearing & speech impaired 800-543-1586 24 hours, Daily
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. Im stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
Q. Gd received my upgrade prior to OSO, now Ill have to change flights.
If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 stickers AA will not likely preserve your confirmed upgrade.
Related issues
NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.
Posts from 2019 can be seen in the ARCHIVE thread here.
Posts from 2018 can be seen in the ARCHIVE thread here.
Posts from 2017 can be seen in the ARCHIVE thread, here.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Jul 21, 22, 1:10 am
#196
Join Date: Sep 2012
Location: Nottingham
Programs: BA Gold, Delta Platinum
Posts: 908
Cancelled Flight
Email from AA @ 05:43 AM - flight AA91 (LHR - ORD) at 14:25 cancelled. The only rebooking option offered online departs LHR at 9:45 AM tomorrow. I need to try and fly today.
I know there are issues at Heathow airport and they're not allowing the sale of new flights, and looking on ExpertFlyer I can see basically everything departing Heathrow appears to be zeroed out.
I'm assuming there's zero chance of flying today...? I've been checking ExpertFlyer / Google Flights and all creative routing I can.
Need to get from LHR to PIT by end of today if possible, but will take an overnight somewhere if I can get to PIT pre-midday tomorrow.
I know there are issues at Heathow airport and they're not allowing the sale of new flights, and looking on ExpertFlyer I can see basically everything departing Heathrow appears to be zeroed out.
I'm assuming there's zero chance of flying today...? I've been checking ExpertFlyer / Google Flights and all creative routing I can.
Need to get from LHR to PIT by end of today if possible, but will take an overnight somewhere if I can get to PIT pre-midday tomorrow.
Jul 24, 22, 9:53 pm
#201
Join Date: Apr 2014
Location: BOS & SFO
Programs: Alaska MVP Gold
Posts: 625
☨DTE CHNG FLT☨ ORIG 22JUL
SFO 1015P 1 B23
JFK ☨ 7 8 34 700A
7SFO/AUTO REACCOM DLY FLT COMPLETED *2022*CRCYMG
5SFO/FLT 0276 STUB ORIG PLN DEP SFO ETD 1300 -- SFO
.RMKS...N795... FTWDP MATEY *0334
3SFO/ETD1300 MTR-DELAY DUE TO A/C MAINTENANCE-E *1445
4SFO/OUT1255 OFF1314 *1514
2JFK/IN2122 *2023
Jul 25, 22, 4:54 pm
#203
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 447
The east coast is a mess right now with weather with both ground delays and ground stops. I'm guessing that's what's in play here.....
Jul 25, 22, 5:16 pm
#204
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,585
Looks you are are going thru NYC airspace.
Summer Northeast weather (eg afternoon thunderstorms) + summer travel volumes = Expect delays even if not a cloud in sight.
Summer Northeast weather (eg afternoon thunderstorms) + summer travel volumes = Expect delays even if not a cloud in sight.
Jul 25, 22, 5:55 pm
#205
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 16,149
There was also some major issue at Atlanta TRACON earlier today. Heard a private plane departing ADS griping to ATC about being given an estimated departure time of 3 hours later. So they just took off VFR instead and figured they'd roll the dice and try to pick up an IFR clearance enroute.
Let's see AA get creative and give that a try!
Let's see AA get creative and give that a try!
Jul 25, 22, 6:10 pm
#206
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,222
Yep this is BOS/MIA, just trying to get an idea of how hard AA is going to try to blame weather or other reasons that allow them to have no accountability.
the DFW flight 10 mins before this one went on time, of course.
the DFW flight 10 mins before this one went on time, of course.
Jul 25, 22, 6:19 pm
#207
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 16,149
CLT recently in ground stop too. Fear not: AA's operation should be back to normal within 96 hours as long as there's no other precipitation between CLT and BOS in that time.
Jul 25, 22, 9:58 pm
#208
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,222
Made it to MIA, rebooking line was easily 200+ deep. Luckily the line in the AC only had 5 or 6 people. Got a hotel voucher with only a little pushback. Now rebooked via DFW in the morning but in Y - on a paid F ticket for a platinum customer. This airline can suck it.
Of course, had the delay only been 20-30 mins like promised in BOS, this would not be an issue. Or had the captain kept his word and taken a direct route, also not an issue. (Seriously, go look at the flight path for AA1982 today). Or, had my connection waited at the gate 15 extra mins instead of sitting on the runway for 30+ awaiting takeoff, also a non issue.
I'm sure they will offer me a flat out offensive amount to refund the difference between F and Y, already taking EF screenshots to prepare for a DOT complaint for a meaningful amount as well as my missed day at work tomorrow. I am also going to fight till the end to get a few future AA flights refunded so I can go book them elsewhere. If I'm going to get Spirit/Allegiant level service, may as well pay their prices and know up front instead of getting screwed by AA mid trip as usual.
Of course, had the delay only been 20-30 mins like promised in BOS, this would not be an issue. Or had the captain kept his word and taken a direct route, also not an issue. (Seriously, go look at the flight path for AA1982 today). Or, had my connection waited at the gate 15 extra mins instead of sitting on the runway for 30+ awaiting takeoff, also a non issue.
I'm sure they will offer me a flat out offensive amount to refund the difference between F and Y, already taking EF screenshots to prepare for a DOT complaint for a meaningful amount as well as my missed day at work tomorrow. I am also going to fight till the end to get a few future AA flights refunded so I can go book them elsewhere. If I'm going to get Spirit/Allegiant level service, may as well pay their prices and know up front instead of getting screwed by AA mid trip as usual.
Jul 25, 22, 10:26 pm
#209
Join Date: May 2017
Posts: 2,074
Made it to MIA, rebooking line was easily 200+ deep. Luckily the line in the AC only had 5 or 6 people. Got a hotel voucher with only a little pushback. Now rebooked via DFW in the morning but in Y - on a paid F ticket for a platinum customer. This airline can suck it.
Of course, had the delay only been 20-30 mins like promised in BOS, this would not be an issue. Or had the captain kept his word and taken a direct route, also not an issue. (Seriously, go look at the flight path for AA1982 today). Or, had my connection waited at the gate 15 extra mins instead of sitting on the runway for 30+ awaiting takeoff, also a non issue.
To also add: AA put out a travel waiver for the Northeast in advance because they knew things were going to be rough due to the weather today (https://www.aa.com/i18n/travel-info/travel-alerts.jsp).. If you chose not to avail yourself of that and insisted on flying today and are now upset that there were delays out of their control, I'm not sure what to tell you? Maybe air travel isn't the best form of transport for you if you can't accept that these types of delays have potential to happen?
Additional edit since you brought up the routing. As I'm sure you're aware, but for others, here is the routing flown per FlightAware on BOS MIA. See all those big clumps of green, with some yellow and red mixed in on the direct path from BOS to MIA? I'm not a meteorologist or a pilot or anything, but generally pilots don't like flying through that stuff, and the FAA doesn't like providing routings that go through that stuff either
I guess the alternative is they could have delayed this flight further until it cleared up enough to take the most direct route for you, or just cancelled the flight entirely when the crew inevitably would have timed out waiting for that ideal direct routing to become available.
Last edited by Lux Flyer; Jul 25, 22 at 10:40 pm
Jul 25, 22, 10:46 pm
#210
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 3,742
DFW is in a different direction than MIA. There were significant thunderstorm cells in the Northeast between BOS and MIA. This is, as it goes, an extremely good excuse. Look up DL 191 if you're upset about being delayed because of thunderstorm activity.
