Sep 6, 17, 1:54 pm
Last edit by: SPN Lifer
American Airlines Travel Notices and Policy, Resources etc.
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources; see links below to critical IROP resources.
NOTE: Though many in the forum use "IRROPS", e.g. UA, the correct AA term is "IROP" or “IROPS”.
NOTE: Though many in the forum use "IRROPS", e.g. UA, the correct AA term is "IROP" or “IROPS”.
"When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com)
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
Look up your trip and see if you have the ‘change trip’ button to change it online.
Look up your trip
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 (THE EGGS) For those flying AA currently.
(Updated June 2019 thanks to guv1976 and verified by Uzzar)
(Only if you are affected, please! Only staffed during OSO events.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 (THE EGGS) For those flying AA currently.
Originally Posted by guv1976
The most-recently reported OSO number is:
800-THE-EGGS
(That's my mnemonic for remembering it, but that is the number to call when your AA flights get "scrambled.")
800-THE-EGGS
(That's my mnemonic for remembering it, but that is the number to call when your AA flights get "scrambled.")
(Only if you are affected, please! Only staffed during OSO events.)
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
For FlyerTalk Glossary, select "Help" menu at top of page, select "Glossary"
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Look up your trip and see if you have the ‘change trip’ button to change it online.
Look up your trip
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin 800-492-8095 7 a.m. – 12 midnight, Daily Portuguese 866-824-8717 6 a.m. – 7 p.m., Daily Hearing & 800-543-1586 24 hours, Daily speech impaired
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. I’m stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
Q. Gd received my upgrade prior to OSO, now I’ll have to change flights.
A. If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 “stickers” AA will not likely preserve your confirmed upgrade.
IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Jan 28, 22, 10:05 am
#91
Join Date: Mar 2007
Posts: 4,097
Originally Posted by MaxFlyer
Received notification from AA that JFK-SFO flight AA2305 on 29 January has been cancelled so expect more cancellations across the network.
Jan 28, 22, 10:05 am
#92
Join Date: Sep 2020
Programs: AA PlatPro, UA Silver, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold
Posts: 3,532
Originally Posted by MaxFlyer
Received notification from AA that JFK-SFO flight AA2305 on 29 January has been cancelled so expect more cancellations across the network.
Jan 28, 22, 10:06 am
#93
Join Date: Sep 2020
Programs: AA PlatPro, UA Silver, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold
Posts: 3,532
Originally Posted by olouie
My Sfo to jfk cancelled as well. Looks like network will face massive disruptions, so far rebooking options not very flexible beyond Feb 5th.
Jan 28, 22, 10:12 am
#94
Join Date: Mar 2007
Posts: 4,097
Originally Posted by coleslaw
1 week is usually about as much flexibility as you’re going to get for these types of situations.
Jan 28, 22, 10:38 am
#95
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-CCR/GGL/GfL
Posts: 11,605
Originally Posted by coleslaw
Lots of notifications for JFK flight cancellations just went out. It’s looking like it’s going to be a real mess tomorrow.
The 11am is the last flight today (fri) - both later ones now cancelled. I assume to allow services to restart in an orderly way.
Jan 28, 22, 2:37 pm
#96
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,420
I wouldn't normally praise AA, but this time they get a thumbs up from me for notifying me when they did, and re-organising my trip as quickly and efficiently as possible.
M
M
Jan 28, 22, 3:33 pm
#97
Join Date: Mar 2007
Posts: 4,097
Kudos to AA for notification in time instead of rolling delays then cancel. And the online change system is getting pretty good.
However, while understand that airlines usually give limited flexibility when there are IRROPS due to weather I find it illogical that if your outbound is cancelled they won't make similar accommodations for your return if it falls outside the waiver window (e.g. move both back a week instead of just the outbound ) when they are pretty clearly tied together in a short span of time that just happens to fall outside of the waiver window. Is this a HUACA situation or is the system just not allowed to do that without price difference?
However, while understand that airlines usually give limited flexibility when there are IRROPS due to weather I find it illogical that if your outbound is cancelled they won't make similar accommodations for your return if it falls outside the waiver window (e.g. move both back a week instead of just the outbound ) when they are pretty clearly tied together in a short span of time that just happens to fall outside of the waiver window. Is this a HUACA situation or is the system just not allowed to do that without price difference?
Jan 29, 22, 10:19 am
#99
Join Date: Sep 2019
Programs: American Airlines, National Car Rental
Posts: 1,155
I see that there is a travel alert for the Northeast on Sunday.
I have flights on Sunday late afternoon and evening (including a DC-NY segment); they currently show as "on time", but would it be a smart move to go ahead and change them for a later day?
Thanks.
I have flights on Sunday late afternoon and evening (including a DC-NY segment); they currently show as "on time", but would it be a smart move to go ahead and change them for a later day?
Thanks.
Jan 29, 22, 10:27 am
#100
Join Date: Sep 2020
Programs: AA PlatPro, UA Silver, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold
Posts: 3,532
Originally Posted by WeekendTraveler
I see that there is a travel alert for the Northeast on Sunday.
I have flights on Sunday late afternoon and evening (including a DC-NY segment); they currently show as "on time", but would it be a smart move to go ahead and change them for a later day?
Thanks.
I have flights on Sunday late afternoon and evening (including a DC-NY segment); they currently show as "on time", but would it be a smart move to go ahead and change them for a later day?
Thanks.
Jan 29, 22, 11:36 am
#102
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,661
Gotta say that during the January meltdowns, AA has been rock solid for me. I had 3 backup flights DEN-SEA booked all in a row on WN, all cancelled. Then my next-day SEA-CMH on AS cancelled thru the end of the month. AA is 6/6 in on-time departures for me in Jan. despite deicing, snow in DEN and SEA, etc. Ops are more important to me than equipment/amenities at this point.
Jan 29, 22, 5:57 pm
#103
Join Date: Oct 2020
Location: NYC
Programs: Hyatt Globalist, GHA Titanium, AA Platinum Pro
Posts: 240
Originally Posted by olouie
Looks like AA is cancelling transcon on Sunday as well. Ugh.
Oh well at least I'll get back.
Jan 31, 22, 4:24 pm
#104
Join Date: Jun 2012
Location: Scotland, Spain
Programs: Skywards Gold, Amex Plat, SkyTeam Silver
Posts: 1,019
Hi AA board,
I have a flight MAD-DFW-LAS on the 2nd. I recieved the advisory. I booked via BA directly. Would it be worth me calling to see if I can get moved to MAD-LHR-LAS?
What's the chances of my DFW-LAS flight being affected? It says on time?
Usually I'd just go with the flow but I'm meeting family that evening (ideally at the airport as we land at similar times)
TIA
I have a flight MAD-DFW-LAS on the 2nd. I recieved the advisory. I booked via BA directly. Would it be worth me calling to see if I can get moved to MAD-LHR-LAS?
What's the chances of my DFW-LAS flight being affected? It says on time?
Usually I'd just go with the flow but I'm meeting family that evening (ideally at the airport as we land at similar times)
TIA
Jan 31, 22, 4:57 pm
#105
Join Date: Jun 2012
Location: Scotland, Spain
Programs: Skywards Gold, Amex Plat, SkyTeam Silver
Posts: 1,019
Originally Posted by marconess
Hi AA board,
I have a flight MAD-DFW-LAS on the 2nd. I recieved the advisory. I booked via BA directly. Would it be worth me calling to see if I can get moved to MAD-LHR-LAS?
What's the chances of my DFW-LAS flight being affected? It says on time?
Usually I'd just go with the flow but I'm meeting family that evening (ideally at the airport as we land at similar times)
TIA
I have a flight MAD-DFW-LAS on the 2nd. I recieved the advisory. I booked via BA directly. Would it be worth me calling to see if I can get moved to MAD-LHR-LAS?
What's the chances of my DFW-LAS flight being affected? It says on time?
Usually I'd just go with the flow but I'm meeting family that evening (ideally at the airport as we land at similar times)
TIA
