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IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

Old Sep 6, 2017, 1:54 pm
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Last edit by: Prospero
American Airlines Travel Notices and Policy, Resources etc.

What do the technical terms noted in the thread's title mean?

OSO = Off Schedule Operations,
System IROPS or IRROPS = Irregular Operations such as flight delays and/or cancellations

When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines 001 and 037 tickets"

As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.

NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018

Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)

AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)

If a travel alert affects you, you may be able to change your trip online if:
  • You booked on aa.com or with American Airlines Reservations
  • Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
  • Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
Look up your trip and see if you have the change trip button to change it online. Look up your trip


OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)

Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 "800-THE-EGGS"
(Only if you are affected, please! Only staffed during OSO events.

Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)

Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)[/quote]
Link to 2017 Guide to compensation thread.
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations

Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.

Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.

NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)


Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.

Code:
Call us (Within the U.S.)
Language Phone Hours (CT)
English 800-433-7300 24 hours, Daily
Spanish 800-633-3711 24 hours, Daily
Japanese 800-237-0027 6 a.m.  12 midnight, Daily
Mandarin 800-492-8095 7 a.m.  12 midnight, Daily
Portuguese 866-824-8717 6 a.m.  7 p.m., Daily
Hearing & speech impaired 800-543-1586 24 hours, Daily
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.


FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.

Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.

Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.

Q. Im stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.

Q. Gd received my upgrade prior to OSO, now Ill have to change flights.
If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 stickers AA will not likely preserve your confirmed upgrade.


Related issues
NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.
Posts from 2019 can be seen in the ARCHIVE thread here.
Posts from 2018 can be seen in the ARCHIVE thread here.
Posts from 2017 can be seen in the ARCHIVE thread, here.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
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IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

Old Jan 28, 2022, 10:05 am
  #91  
 
Join Date: Mar 2007
Posts: 5,054
Originally Posted by MaxFlyer
Received notification from AA that JFK-SFO flight AA2305 on 29 January has been cancelled so expect more cancellations across the network.
My Sfo to jfk cancelled as well. Looks like network will face massive disruptions, so far rebooking options not very flexible beyond Feb 5th.
olouie is offline  
Old Jan 28, 2022, 10:05 am
  #92  
 
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,961
Originally Posted by MaxFlyer
Received notification from AA that JFK-SFO flight AA2305 on 29 January has been cancelled so expect more cancellations across the network.
Lots of notifications for JFK flight cancellations just went out. Its looking like its going to be a real mess tomorrow.
coleslaw is offline  
Old Jan 28, 2022, 10:06 am
  #93  
 
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,961
Originally Posted by olouie
My Sfo to jfk cancelled as well. Looks like network will face massive disruptions, so far rebooking options not very flexible beyond Feb 5th.
1 week is usually about as much flexibility as youre going to get for these types of situations.
coleslaw is offline  
Old Jan 28, 2022, 10:12 am
  #94  
 
Join Date: Mar 2007
Posts: 5,054
Originally Posted by coleslaw
1 week is usually about as much flexibility as youre going to get for these types of situations.
Yeah which is funny because they wont let me change my return so errors out anyways. Turning a one week trip into same day just doesnt work :-)
olouie is offline  
Old Jan 28, 2022, 10:38 am
  #95  
Moderator: Hyatt Gold Passport & Star Alliance
 
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGLfL
Posts: 12,174
Originally Posted by coleslaw
Lots of notifications for JFK flight cancellations just went out. Its looking like its going to be a real mess tomorrow.

The 11am is the last flight today (fri) - both later ones now cancelled. I assume to allow services to restart in an orderly way.
Markie is offline  
Old Jan 28, 2022, 2:37 pm
  #96  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 9,025
I wouldn't normally praise AA, but this time they get a thumbs up from me for notifying me when they did, and re-organising my trip as quickly and efficiently as possible.

M
msm2000uk is offline  
Old Jan 28, 2022, 3:33 pm
  #97  
 
Join Date: Mar 2007
Posts: 5,054
Kudos to AA for notification in time instead of rolling delays then cancel. And the online change system is getting pretty good.

However, while understand that airlines usually give limited flexibility when there are IRROPS due to weather I find it illogical that if your outbound is cancelled they won't make similar accommodations for your return if it falls outside the waiver window (e.g. move both back a week instead of just the outbound ) when they are pretty clearly tied together in a short span of time that just happens to fall outside of the waiver window. Is this a HUACA situation or is the system just not allowed to do that without price difference?
MaxFlyer and msm2000uk like this.
olouie is offline  
Old Jan 28, 2022, 6:24 pm
  #98  
 
Join Date: Jan 2010
Posts: 709
For weekly Saturday flights that have now been cancelled (i.e. JFK-SKB), does AA ever try to re-schedule the plane/flight for the next day?
lewis_saint is offline  
Old Jan 29, 2022, 10:19 am
  #99  
Suspended
 
Join Date: Sep 2019
Posts: 2,094
I see that there is a travel alert for the Northeast on Sunday.

I have flights on Sunday late afternoon and evening (including a DC-NY segment); they currently show as "on time", but would it be a smart move to go ahead and change them for a later day?

Thanks.
WeekendTraveler is offline  
Old Jan 29, 2022, 10:27 am
  #100  
 
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,961
Originally Posted by WeekendTraveler
I see that there is a travel alert for the Northeast on Sunday.

I have flights on Sunday late afternoon and evening (including a DC-NY segment); they currently show as "on time", but would it be a smart move to go ahead and change them for a later day?

Thanks.
if you dont need to travel then yeah, sure.
coleslaw is offline  
Old Jan 29, 2022, 10:29 am
  #101  
 
Join Date: Mar 2007
Posts: 5,054
Looks like AA is cancelling transcon on Sunday as well. Ugh.
olouie is offline  
Old Jan 29, 2022, 11:36 am
  #102  
 
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Gotta say that during the January meltdowns, AA has been rock solid for me. I had 3 backup flights DEN-SEA booked all in a row on WN, all cancelled. Then my next-day SEA-CMH on AS cancelled thru the end of the month. AA is 6/6 in on-time departures for me in Jan. despite deicing, snow in DEN and SEA, etc. Ops are more important to me than equipment/amenities at this point.
MaxFlyer and psusaver like this.
nineworldseries is offline  
Old Jan 29, 2022, 5:57 pm
  #103  
 
Join Date: Oct 2020
Location: NYC
Programs: Hyatt Globalist, GHA Titanium, AA Platinum Pro
Posts: 285
Originally Posted by olouie
Looks like AA is cancelling transcon on Sunday as well. Ugh.
I got affected by this. LAX-ORD-NYC for me instead of LAX-NYC on the A321T in J

Oh well at least I'll get back.
onetouchpass is offline  
Old Jan 31, 2022, 4:24 pm
  #104  
 
Join Date: Jun 2012
Location: Scotland, Spain
Programs: Skywards Gold, Amex Plat, SkyTeam Silver
Posts: 1,174
Hi AA board,

I have a flight MAD-DFW-LAS on the 2nd. I recieved the advisory. I booked via BA directly. Would it be worth me calling to see if I can get moved to MAD-LHR-LAS?
What's the chances of my DFW-LAS flight being affected? It says on time?
Usually I'd just go with the flow but I'm meeting family that evening (ideally at the airport as we land at similar times)

TIA
marconess is offline  
Old Jan 31, 2022, 4:57 pm
  #105  
 
Join Date: Jun 2012
Location: Scotland, Spain
Programs: Skywards Gold, Amex Plat, SkyTeam Silver
Posts: 1,174
Originally Posted by marconess
Hi AA board,

I have a flight MAD-DFW-LAS on the 2nd. I recieved the advisory. I booked via BA directly. Would it be worth me calling to see if I can get moved to MAD-LHR-LAS?
What's the chances of my DFW-LAS flight being affected? It says on time?
Usually I'd just go with the flow but I'm meeting family that evening (ideally at the airport as we land at similar times)

TIA
To add to this, the DFW-LAS flight has been zero-d out.. surely that can't be good. Is a cancellation imminent or are they being cautious
marconess is offline  

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