ARCHIVE: AA Awards on Cathay Pacific (2016)
Nov 5, 2016, 8:15 pm
#2236
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Odd. It's also on your e-ticket receipt. It begins with 001- as it's AA-issued. But, that won't do much for CX. Are you sure that's what CX wants?
Nov 5, 2016, 8:20 pm
#2237
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Nov 5, 2016, 8:52 pm
#2238
Join Date: Oct 2015
Posts: 210
You have to call and ask for the ticket number. Can't see it online, unfortunately.
Nov 5, 2016, 10:18 pm
#2240
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
A reservation doesn't mean the ticket has been issued. Even on AA I can reserve, select my seats, and pay but the ticket might be hours or days later.
For paid travel I use a travel agent where it's done in seconds by them.
All said it doesn't mean you don't have a proper reservation. The e-ticket number would be the same all the way so I bet you can't see a ticket number for the AA flight. If you can, that's the ticket number.
Try the locator code, six letters.
For paid travel I use a travel agent where it's done in seconds by them.
All said it doesn't mean you don't have a proper reservation. The e-ticket number would be the same all the way so I bet you can't see a ticket number for the AA flight. If you can, that's the ticket number.
Try the locator code, six letters.
Nov 5, 2016, 10:30 pm
#2241
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
I guess I should clarify a bit. This is an award ticket on Cathay Pacific and not a codeshare, so I assume there will be an actual ticket number from Cathay. I know this is how it works on United award tickets with ANA (they gave me all the information I needed when I called UAL). I updated all my info on ANA's site for my return flight while I was trying to figure out this AA/Cathay business.
I can manage my reservation on Cathay's website, select seats, see what movies are playing on the flight, etc... I can't enter my passport information or sign up for alerts though. When I try to edit my information (passenger info) it tells me it is locked and I need to verify the e-ticket number before editing.
I'll just call Cathay on Monday as they appear to be closed on Sundays. I just thought there would be a bit more information on AA's end, but as someone mentioned it might just be a HUCA moment.
As an FYI on why I'm so paranoid... my original return itinerary had Air China flying me from Siem Reap to Beijing, and then ANA onwards. Without any alerts Air China cancelled the Siem Reap to Beijing (and apparently all flights out of REP) but the rest of my itinerary was intact. I want to make sure everything is finalized before I leave for 3 weeks...
I can manage my reservation on Cathay's website, select seats, see what movies are playing on the flight, etc... I can't enter my passport information or sign up for alerts though. When I try to edit my information (passenger info) it tells me it is locked and I need to verify the e-ticket number before editing.
I'll just call Cathay on Monday as they appear to be closed on Sundays. I just thought there would be a bit more information on AA's end, but as someone mentioned it might just be a HUCA moment.
As an FYI on why I'm so paranoid... my original return itinerary had Air China flying me from Siem Reap to Beijing, and then ANA onwards. Without any alerts Air China cancelled the Siem Reap to Beijing (and apparently all flights out of REP) but the rest of my itinerary was intact. I want to make sure everything is finalized before I leave for 3 weeks...
Nov 5, 2016, 10:36 pm
#2242
Join Date: Mar 2009
Location: LAF, VIE
Programs: A3 *G; AA EXP
Posts: 509
I guess I should clarify a bit. This is an award ticket on Cathay Pacific and not a codeshare, so I assume there will be an actual ticket number from Cathay. I know this is how it works on United award tickets with ANA (they gave me all the information I needed when I called UAL). I updated all my info on ANA's site for my return flight while I was trying to figure out this AA/Cathay business.
I can manage my reservation on Cathay's website, select seats, see what movies are playing on the flight, etc... I can't enter my passport information or sign up for alerts though. When I try to edit my information (passenger info) it tells me it is locked and I need to verify the e-ticket number before editing.
I'll just call Cathay on Monday as they appear to be closed on Sundays. I just thought there would be a bit more information on AA's end, but as someone mentioned it might just be a HUCA moment.
As an FYI on why I'm so paranoid... my original return itinerary had Air China flying me from Siem Reap to Beijing, and then ANA onwards. Without any alerts Air China cancelled the Siem Reap to Beijing (and apparently all flights out of REP) but the rest of my itinerary was intact. I want to make sure everything is finalized before I leave for 3 weeks...
I can manage my reservation on Cathay's website, select seats, see what movies are playing on the flight, etc... I can't enter my passport information or sign up for alerts though. When I try to edit my information (passenger info) it tells me it is locked and I need to verify the e-ticket number before editing.
I'll just call Cathay on Monday as they appear to be closed on Sundays. I just thought there would be a bit more information on AA's end, but as someone mentioned it might just be a HUCA moment.
As an FYI on why I'm so paranoid... my original return itinerary had Air China flying me from Siem Reap to Beijing, and then ANA onwards. Without any alerts Air China cancelled the Siem Reap to Beijing (and apparently all flights out of REP) but the rest of my itinerary was intact. I want to make sure everything is finalized before I leave for 3 weeks...
1.Open your award reservation on AA.com
2.Copy and paste this link in a new tab in your browser (do it with right click as Flyertalk truncates hyperlinks)
https://www.aa.com/reservation/print...raryReceipt.do
3. Press enter and execute the link. You should see a receipt with e-ticket number - this is your one and only e-ticket number, there are no "secondary" e-ticket numbers for flights on Oneworld partners
Nov 5, 2016, 10:57 pm
#2243
Join Date: Oct 2015
Location: BNA
Programs: UA 1K
Posts: 766
You can use Twitter for these types of requests too.
Nov 6, 2016, 2:21 am
#2244
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
I know this is how it works on United award tickets with ANA (they gave me all the information I needed when I called UAL).
Nov 6, 2016, 3:43 am
#2245
Join Date: Jan 2011
Posts: 230
Your ticket number is a 13 digit number that starts with 001, which means AA issued it. You will very rarely actually need this number, though you do want to make sure it exists. There is no partner ticket number. If CX wants your ticket number for some reason, use the one you have starting with 001.
Your PNR/record locator is a 6 character alphanumeric code. You have one for AA and a different one for CX. You want the CX one to manage your flight on their website. Call AA or use Tripcase to get the CX one.
Your PNR/record locator is a 6 character alphanumeric code. You have one for AA and a different one for CX. You want the CX one to manage your flight on their website. Call AA or use Tripcase to get the CX one.
Nov 6, 2016, 1:33 pm
#2246
Join Date: Dec 2008
Location: Dallas, TX
Programs: AA EXP 3MM; LH FT (*A Silver); Marriott Rewards Platinum Elite; Starwood Corporate Preferred
Posts: 782
As Steve M above notes, there is confusion on this topic.
The CX PNR allows you in to change seats, etc on the CX website. AA can easily give you the CX PNR if you call them to ask.
The CX ticket number (starts with 160) is different. You need the CX ticket number to update passport details on the CX website. The AA 001 ticket number here is useless. CX requires the ticket number as an extra level of security to access personal information beyond changing seats, meal preferences, etc.
I routinely hit this wall as I book a lot of AA tickets on CX. I usually have to call CX, give them the CX PNR and try to get the 160 ticket number from them. Some agent can do it, some can't (definitely a different level of training with CX versus AA EXP agents). After about 10 years of doing this I don't bother anymore. I just check in with CX and let the agent swipe my passport at check in. The headache isn't worth it.
That being said, when you login with the CX PNR it will clearly state at the top of the screen if there is no ticket number (yet) for their PNR. I don't recall the exact wording but it is very clear if CX has no ticket. If they don't, then get on the phone with CX asap to find out what is wrong. Sometimes CX can correct this issue and sometimes I've had to call AA, tell them CX cant access a ticket for the trip and AA has to correct something.
The CX PNR allows you in to change seats, etc on the CX website. AA can easily give you the CX PNR if you call them to ask.
The CX ticket number (starts with 160) is different. You need the CX ticket number to update passport details on the CX website. The AA 001 ticket number here is useless. CX requires the ticket number as an extra level of security to access personal information beyond changing seats, meal preferences, etc.
I routinely hit this wall as I book a lot of AA tickets on CX. I usually have to call CX, give them the CX PNR and try to get the 160 ticket number from them. Some agent can do it, some can't (definitely a different level of training with CX versus AA EXP agents). After about 10 years of doing this I don't bother anymore. I just check in with CX and let the agent swipe my passport at check in. The headache isn't worth it.
That being said, when you login with the CX PNR it will clearly state at the top of the screen if there is no ticket number (yet) for their PNR. I don't recall the exact wording but it is very clear if CX has no ticket. If they don't, then get on the phone with CX asap to find out what is wrong. Sometimes CX can correct this issue and sometimes I've had to call AA, tell them CX cant access a ticket for the trip and AA has to correct something.
Nov 6, 2016, 2:04 pm
#2247
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Nope, you will have an American Airlines E-Ticket if booked with AAdvantage miles. This is how you will get your e-ticket number:
1.Open your award reservation on AA.com
2.Copy and paste this link in a new tab in your browser (do it with right click as Flyertalk truncates hyperlinks)
https://www.aa.com/reservation/print...raryReceipt.do
3. Press enter and execute the link. You should see a receipt with e-ticket number - this is your one and only e-ticket number, there are no "secondary" e-ticket numbers for flights on Oneworld partners
1.Open your award reservation on AA.com
2.Copy and paste this link in a new tab in your browser (do it with right click as Flyertalk truncates hyperlinks)
https://www.aa.com/reservation/print...raryReceipt.do
3. Press enter and execute the link. You should see a receipt with e-ticket number - this is your one and only e-ticket number, there are no "secondary" e-ticket numbers for flights on Oneworld partners
Nov 7, 2016, 8:12 am
#2248
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Nope, you will have an American Airlines E-Ticket if booked with AAdvantage miles. This is how you will get your e-ticket number:
1.Open your award reservation on AA.com
2.Copy and paste this link in a new tab in your browser (do it with right click as Flyertalk truncates hyperlinks)
https://www.aa.com/reservation/print...raryReceipt.do
3. Press enter and execute the link. You should see a receipt with e-ticket number - this is your one and only e-ticket number, there are no "secondary" e-ticket numbers for flights on Oneworld partners
1.Open your award reservation on AA.com
2.Copy and paste this link in a new tab in your browser (do it with right click as Flyertalk truncates hyperlinks)
https://www.aa.com/reservation/print...raryReceipt.do
3. Press enter and execute the link. You should see a receipt with e-ticket number - this is your one and only e-ticket number, there are no "secondary" e-ticket numbers for flights on Oneworld partners
As Steve M above notes, there is confusion on this topic.
The CX PNR allows you in to change seats, etc on the CX website. AA can easily give you the CX PNR if you call them to ask.
The CX ticket number (starts with 160) is different. You need the CX ticket number to update passport details on the CX website. The AA 001 ticket number here is useless. CX requires the ticket number as an extra level of security to access personal information beyond changing seats, meal preferences, etc.
I routinely hit this wall as I book a lot of AA tickets on CX. I usually have to call CX, give them the CX PNR and try to get the 160 ticket number from them. Some agent can do it, some can't (definitely a different level of training with CX versus AA EXP agents). After about 10 years of doing this I don't bother anymore. I just check in with CX and let the agent swipe my passport at check in. The headache isn't worth it.
That being said, when you login with the CX PNR it will clearly state at the top of the screen if there is no ticket number (yet) for their PNR. I don't recall the exact wording but it is very clear if CX has no ticket. If they don't, then get on the phone with CX asap to find out what is wrong. Sometimes CX can correct this issue and sometimes I've had to call AA, tell them CX cant access a ticket for the trip and AA has to correct something.
The CX PNR allows you in to change seats, etc on the CX website. AA can easily give you the CX PNR if you call them to ask.
The CX ticket number (starts with 160) is different. You need the CX ticket number to update passport details on the CX website. The AA 001 ticket number here is useless. CX requires the ticket number as an extra level of security to access personal information beyond changing seats, meal preferences, etc.
I routinely hit this wall as I book a lot of AA tickets on CX. I usually have to call CX, give them the CX PNR and try to get the 160 ticket number from them. Some agent can do it, some can't (definitely a different level of training with CX versus AA EXP agents). After about 10 years of doing this I don't bother anymore. I just check in with CX and let the agent swipe my passport at check in. The headache isn't worth it.
That being said, when you login with the CX PNR it will clearly state at the top of the screen if there is no ticket number (yet) for their PNR. I don't recall the exact wording but it is very clear if CX has no ticket. If they don't, then get on the phone with CX asap to find out what is wrong. Sometimes CX can correct this issue and sometimes I've had to call AA, tell them CX cant access a ticket for the trip and AA has to correct something.
Nov 7, 2016, 9:27 am
#2249
Join Date: Nov 2011
Posts: 238
Any new data points or success stories in terms of 11th hour (within 2 weeks) F award availability opening up? Getting down to the wire for me, calling every day but nothing opening.
Nov 7, 2016, 9:34 am
#2250
Join Date: Jul 2004
Posts: 4,541
What's your flight booked to, up front? JFKHKG on Nov 22nd (15 days out) booked F5 and has an F award. So clearly, 11th hr availability continues to be offered.