Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Sep 17, 2015, 11:19 am
#346
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
http://www.flyertalk.com/forum/ameri...7-1pm-est.html
Sep 17, 2015, 11:23 am
#347
Join Date: May 2014
Location: LAS
Programs: DL GM
Posts: 283
apologies-- hadn't seen this tread/post when I posted this:
http://www.flyertalk.com/forum/ameri...7-1pm-est.html
http://www.flyertalk.com/forum/ameri...7-1pm-est.html
Sep 17, 2015, 11:26 am
#348
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Sep 17, 2015, 12:28 pm
#349
Join Date: Jan 2002
Location: Phoenix/Columbus
Programs: Delta Silver Medallion, United Gold, US Airways silver
Posts: 1,718
Still problems:
"We are currently experiencing issues with our systems which may impact your ability to login, perform flight searches and complete a reservation request. We apologize for any inconvenience. Please try back later or for immediate assistance, contact us."
"We are currently experiencing issues with our systems which may impact your ability to login, perform flight searches and complete a reservation request. We apologize for any inconvenience. Please try back later or for immediate assistance, contact us."
Sep 17, 2015, 6:05 pm
#350
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
Had a very strange situation today with confirming a reservation that I previously had on hold.
I had a flight for XXX-ZZZ-YYY on, say, March 10, returning on the same route reverse back to XXX on March 20. Had put the reservation on hold yesterday for 24 hours, revenue ticket (all domestic flights). Email confirmation was fine.
Went back into to confirm it today and, like an idiot, didn't look at dates on itinerary. Purchased it and got the ticket confirmation, but the return date had been moved to a random date in April (April 24).
Perplexed, I went back and looked at my original itinerary that I put on hold and I had indeed picked the right return date. There weren't any overnight schedule changes or anything, and it's a pretty simple routing. I had been moved to the identical flights on April 24 from March 20.
Called American and they agreed to void the transaction and allow me to start over, albeit at a higher price now since the fare went up (about $32).
I just don't understand what went wrong - somehow the computer randomly barfed up my itinerary for the wrong dates. Odd.
Agent, of course, pled ignorance of any malfeasance on their side. And I'm not about to raise a complaint over $32. But it left me scratching my head!
I had a flight for XXX-ZZZ-YYY on, say, March 10, returning on the same route reverse back to XXX on March 20. Had put the reservation on hold yesterday for 24 hours, revenue ticket (all domestic flights). Email confirmation was fine.
Went back into to confirm it today and, like an idiot, didn't look at dates on itinerary. Purchased it and got the ticket confirmation, but the return date had been moved to a random date in April (April 24).
Perplexed, I went back and looked at my original itinerary that I put on hold and I had indeed picked the right return date. There weren't any overnight schedule changes or anything, and it's a pretty simple routing. I had been moved to the identical flights on April 24 from March 20.
Called American and they agreed to void the transaction and allow me to start over, albeit at a higher price now since the fare went up (about $32).
I just don't understand what went wrong - somehow the computer randomly barfed up my itinerary for the wrong dates. Odd.
Agent, of course, pled ignorance of any malfeasance on their side. And I'm not about to raise a complaint over $32. But it left me scratching my head!
Sep 17, 2015, 7:55 pm
#351
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,428
We all can only imagine what will happen on Oct. 17th and thereafter. Let's keep fingers crossed.
Sep 17, 2015, 8:09 pm
#352
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Sep 17, 2015, 10:09 pm
#353
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
Me too, and I'm on edge about it. Thinking I should have booked Delta, which was both cheaper and nonstop in the market I'm flying that week. Hoping it goes smoothly.
Sep 17, 2015, 11:46 pm
#354
Join Date: Jan 2013
Location: SFO
Programs: WFBF
Posts: 963
Assuming Google really is serious about going down the same road of dropping support for insecure setups, the number of browsers you'll be able to use is going to keep dropping 
I also have to fly during the transition period. But luckily things worked out that I can make the mileage for a DL status match if I start it October 1, so I won't be flying AA/US that week
Sep 18, 2015, 1:18 pm
#355
Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA PPro, Mariott Gold Elite, Lowly kettle across every other loyalty program.
Posts: 778
Can't do a booking right now. Stl-SJU 12/19-27. Caught in a repricing loop. Fare goes up $46, press continue, fare goes down $46. Repeat on multiple platforms, same result. As of 14:10 GMT-5
Sep 22, 2015, 5:17 pm
#356
Join Date: Jan 2013
Location: SFO
Programs: WFBF
Posts: 963
On Sunday, trying to get my BPs for Monday morning, completed OLCI and had BPs emailed. Links in email just popped a blank page saying "American Airlines boarding pass", and attempting to get them through OLCI just got an endless loop of "We were unable to check you in online".
Finally got BPs at the airport.
Finally got BPs at the airport.
Sep 22, 2015, 5:47 pm
#357
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I have to say that AA.com has become a miserable experience. For me it has officially taken the title from DL.com for "worst major airline website." I can't remember the last time I was able to complete a booking without some kind of error, failure, discrepancy, or problem. I was so frustrated with it last night I booked a flight to BOS on UA instead.
Sep 22, 2015, 5:49 pm
#358
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,039
The site is so excruciatingly slow! All I'm trying to do is change a seat and I can't do it. After things finally load, I just get error messages. Major fail on AA's part.
Oct 1, 2015, 2:59 pm
#359
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,214
Is Firefox really that bad?
Oct 1, 2015, 3:12 pm
#360
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Looks like the home page has been enhAAnced.