Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
May 21, 2015, 3:36 am
#196
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
Plenty of mess lately trying to book US metal on aa.com. In many cases a US flight will show available until you click on it - and then suddenly the flight is "no longer available." Clicking on an alternate US metal flight brings up the generic error message. Over to usairways.com, and all flight options are completely bookable. Happening for multiple round trip searches like LAS-DEN, DEN-SAN, DEN-ANC, etc. A hot mess right now.
May 22, 2015, 9:35 am
#197
Join Date: Jun 2003
Location: Lewisville, TX USA
Programs: AA EXP 1MM; Hyatt Globalist; Bonvoy LT Ti; National EE; WDW Passholder
Posts: 838
I'm unable to search using the search box on AA.com. Regardless of my search term, I receive the message:
Can anyone point me to current information about interline baggage agreements on aa.com?
Cheers,
LBBZman
No Results Found
Your search - american - did not match any documents.
Suggestions:
Make sure all words are spelled correctly.
Try different keywords.
Try more general keywords
Try using our Site Map
More Search Tips
Your search - american - did not match any documents.
Suggestions:
Make sure all words are spelled correctly.
Try different keywords.
Try more general keywords
Try using our Site Map
More Search Tips
Cheers,
LBBZman
May 22, 2015, 6:35 pm
#198
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
I can't pull up the secure (https) website in a normal window (on my usual browser, Firefox) today. I get:
Does anyone know what cookies that don't belong to aa.com the secure (https://www.aa.com) AA landing page uses?
(No, I don't want to delete absolutely all my cookies.)
Thanks.
An error occurred during a connection to www.aa.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)
I can pull it up only in a Private window, which implies that some cookie is causing the problem. But I've deleted all aa.com cookies, and the problem still occurs, so presumably it's some cookie that's not aa.com?Does anyone know what cookies that don't belong to aa.com the secure (https://www.aa.com) AA landing page uses?
(No, I don't want to delete absolutely all my cookies.)
Thanks.
May 22, 2015, 6:42 pm
#199
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
Does anyone know what cookies that don't belong to aa.com the secure (https://www.aa.com) AA landing page uses?
https://www.eff.org/deeplinks/2009/0...ocial-networks
If you've allowed third-party cookies, you should take the plunge and delete all of your cookies anyway.
May 22, 2015, 11:35 pm
#200
Join Date: Nov 2006
Programs: AA Plat/1MM
Posts: 546
Plenty of mess lately trying to book US metal on aa.com. In many cases a US flight will show available until you click on it - and then suddenly the flight is "no longer available." Clicking on an alternate US metal flight brings up the generic error message. Over to usairways.com, and all flight options are completely bookable. Happening for multiple round trip searches like LAS-DEN, DEN-SAN, DEN-ANC, etc. A hot mess right now.
May 23, 2015, 11:02 am
#201
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
I can't pull up the secure (https) website in a normal window (on my usual browser, Firefox) today. I get:
Does anyone know what cookies that don't belong to aa.com the secure (https://www.aa.com) AA landing page uses?
(No, I don't want to delete absolutely all my cookies.)
Thanks.
An error occurred during a connection to www.aa.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)
I can pull it up only in a Private window, which implies that some cookie is causing the problem. But I've deleted all aa.com cookies, and the problem still occurs, so presumably it's some cookie that's not aa.com?Does anyone know what cookies that don't belong to aa.com the secure (https://www.aa.com) AA landing page uses?
(No, I don't want to delete absolutely all my cookies.)
Thanks.
Oh, and it's not the cache either. I cleared my cache too, and the problem is still there!
I can't find any way to get https://www.aa.com to work in Firefox 38.0.1 except by using Private browsing.
Fortunately, I was able to find an Firefox add-on (extension) called Auto Private and that lets me go to the secure aa.com without having to manually open a private window (in fact, with Auto Private, I can do in a tab rather than a separate window). Auto Private automatically opens pages at specified domains in Private mode.
But it's crazy that I have to do such a workaround just to be able to log in to aa.com!
Jun 11, 2015, 6:35 pm
#202
Join Date: Jan 2005
Location: NYC
Posts: 752
The flight(s) or fare selected is no longer available. Please modify your request.
is anyone else getting this error every time they try and book some flights?
Jun 11, 2015, 6:59 pm
#203
Join Date: Dec 2009
Location: Tucson, AZ
Programs: AA EXP
Posts: 19
Very, very frequently. I *think* almost exclusively when the itinerary includes a US Airways Express segment.
Jun 11, 2015, 7:10 pm
#204
Join Date: Aug 2011
Location: DCA | DEN
Programs: AA EXP/2.9mm | Marriott LT Titanium 1.6k nights | NEXUS
Posts: 981
Usually happens when I am doing multi-city for the routing I want (e.g., to LHR after a west coast trip via DFW rather than going back to JFK). Or when routing includes anything US. If I pick all AA I often get the same message. The way I beat it is to put specific times for the legs I want. Picking thru locations -vs- time cause problems sometimes. May cost a bit more to pick this way and it may take 5 or 6 tries but worth it to me.
Never have had these issues domestically, though.
Never have had these issues domestically, though.
Jun 11, 2015, 7:51 pm
#205
Join Date: Apr 2004
Location: NY
Programs: AA Plat 1MM, IC RA, HH Gold
Posts: 2,791
Yes, I have this problem when trying to book an AA flight number operated by US on aa.com. I end up either buying a US flight number operated by US on the AA website or buying US flights on the US website but much prefer to have the 24 hour hold option when purchasing.
Jun 11, 2015, 7:58 pm
#206
Join Date: Jan 2005
Location: NYC
Posts: 752
have tried schedule instead of price, all kinds of things. just logs me out. SO frustrating. pretty impossible to book this itinerary it seems
Jun 11, 2015, 8:01 pm
#207
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Yes, even with all AA-operated and AA-coded flights, even for a simple 4-segment r/t.
Jun 12, 2015, 3:27 am
#208
Join Date: Jan 2006
Location: London
Programs: AA EXP 2 MM
Posts: 2,823
Sometimes these fares work on Orbitz (especially if specified as individual segments on Orbitz).
Jun 12, 2015, 4:12 am
#209
Join Date: Apr 2010
Location: CUR
Posts: 2,170
Try doing it through Google flights or Kayak. You still get the "perks" of booking through AA, because they link through.
Jun 12, 2015, 7:56 am
#210
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Same day confirmed flight change.
AA.com showed upgrade "requested"
AA records showed "no upgrade ever request" and "you are not on the list"
Research shows AA dropped upgrade request when flight change made. IMPOSSIBLE to detect error without calling and grilling agent for upgrade status.
Had I trusted AA.com at 4 hrs out I would have been screwed when I saw my name NOT on the list
AA.com showed upgrade "requested"
AA records showed "no upgrade ever request" and "you are not on the list"
Research shows AA dropped upgrade request when flight change made. IMPOSSIBLE to detect error without calling and grilling agent for upgrade status.
Had I trusted AA.com at 4 hrs out I would have been screwed when I saw my name NOT on the list