Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Jul 16, 2015, 10:30 am
#256
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Is anyone else having issues with online award ticket bookings? When I add passenger info and go to the next screen it gives unavailable. Seems to be impacting only itineraries with US legs. Obviously there could be system changes in play, though it seems odd to be doing that right now.
Jul 18, 2015, 11:21 am
#257
Join Date: Dec 2010
Posts: 2,652
aa.com glitch, can not book former US flights
Trying to book a domestic RT. None of the former US flights are in the booking engine after October. I'm trying to explain this to web support and they don't understand the issue.
Is there a major upgrade going on or something that is omitting half of the AA schedule?
EDIT: Got a supervisor on the phone. The "drain down" is going on right now and the schedule should be restored Sunday.
Is there a major upgrade going on or something that is omitting half of the AA schedule?
EDIT: Got a supervisor on the phone. The "drain down" is going on right now and the schedule should be restored Sunday.
Last edited by saaveraward; Jul 18, 2015 at 11:26 am
Jul 18, 2015, 11:33 am
#258
Join Date: Nov 2007
Location: PHX
Posts: 4,787
Yeah, I see the same thing, also for award flights. I have a PHX-ATL award flight on hold at the moment that I need to ticket by Monday. I'm worried if I try to click purchase now it will not book since the flight seems not to exist in the AA system at the moment. Hopefully, it will be ok on Monday.
Jul 18, 2015, 11:41 am
#259
Join Date: Dec 2010
Posts: 2,652
Yeah, I see the same thing, also for award flights. I have a PHX-ATL award flight on hold at the moment that I need to ticket by Monday. I'm worried if I try to click purchase now it will not book since the flight seems not to exist in the AA system at the moment. Hopefully, it will be ok on Monday.
Just got a "call back" from reservations (I placed it first and then called web services). She knew exactly what it was before I even said anything. She said the upgrade is overnight and all will be restored Monday at the latest.
You would think there would be a note on the home page telling customers nearly half your schedule for six months is unavailable.
Last edited by saaveraward; Jul 18, 2015 at 11:48 am
Jul 18, 2015, 3:15 pm
#260
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Ah, ok, so finally people are talking about this. Good to know I'm not insane. I've been dealing with issues of this sort all week dealing with booking awards using former metal after the transition date. On Thursday I could select flights and then it would error out after the passenger info screen. Yesterday it would say the flight no longer exists once selected. AA metal and US metal before the October transition were fine, but US metal on dates after were not.
On Thursday when an error was going on I had to show it to web services via screen-share to get them to approve a waiver of the phone booking fee. An agent was able to see and hold the flights, but I haven't tried to ticket the itinerary. The post above about the system transitioning makes me wonder if it's going to go poof when I try to ticket it through.
On Thursday when an error was going on I had to show it to web services via screen-share to get them to approve a waiver of the phone booking fee. An agent was able to see and hold the flights, but I haven't tried to ticket the itinerary. The post above about the system transitioning makes me wonder if it's going to go poof when I try to ticket it through.
Jul 18, 2015, 3:53 pm
#261
Join Date: Dec 2010
Posts: 2,652
Well it's coming back. Hopefully steps at a time. The routes I needed which had plenty of saaver availability before (every day of the month was available) now only show anytime awards in Y and J after October.
Last edited by saaveraward; Jul 18, 2015 at 3:59 pm
Jul 18, 2015, 11:31 pm
#262
Join Date: May 2014
Posts: 378
The big schedule change is this weekend, should all be back to normal by Monday morning.
Jul 19, 2015, 2:51 pm
#263
Join Date: Feb 2013
Location: DCA
Posts: 7,769
We'll see...as a poster notes above, flights that had SAAver availability last week are now coming back as AAnytime. From a technical perspective, a system refresh would probably be a good time for another round of stealth devaluations...
Jul 19, 2015, 3:03 pm
#264
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Jul 19, 2015, 3:57 pm
#266
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Jul 19, 2015, 5:17 pm
#267
Join Date: Dec 2010
Posts: 2,652
It's a glitch... and still glitched. If you search city pair awards serviced only by pmUS like CLT-CHS, saaver doesn't even come up as an option/button after October.
Jul 19, 2015, 5:27 pm
#268
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
They do for me. Saver, US-operated, US-coded, on aa.com in early September, the first week I tried.
Jul 19, 2015, 5:45 pm
#269
Join Date: Dec 2010
Posts: 2,652
Scroll forward in the calendar and you'll see the sAAver buttons disappear.
Last edited by saaveraward; Jul 19, 2015 at 5:54 pm
Jul 19, 2015, 10:44 pm
#270
Join Date: Jul 2011
Location: apud Aëroportum
Posts: 265
Previously missing pmUS flights on AA.com now seem to list correctly as AA metal after 10/17, but all BA/IB/AY codeshares of pmUS flights after 10/17 are still AWOL...