Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Sep 17, 2015, 7:36 am
#331
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
People still use IE? 
Sep 17, 2015, 10:23 am
#332
Suspended
Join Date: Mar 2009
Posts: 981
website trouble?
anyone having trouble logging in or searhing flights?
Sep 17, 2015, 10:26 am
#333
Join Date: Oct 2014
Posts: 265
Yes - can't get in with either my login or wifes login
Sep 17, 2015, 10:31 am
#334
Join Date: Oct 2011
Location: ORD, MKE
Programs: Bonvoy LT Gold, Hilton Silver, Hyatt Discoverist, Hertz PC, National EE
Posts: 710
Same here. Started trying to log in about ten minutes ago. Was able to get in as recently as 2 hours ago.
Without logging in was able to get to the Plan Travel page and input my search. AA.com thought for a while then coughed up "System Error. This feature is currently unavailable. Please wait a few moments and try again."
Hope the fares I was pricing don't change.
Update: Tried calling in but was told the wait for a call back would be about an hour. Ugh. Tried using the app to book, which redirects to the mobile site inside the app. Instead of "System Error" I got "No flights were found..."
From the app I was able to change the seat on my present flight so that part seems to work. Guess it's just reservations?
Without logging in was able to get to the Plan Travel page and input my search. AA.com thought for a while then coughed up "System Error. This feature is currently unavailable. Please wait a few moments and try again."
Hope the fares I was pricing don't change.
Update: Tried calling in but was told the wait for a call back would be about an hour. Ugh. Tried using the app to book, which redirects to the mobile site inside the app. Instead of "System Error" I got "No flights were found..."
From the app I was able to change the seat on my present flight so that part seems to work. Guess it's just reservations?
Last edited by megalab; Sep 17, 2015 at 11:01 am Reason: Updated
Sep 17, 2015, 10:34 am
#335
Join Date: Aug 2015
Posts: 2
Thought I was the only one having an issue. Glad to know I'm not alone...hopefully they fix it soon.
Sep 17, 2015, 10:35 am
#336
Join Date: Jul 2011
Location: DFW
Posts: 1,145
I haven't been able to search for award flights for over 24 hours now...keep getting system error message, no matter how I search.
Sep 17, 2015, 10:39 am
#337
Join Date: Jan 2014
Location: CLT
Programs: Hilton Diamond, Hyatt Diamond, AA Plat, formerly Delta Diamond
Posts: 2
Can't login either...
Sep 17, 2015, 10:45 am
#338
Join Date: Jul 1999
Location: Dallas, Texas, USA
Posts: 179
Having the same issue for my wife and I - tried two different browsers as well.
Sep 17, 2015, 10:53 am
#339
Join Date: Jun 2015
Location: New York, NY
Posts: 17
I'm having the same problems. Can't login or search for flights.
Sep 17, 2015, 10:53 am
#340
Join Date: May 2014
Location: LAS
Programs: DL GM
Posts: 283
According to Twitter AA systems are down nationwide and people can't check in.
Sep 17, 2015, 10:58 am
#341
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Sep 17, 2015, 11:01 am
#342
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Wrong forum, so we will merge this with the existing thread in the proper forum.
/Moderator
/Moderator
Sep 17, 2015, 11:08 am
#343
Join Date: Sep 2005
Location: MCI
Programs: AA EXP, Hyatt Globalist
Posts: 166
Terminal supervisor (?)just updated us on overhead that all computer systems down and the delay is indefinite.
Sep 17, 2015, 11:11 am
#344
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
This last post needs to be broken into separate thread. Things are falling apart at DFW. I think the link to Sabre from AA systems are down (at least at DFW)
R
R
Sep 17, 2015, 11:16 am
#345
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
Having the same issues on aa.com, but usairways.com seems to be functioning normally, in case that helps anyone.