Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Oct 8, 2015, 10:15 am
#376
Join Date: Oct 2009
Posts: 643
Good to know I'm not the only one! Have you ever booked that routing successfully? I have flown iah dfw clt ord a few times now, so I was surprised I couldn't book it!
Oct 8, 2015, 5:02 pm
#377
Join Date: May 2015
Programs: AA EXP
Posts: 46
This has always driven me mad, but tonight, its worse than ever.
I like to add extra legs to my AA flights for obvious reasons. I often fly HOU-ORD, but my preferred route is HOU-DFW-CLT-ORD. Or HOU-CLT-ORD if I have to.
ANYTIME I search this and get a price, I find that the "price has gone up" as I try to purchase. Eventually, I can usually find one that hasn't "risen."
Today, when I search this far, it comes up at 160. But then when I add my details, it goes up to 175. Fine, 175. I click okay to continue with the purchase. Instead of proceeding, it tells me that my fare has changed: to 160! And so on. I'm stuck in an infinity loop of repricing and there's nothing I can do to break it. Or does someone know of a way?
I like to add extra legs to my AA flights for obvious reasons. I often fly HOU-ORD, but my preferred route is HOU-DFW-CLT-ORD. Or HOU-CLT-ORD if I have to.
ANYTIME I search this and get a price, I find that the "price has gone up" as I try to purchase. Eventually, I can usually find one that hasn't "risen."
Today, when I search this far, it comes up at 160. But then when I add my details, it goes up to 175. Fine, 175. I click okay to continue with the purchase. Instead of proceeding, it tells me that my fare has changed: to 160! And so on. I'm stuck in an infinity loop of repricing and there's nothing I can do to break it. Or does someone know of a way?
Oct 10, 2015, 12:15 pm
#378
Join Date: Jun 2008
Location: ORD
Posts: 1,845
Usually book AAward over the phone.
Trying to book a ticket today. The website is HORRIBLE.
"System Down", "Our System" is having trouble, over and over.
Feel sorry for others than have to work this site regularly.
What a Mess!
Keep getting kick completely out, and you are not "easily" able to view your ticket price, and NOT AT ALL if you booked with an AAgent.
What's the big secret about your ticket price?
Absolutely HORRIBLE!
Trying to book a ticket today. The website is HORRIBLE.
"System Down", "Our System" is having trouble, over and over.
Feel sorry for others than have to work this site regularly.
What a Mess!
Keep getting kick completely out, and you are not "easily" able to view your ticket price, and NOT AT ALL if you booked with an AAgent.
What's the big secret about your ticket price?
Absolutely HORRIBLE!
Last edited by zznoname; Oct 10, 2015 at 1:26 pm
Oct 11, 2015, 4:35 pm
#379
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Went online in an attempt to book a flight for this Thursday.
View available seats... System error
Meal selection... System error
Hold... System error
Frustrating enough that I went to UA and purchased my F ticket there instead, ticket was issued immediately, seats were chosen, but of course, the meal could not be (like living in the stone ages...
).
View available seats... System error
Meal selection... System error
Hold... System error
Frustrating enough that I went to UA and purchased my F ticket there instead, ticket was issued immediately, seats were chosen, but of course, the meal could not be (like living in the stone ages...
).
Oct 21, 2015, 7:52 pm
#380
Join Date: Apr 2011
Programs: AAdvantage (Platinum)
Posts: 470
Firefox 41 is complaining that aa.com only supports RC4 for its encryption. Apparently RC4 is no longer considered secure so Firefox and other web browsers plan to remove support for RC4 in Jan 2016 now that > 99% of websites offer/support something better than RC4. As a test I tried to manually disable RC4 support and confirmed I couldn't connect to aa.com via https.
So, people might want to avoid upgrading their web browsers in 2016 unless/until AA is improve (though the following suggests AA really needs to bug Akamai to get their act together):
https://www.ssllabs.com/ssltest/anal...s=23.41.189.41
So, people might want to avoid upgrading their web browsers in 2016 unless/until AA is improve (though the following suggests AA really needs to bug Akamai to get their act together):
https://www.ssllabs.com/ssltest/anal...s=23.41.189.41
Oct 21, 2015, 8:57 pm
#381
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,428
Firefox 41 is complaining that aa.com only supports RC4 for its encryption. Apparently RC4 is no longer considered secure so Firefox and other web browsers plan to remove support for RC4 in Jan 2016 now that > 99% of websites offer/support something better than RC4. As a test I tried to manually disable RC4 support and confirmed I couldn't connect to aa.com via https.
So, people might want to avoid upgrading their web browsers in 2016 unless/until AA is improve (though the following suggests AA really needs to bug Akamai to get their act together):
https://www.ssllabs.com/ssltest/anal...s=23.41.189.41
So, people might want to avoid upgrading their web browsers in 2016 unless/until AA is improve (though the following suggests AA really needs to bug Akamai to get their act together):
https://www.ssllabs.com/ssltest/anal...s=23.41.189.41
Oct 22, 2015, 7:10 pm
#382
Join Date: Dec 2004
Location: Apex, NC
Programs: AA EXP, Delta DM, Bonvoy Titanium, Honors Diamond, Hertz Presidents Club, National Exec something!
Posts: 103
Fare class
Kinda a dumb question, but since AA redesigned the 'Your Trips' page, I don't see where I can find the fare class. Am I missing something? Any idea where I can find it for a booked itinerary? :-)
Oct 22, 2015, 7:23 pm
#383
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 757
Firefox 41 is complaining that aa.com only supports RC4 for its encryption. Apparently RC4 is no longer considered secure so Firefox and other web browsers plan to remove support for RC4 in Jan 2016 now that > 99% of websites offer/support something better than RC4. As a test I tried to manually disable RC4 support and confirmed I couldn't connect to aa.com via https.
So, people might want to avoid upgrading their web browsers in 2016 unless/until AA is improve (though the following suggests AA really needs to bug Akamai to get their act together):
https://www.ssllabs.com/ssltest/anal...s=23.41.189.41
So, people might want to avoid upgrading their web browsers in 2016 unless/until AA is improve (though the following suggests AA really needs to bug Akamai to get their act together):
https://www.ssllabs.com/ssltest/anal...s=23.41.189.41
I'm not sure if anyone from AA IT reads this board, but if I was in charge of security, I'd be pushing toward supporting a modern cipher and turning off RC4. The only modern systems that require RC4 are IE versions BELOW 6 and most old Android phones. Web servers can negotiate the most secure cipher available. It's asinine that AA's IT department would only support what's arguably the most insecure cipher.
Their certificate chain also has an SHA-1 root, which is a whole other can of worms.
Oct 22, 2015, 8:10 pm
#384
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Not missing anything. They're just streamlining it to make it easier to screw customers into buying "up fares" then surprising them with economy seats.
Oct 22, 2015, 9:06 pm
#385
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,428
The bigger problem is that there are at least 4 different CVE's about RC4 SSL. RC4 is VERY vulnerable to man-in-the-middle attacks. I'd make the argument that someone could very easily eavesdrop on encrypted communication between a browser and aa.com if motivated to do so (This means credit card numbers, travel plans, AAdvantage account passwords, etc).
I'm not sure if anyone from AA IT reads this board, but if I was in charge of security, I'd be pushing toward supporting a modern cipher and turning off RC4. The only modern systems that require RC4 are IE versions BELOW 6 and most old Android phones. Web servers can negotiate the most secure cipher available. It's asinine that AA's IT department would only support what's arguably the most insecure cipher.
Their certificate chain also has an SHA-1 root, which is a whole other can of worms.
I'm not sure if anyone from AA IT reads this board, but if I was in charge of security, I'd be pushing toward supporting a modern cipher and turning off RC4. The only modern systems that require RC4 are IE versions BELOW 6 and most old Android phones. Web servers can negotiate the most secure cipher available. It's asinine that AA's IT department would only support what's arguably the most insecure cipher.
Their certificate chain also has an SHA-1 root, which is a whole other can of worms.
Oct 22, 2015, 9:18 pm
#386
Join Date: Apr 2011
Programs: AAdvantage (Platinum)
Posts: 470
It's not about changes to AA.com, it's about changes to web browsers to no longer support a very insecure way to communicate with websites. A website can offer several different ways to encrypt traffic (i.e., talk secretly to prevent eavesdropping). AA.com only supports 1 method, and that method is very insecure. Once web browsers drop support for that insecure method then people using those web browsers might have problems using AA.com. In the meantime a 3rd party can potentially eavesdrop on your use of AA.com.
Oct 23, 2015, 12:13 am
#387
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 757
What you're saying makes absolutely NO sense to 99% of he people who access AA.cnm. Quit the tekkii talk and just speak to the rest of us. Is using Firefox or IE a problem with accessing AA.com? It seems like few people are having problems. In NON-TEKKI language, please tell us how any changes to AA.com might affect our access to our accounts and making reservations. No more chat about RC4. Just speak plain English. Am I going to have a problem using Firefox 41.0.2 for routine transactions?
Very soon, web browsers will drop support for this technology, which will mean a FUTURE version of your beloved Firefox browser will refuse to access aa.com unless they upgrade aa.com to not use this old, vulnerable technology. Many website administrators have already upgraded to use other technologies in place of RC4 to ensure their users will be able to continue accessing their site with future browser versions. AA will need to do the same, and they probably already should have... Like years ago.
Oct 23, 2015, 7:33 am
#388
Join Date: Jul 2000
Location: ATL/TPA
Programs: Hilton Diamond, Lifetime Marriott Gold, Hyatt Discoverist, Avis President's Club
Posts: 362
AA.com @ 9:30 EDT
Secure Connection Failed
An error occurred during a connection to www.aa.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
...trying to purchase a ticket - where the price has gone down since earlier in the week - before the morning
fare load!
Was Firefox > going to Chrome
Secure Connection Failed
An error occurred during a connection to www.aa.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
...trying to purchase a ticket - where the price has gone down since earlier in the week - before the morning
fare load!
Was Firefox > going to Chrome
Last edited by nycatl; Oct 23, 2015 at 7:42 am
Oct 23, 2015, 4:17 pm
#389
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Can't change seats on LUS flights. Apparently AA.com also never requested my UPGs during booking for my LUS flights after calling the EXP desk, even though they were auto requested during booked and noted as requested in my reservation.
Oct 23, 2015, 4:31 pm
#390
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
Sounds like a mixed itinerary that was booked pre-10/17 when this was a known bug, regardless of which side the actual ticket was issued from. The only way to get on the upgrade list was at the airport. Plenty of discussion about this scattered around.