Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Nov 10, 2015, 9:26 am
#436
Join Date: May 2002
Location: Arizona
Posts: 5,690
AA booking engine not working for rev and non rev awards
Nov 10, 2015, 9:30 am
#437
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
Been trying to book a simple LAX-YYZ-LAX flight this morning, along with researching another trip, and the AA.com engine appears down for both revenue and award tickets. Hopefully to be resolved soon.
Nov 10, 2015, 9:38 am
#439
Join Date: Aug 2011
Programs: many
Posts: 1,437
And the mobile app is also not working. Hopefully they get this sorted soon.
Nov 10, 2015, 9:41 am
#440
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Yep not working for me either. According to AA.com right now there isn't a single award seat between NYC and LON on any OW airline 
Nov 10, 2015, 9:57 am
#441
Join Date: Sep 2014
Location: CLT
Posts: 33
Yes it's down for me as well.
On a related note, has anyone else have issues with the award map? Recently, almost anytime I do more than one search, the page freezes.
On a related note, has anyone else have issues with the award map? Recently, almost anytime I do more than one search, the page freezes.
Nov 10, 2015, 10:02 am
#442
Join Date: Apr 2012
Location: Texas
Programs: UA, AA, DL, BA, Marriott, Hilton, Accor, Hyatt
Posts: 1,292
Website down?
Trying to book DFW-LGA for January 2016 and I get a red "no flights found' error. Anyone else with the same problem? Thanks!
Nov 10, 2015, 10:04 am
#443
Join Date: Jan 2011
Location: San Jose, CA
Programs: CX Diamond, AA CK (quit 2018), Starwood Platinum, National EXC Elite
Posts: 283
Nov 10, 2015, 10:08 am
#444
Join Date: Mar 2012
Location: PIT
Programs: AA Platinum, Marriott Silver, Fantasy Football Champ
Posts: 72
I'm trying to book a 1 way flight for my wife and I on Sunday December 6th from Pittsburgh to Nashville. I keep getting an error for no flights found? Is there an issue with the site or are there really no flights for that route?
Nevermind....looks like the site is down.....Guess I will wait.
Nevermind....looks like the site is down.....Guess I will wait.
Last edited by JY1024; Nov 10, 2015 at 12:55 pm Reason: merged consecutive posts
Nov 10, 2015, 10:10 am
#445
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,659
Trying to book flights for today... :-(
Nov 10, 2015, 10:10 am
#446
Join Date: May 2006
Programs: AA EXP, Priority Club Platinum
Posts: 89
Yes, same problem.
Nov 10, 2015, 10:11 am
#447
Join Date: Dec 2009
Location: DFW
Programs: AA EXP
Posts: 1,590
annoying
Nov 10, 2015, 10:12 am
#448
Join Date: Apr 2012
Location: Texas
Programs: UA, AA, DL, BA, Marriott, Hilton, Accor, Hyatt
Posts: 1,292
Thank you all. It looks that I can book on Expedia all the AA flights I want. Less than ideal, but if they don't fix the website soon I might have to do that.
Nov 10, 2015, 10:15 am
#449
Join Date: Mar 2011
Programs: SPG Gold, Marriot Gold, AA
Posts: 11
I'm glad it wasn't just me. ABQ is a po-dunk airport ... thought maybe AA pulled out for a minute there!
Nov 10, 2015, 10:16 am
#450
Join Date: Mar 2011
Programs: SPG Gold, Marriot Gold, AA
Posts: 11
btw looks like British Airways is down too
Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.