Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Nov 28, 2015, 2:14 pm
#511
Join Date: Jun 2015
Location: aa plat, marriott gold elite
Posts: 97
True, I will try calling and getting my ISP to release my IP to get a new one. Yes I've tried using Incognito mode in Chrome, etc. I'll keep people updated
Nov 28, 2015, 4:07 pm
#512
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,439
(My) Home internet banned from aa.com? (To merge)
Have you emptied your cache?
Nov 28, 2015, 5:15 pm
#513
Join Date: Nov 2012
Location: PBI/FLL/MIA
Programs: DL DM/2MM, MR Ambassador, National EE
Posts: 1,614
Nov 28, 2015, 5:33 pm
#514
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Depends on the ISP, but usually only if you leave it off for a period longer than the DHCP timeout which is typically a few hours to a few days. So just rebooting it usually doesn't cause a new IP address to be assigned.
Nov 28, 2015, 7:28 pm
#515
Join Date: Dec 2006
Location: ORD
Programs: AA EXP,2MM, DL Gold,Starwood PLT
Posts: 3,876
couple of things typically solve this problem. 1. completely shut down and restart both your computer and modem. 2. if that fails try another browser. I occasionally have problems that something doesn't work on chrome yet will work fine on firefox or explorer. I only keep all 3 browsers for this reason.
Nov 30, 2015, 7:50 am
#516
Join Date: Mar 2012
Location: BOS
Programs: UA 1K, Hyatt Globalist
Posts: 194
Hello all - noticed as of last night that none of my trip details are loading when logged in. Anyone else experiencing this issue?
Have tried multiple browsers, multiple ISP's.
Have tried multiple browsers, multiple ISP's.
Dec 1, 2015, 4:46 am
#517
Join Date: Mar 2010
Location: ORD
Programs: AA EXP, AA 3M Bonvoy Titanium Elite
Posts: 110
Just called EP Desk because my SWU's all showed zero but they said a system upgrade they were running overnight was still going and no one can see them currently, fyi.
Dec 1, 2015, 6:35 pm
#518
Join Date: Dec 2009
Location: ORD
Programs: 2015 kettle
Posts: 653
500mi upgrades not showing
I bought 4 a couple of days ago, hoping to get upgraded on a flight Saturday. They still don't show in my account, but phone agent said she sees them in there. Credit card shows the charge. Is this normal-should I be pursuing it since I could be upgraded tomorrow as a Platinum? Thx-new to aadvantage.
Dec 1, 2015, 6:36 pm
#519
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363
I bought 4 a couple of days ago, hoping to get upgraded on a flight Saturday. They still don't show in my account, but phone agent said she sees them in there. Credit card shows the charge. Is this normal-should I be pursuing it since I could be upgraded tomorrow as a Platinum? Thx-new to aadvantage.
Dec 1, 2015, 6:39 pm
#520
Join Date: Dec 2009
Location: ORD
Programs: 2015 kettle
Posts: 653
500mi upgrades not showing
I have requested the upgrade online. Shows requested, just not sure if they will be there tomorrow when the 72hr window comes.
Dec 1, 2015, 6:45 pm
#521
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
If the AAgent can see them in your account then they will be there when the computer tried to do the upgrade. They both use the back-office systems to see what is there. AA.com presents data from a different system that is supposed to get updated on some schedule, I doubt it is at every account change. I'd bet there is a sync run periodically to catch everything up. So I wouldn't worry too much right now.
If you get noticed when trying to do OLCI and you're upgrade is refused then do to missing 500-mile upgrades, THEN it's time to get on the phone and have it pushed through!
If you get noticed when trying to do OLCI and you're upgrade is refused then do to missing 500-mile upgrades, THEN it's time to get on the phone and have it pushed through!
Dec 1, 2015, 6:46 pm
#522
Join Date: Jun 2015
Location: aa plat, marriott gold elite
Posts: 97
yeah thats normal. their systems are instant, whereas the profiles on the webpage and app take a few days / a week to update
Dec 1, 2015, 6:59 pm
#523
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Neither e500s nor SWU were showing in our accounts on aa.com. This is a glitch.
Dec 1, 2015, 7:03 pm
#524
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,218
Dec 1, 2015, 8:44 pm
#525
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948