Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Apr 20, 2015, 11:07 pm
#152
Join Date: Mar 2013
Location: SYD-YUL
Programs: QFWP; HH Diamond
Posts: 60
AA Bookings Down?
Hey all,
Been trying to book some flights but always get a System Error from AA after selecting the flights and logging in. It's been like this for several hours now.
Anyone else getting these errors?
Been trying to book some flights but always get a System Error from AA after selecting the flights and logging in. It's been like this for several hours now.
Anyone else getting these errors?
Apr 20, 2015, 11:26 pm
#153
Join Date: Feb 2012
Location: SAN
Programs: AA-EXP; US-Silver; Marriott-Platinum; Starwood-Platinum; Hilton-Gold
Posts: 1,260
Apr 20, 2015, 11:45 pm
#154
Join Date: Mar 2013
Location: SYD-YUL
Programs: QFWP; HH Diamond
Posts: 60
.....
Apr 21, 2015, 7:41 am
#155
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Try searching multi-city by schedule for the same flights. You'll see a few posts upthread that both myself and wrp96 were having the same issue.
Apr 21, 2015, 9:08 pm
#156
Join Date: Jan 2013
Location: SFO
Programs: WFBF
Posts: 963
Both AA and US websites and mobile apps erroring on login for me now. AA just keeps showing login page; US at least shows an error.
Apr 21, 2015, 9:36 pm
#157
Join Date: Jan 2013
Location: SFO
Programs: WFBF
Posts: 963
...and working now.
Apr 22, 2015, 6:51 am
#158
Join Date: Jun 2014
Posts: 23
I've been trying to make a booking for several hours. Get to the screen where you enter your info and when I hit continue it says this portion of the system is unavailable. Getting frustrated because the itinerary I want is at a great price and I need to put in hold while someone else makes sure she can coordinate flights with me.
Twelve hours later and still can't book a flight on AA.com. And since I need to put it on hold, using another method won't help.
Twelve hours later and still can't book a flight on AA.com. And since I need to put it on hold, using another method won't help.
When I try to book a flight on aa.com, it let's me select teh flight I want but as soon as I go to the next screen, I get an error saying, "The flight(s) or fare selected is no longer available. Please modify your request.". However, when I go to the usairways.com website, I can book the exact same flights for the exact same fare. This happens with several different computers and using several different web browsers, including serveral different versions of MSIE, Chrome and even Firefox and trying Multi-City does seem to work.
The one thing I will say is that at least one leg of the itinerary I am trying to book was (is?) is on US Airways metal. Perhaps that has something to do with it.
Regardless, has anyone else had this issue and, if so, is there any way to get around it (besides from booking on the US Airways website, that is)?
Apr 22, 2015, 7:31 am
#159
Join Date: Dec 2001
Location: La Quinta, CA
Posts: 2,056
win 8/64 with ie10 - STILL, after 5 days with a phone call & web form & twitter) it thinks its in compatibility mode (back to ie9) and wont display and free flights.
But if you go through the US site and click "book award seats" you can get it to produce them.
But if you go through the US site and click "book award seats" you can get it to produce them.
Apr 22, 2015, 11:09 am
#160
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,740
I have been having a similar problem for the last several weeks.
When I try to book a flight on aa.com, it let's me select teh flight I want but as soon as I go to the next screen, I get an error saying, "The flight(s) or fare selected is no longer available. Please modify your request.". However, when I go to the usairways.com website, I can book the exact same flights for the exact same fare. This happens with several different computers and using several different web browsers, including serveral different versions of MSIE, Chrome and even Firefox and trying Multi-City does seem to work.
The one thing I will say is that at least one leg of the itinerary I am trying to book was (is?) is on US Airways metal. Perhaps that has something to do with it.
Regardless, has anyone else had this issue and, if so, is there any way to get around it (besides from booking on the US Airways website, that is)?
When I try to book a flight on aa.com, it let's me select teh flight I want but as soon as I go to the next screen, I get an error saying, "The flight(s) or fare selected is no longer available. Please modify your request.". However, when I go to the usairways.com website, I can book the exact same flights for the exact same fare. This happens with several different computers and using several different web browsers, including serveral different versions of MSIE, Chrome and even Firefox and trying Multi-City does seem to work.
The one thing I will say is that at least one leg of the itinerary I am trying to book was (is?) is on US Airways metal. Perhaps that has something to do with it.
Regardless, has anyone else had this issue and, if so, is there any way to get around it (besides from booking on the US Airways website, that is)?
And it only occurs when I'm trying to book flights to NYC. I've booked multiple other itineraries this week with no issues at all.
Apr 23, 2015, 1:29 am
#161
Join Date: Dec 2001
Location: La Quinta, CA
Posts: 2,056
I can buy tickets. I cant redeem miles. Tested across a wide range of mileage of requirements to different destinations.
The ultimate decline in a FF program.
The ultimate decline in a FF program.
Apr 24, 2015, 12:29 pm
#162
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,941
Summary for April 24th
I can redeem miles for domestic filghts.
I can't redeem miles for International flights.
Booking Paid Flights
Generally I can book all paid flights.
Tried a variety of web browsers
I can redeem miles for domestic filghts.
I can't redeem miles for International flights.
Booking Paid Flights
Generally I can book all paid flights.
Tried a variety of web browsers
Apr 24, 2015, 10:09 pm
#163
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,740
Friends tried to book their tickets to NYC today and reported problem as well.
Apr 29, 2015, 8:58 pm
#164
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,740
AA.com doesn't want me to book for other people now. Trying to book using miles for a friend and no matter what I do, it tries to revert to my name on the reservation. Been holding for web services for 30 minutes now.
Apr 30, 2015, 12:55 am
#165
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
Not really down but, for an open-jaw trip with a couple of code shares, AA.com was quoting $150 more than either ITA or AA phone agents themselves. I bought over the phone. 