Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Jan 23, 2015, 12:57 pm
#46
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,418
(I think I recall that if I booked from a third-party - like my corporate travel portal - then, I couldn't change the reservation name on AA.com)
Jan 23, 2015, 2:35 pm
#47
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
When I'm on aa.com, I click into any reservation. Just to the right of the AA record locator is the Reservation Name in an editable text box. I just type whatever I want into the box and click the dark grey "Change" button just to the right of it.
(I think I recall that if I booked from a third-party - like my corporate travel portal - then, I couldn't change the reservation name on AA.com)
(I think I recall that if I booked from a third-party - like my corporate travel portal - then, I couldn't change the reservation name on AA.com)
Jan 23, 2015, 7:30 pm
#48
Join Date: Feb 2014
Programs: AA EXP, HYATT Globalist, Marriott GLD, Car National Exe
Posts: 100
I can't seem to book any economy fare from ORD - SGN, EWR - SGN, PHL - SGN for April 2015. I've been trying all day... The site keep showing the fare, but after I selected both flights, It kept telling the fare was no longer available... can anyone help? Thanks!
Jan 26, 2015, 11:30 pm
#49
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
Good luck!
Jan 27, 2015, 7:31 pm
#50
Join Date: Dec 2012
Location: Philadelphia
Programs: HH Diamond, IHG Plat, SPG & Marriott Gold, CC Silver
Posts: 541
It's ticketed, but has had that message for the last 2 weeks.
Jan 27, 2015, 8:14 pm
#51
Join Date: Apr 2005
Location: NYC
Posts: 1,756
cannot seem to access aa.com @ 10.14pm EST.
Jan 27, 2015, 10:17 pm
#53
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,887
Could not ticket a BA US AA award reservation on aa.com tonight. Kept receiving an invalid st a te error message. Called Web services, they could not ticket either, but waived agent fees and sent me to a res agent who was finally able to ticket. It's a business class award with a u US booking code but the label says economy. A work in process, I won't even say progress
Jan 30, 2015, 4:21 pm
#54
Join Date: Sep 2014
Location: NYC
Programs: AA EXP, 1865 Voyager, *G
Posts: 112
Tried looking but haven't seen this particular one in this thread going back a few pages:
"Your reservation details cannot be retrieved at this time. This may be caused by changes made to the reservation outside of AA.com. Please contact AA Reservations."
There was originally a problem with my flights (LGA - ORF - JFK - LAX - JFK), likely caused due to the inbound LAX - JFK SWUs clearing (therefore having two flights listed) which had a couple of knock-on effects -- which a great guy named James (?) on the EXP Desk helped clear up and reticket everything.
I *had* been able to see the reservation on the website after that but no longer...
Any thoughts? Just a hiccup and will return to normal eventually?
"Your reservation details cannot be retrieved at this time. This may be caused by changes made to the reservation outside of AA.com. Please contact AA Reservations."
There was originally a problem with my flights (LGA - ORF - JFK - LAX - JFK), likely caused due to the inbound LAX - JFK SWUs clearing (therefore having two flights listed) which had a couple of knock-on effects -- which a great guy named James (?) on the EXP Desk helped clear up and reticket everything.
I *had* been able to see the reservation on the website after that but no longer...
Any thoughts? Just a hiccup and will return to normal eventually?
Jan 31, 2015, 9:49 pm
#55
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
Tried looking but haven't seen this particular one in this thread going back a few pages:
"Your reservation details cannot be retrieved at this time. This may be caused by changes made to the reservation outside of AA.com. Please contact AA Reservations."
There was originally a problem with my flights (LGA - ORF - JFK - LAX - JFK), likely caused due to the inbound LAX - JFK SWUs clearing (therefore having two flights listed) which had a couple of knock-on effects -- which a great guy named James (?) on the EXP Desk helped clear up and reticket everything.
I *had* been able to see the reservation on the website after that but no longer...
Any thoughts? Just a hiccup and will return to normal eventually?
"Your reservation details cannot be retrieved at this time. This may be caused by changes made to the reservation outside of AA.com. Please contact AA Reservations."
There was originally a problem with my flights (LGA - ORF - JFK - LAX - JFK), likely caused due to the inbound LAX - JFK SWUs clearing (therefore having two flights listed) which had a couple of knock-on effects -- which a great guy named James (?) on the EXP Desk helped clear up and reticket everything.
I *had* been able to see the reservation on the website after that but no longer...
Any thoughts? Just a hiccup and will return to normal eventually?
Feb 2, 2015, 11:06 am
#56
Join Date: Jan 2014
Posts: 474
AA Website Problems
Is anybody else having issues making reservations on the aa.com website? I'm getting timeouts and getting logged out constantly. I also logged in just now and saw my mileage balance set to 0.
Last edited by ShortDog; Feb 2, 2015 at 11:16 am
Feb 2, 2015, 11:12 am
#57
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Same issue here. Very slow as well.
FYI..my reservation change timed out but it did ticket so be careful of doing it multiple times.
FYI..my reservation change timed out but it did ticket so be careful of doing it multiple times.
Feb 2, 2015, 11:26 am
#58
Join Date: Jun 2008
Location: Texas
Programs: American Airlines British Airways
Posts: 1,752
The website says access to account information is unavailable. It does not say why.
"Access to your AAdvantage account information is currently unavailable. This may impact your ability to Login, book AAdvantage award travel and enroll in Admirals Club. We apologize for any inconvenience. If you need assistance during this time, you may contact us"
How about we spend a few hours speculating. I say it is due to FM.
"Access to your AAdvantage account information is currently unavailable. This may impact your ability to Login, book AAdvantage award travel and enroll in Admirals Club. We apologize for any inconvenience. If you need assistance during this time, you may contact us"
How about we spend a few hours speculating. I say it is due to FM.
Feb 2, 2015, 11:50 am
#59
Join Date: Jan 2014
Posts: 145
Everything is down. Tried call and waited almost 2 hours before hanging up. US elite flying tomorrow and there is nobody that can help me -- what a huge problem with this joke of an airline.
Feb 2, 2015, 11:55 am
#60
Join Date: Apr 2014
Location: DFW/LAX
Programs: HH Diamond, AA EXP
Posts: 534
It was a little slow for me, but i managed to ticket one about 30 minutes ago.