Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Jan 11, 2015, 1:47 pm
#16
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Lately I've (also) been seeing the message:
Notice: We are experiencing technical difficulties and are unable to display your reservation at this time. Please try again.
I thought it might be computer/browser related, but I get it on my ipad and computers in AC's, Amex Centurion lounges, etc.
[Even though I subscribe to EF and have "SWU alerts" in place I still check the related itns on aa.com--hoping to see a (similar) message noting that the details of the reservation can't be shown--indicating that my upg has cleared.
]
Notice: We are experiencing technical difficulties and are unable to display your reservation at this time. Please try again.
I thought it might be computer/browser related, but I get it on my ipad and computers in AC's, Amex Centurion lounges, etc.
[Even though I subscribe to EF and have "SWU alerts" in place I still check the related itns on aa.com--hoping to see a (similar) message noting that the details of the reservation can't be shown--indicating that my upg has cleared.
]
Jan 11, 2015, 2:45 pm
#17
Join Date: Apr 2010
Posts: 1,546
Here's a mystery. In my online summary my "Ending Balance" is xxx,595, but my "Total Available Award Mileage" is xxx,597. I guess the extra 2 miles are a Christmas bonus?
Jan 11, 2015, 7:15 pm
#18
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
Not able to get into the website:
Service Unavailable
The server is temporarily unable to service your request. Please try again later.
Service Unavailable
The server is temporarily unable to service your request. Please try again later.
Jan 14, 2015, 7:27 am
#19
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,237
website mess?
we know the website has been really buggy lately but is anyone else having serious issues lately?
last night i called to re-book a flight. this morning the original and new flights disappeared from my profile. because no confirmation email had been sent, they could not find it--though my amex was charged. after calling the exp desk twice, a woman found it.
two additional flights that show as ticketed on my profile (purchased last night) still have yet to yield an email confirmation. of course when i went to look 20mins ago, one flight disappeared and i had to recall it via the locater which i had thanks to a screenshot (because i knew something would go awry).
last night i called to re-book a flight. this morning the original and new flights disappeared from my profile. because no confirmation email had been sent, they could not find it--though my amex was charged. after calling the exp desk twice, a woman found it.
two additional flights that show as ticketed on my profile (purchased last night) still have yet to yield an email confirmation. of course when i went to look 20mins ago, one flight disappeared and i had to recall it via the locater which i had thanks to a screenshot (because i knew something would go awry).
Jan 14, 2015, 8:14 am
#20
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
we know the website has been really buggy lately but is anyone else having serious issues lately?
last night i called to re-book a flight. this morning the original and new flights disappeared from my profile. because no confirmation email had been sent, they could not find it--though my amex was charged. after calling the exp desk twice, a woman found it.
two additional flights that show as ticketed on my profile (purchased last night) still have yet to yield an email confirmation. of course when i went to look 20mins ago, one flight disappeared and i had to recall it via the locater which i had thanks to a screenshot (because i knew something would go awry).
last night i called to re-book a flight. this morning the original and new flights disappeared from my profile. because no confirmation email had been sent, they could not find it--though my amex was charged. after calling the exp desk twice, a woman found it.
two additional flights that show as ticketed on my profile (purchased last night) still have yet to yield an email confirmation. of course when i went to look 20mins ago, one flight disappeared and i had to recall it via the locater which i had thanks to a screenshot (because i knew something would go awry).
~Moderator
Jan 14, 2015, 10:16 am
#21
Join Date: Dec 2011
Location: PHL / SFO
Programs: free agent
Posts: 797
I made a reservation yesterday afternoon, AmEx was charged almost instantly.
Got the locator code (screenshot), never received a confirmation email.
Checked last night on aa.com - reservation says "ticketed", so all looks good.
This morning - still no confirmation email and I go to look up the reservation - it's gone. Try to pull it up by locator code - "We are experiencing technical difficulties and cannot display your reservation"
What's going on? Is this the shape of things to come?
Got the locator code (screenshot), never received a confirmation email.
Checked last night on aa.com - reservation says "ticketed", so all looks good.
This morning - still no confirmation email and I go to look up the reservation - it's gone. Try to pull it up by locator code - "We are experiencing technical difficulties and cannot display your reservation"
What's going on? Is this the shape of things to come?
Jan 14, 2015, 1:01 pm
#22
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,237
I made a reservation yesterday afternoon, AmEx was charged almost instantly.
Got the locator code (screenshot), never received a confirmation email.
Checked last night on aa.com - reservation says "ticketed", so all looks good.
This morning - still no confirmation email and I go to look up the reservation - it's gone. Try to pull it up by locator code - "We are experiencing technical difficulties and cannot display your reservation"
What's going on? Is this the shape of things to come?
Got the locator code (screenshot), never received a confirmation email.
Checked last night on aa.com - reservation says "ticketed", so all looks good.
This morning - still no confirmation email and I go to look up the reservation - it's gone. Try to pull it up by locator code - "We are experiencing technical difficulties and cannot display your reservation"
What's going on? Is this the shape of things to come?
exactly what is happening.
Jan 14, 2015, 9:35 pm
#23
Join Date: Mar 2001
Location: DFW/PHL
Programs: US CP, UA *G; SPG Plat, Hilton Gold; Natl Exec, Hertz PC
Posts: 623
I also booked a flight last night (1/13) and didn't receive a confirmation email. I called up AA and they didn't know of any problem but they had someone else's email address associated to my ticket. They corrected it and said they sent out a new email but I have yet to receive it.
I had to book the flight logged out because the website refused to recognize my US status.
Ugh, now that I look at the website my reservation status is still "Ticket pending."
I had to book the flight logged out because the website refused to recognize my US status.
Ugh, now that I look at the website my reservation status is still "Ticket pending."
Jan 15, 2015, 6:11 am
#24
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,237
yes, three calls to the Exp desk and three alleged emails sent. none received. and still not showing in my profile yet they claim it is all ticketed!
Jan 16, 2015, 12:16 pm
#25
Join Date: Aug 2004
Location: Chicago
Programs: AA- EXP UA - Silver SPG- PLT Marriott- PLT
Posts: 759
booked three tickets this week,and did not receive any email receipts.
i've called and they said they've all been sent.
Really annoying, as I need to forward these.
i've called and they said they've all been sent.
Really annoying, as I need to forward these.
Jan 16, 2015, 12:21 pm
#26
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
Put a ticket on hold yesterday (while colleague figured out her flights).
No e-mail rec'd for this.
Paid for the ticket this morning-no e-mail confirmation rec'd.
When I logged in to pay for the ticket, seats selected yesterday had vanished.
Wonder how much Discount Dougie is saving on this latest 'enhancement'?
No e-mail rec'd for this.
Paid for the ticket this morning-no e-mail confirmation rec'd.
When I logged in to pay for the ticket, seats selected yesterday had vanished.
Wonder how much Discount Dougie is saving on this latest 'enhancement'?
Jan 16, 2015, 1:25 pm
#27
Join Date: Mar 2011
Programs: AA, UA, DL, AS, LH, BA, VS, HHonors, Hyatt, Club Carlson, IHG, Marriott
Posts: 833
It seems AA account logins are currently disabled.
Regarding balance discrepancies, note that sometimes there are adjustments that AA doesn't always note in your account online. Therefore, you cannot see them but it's reflected in your available balance.
You can try calling AAdvantage to see if there have been any adjustments made in your account not shown in your statement. The agent may have to look hard because sometimes they are not clearly shown from their end or even dated. That may account for the discrepancies seen in some cases.
Regarding balance discrepancies, note that sometimes there are adjustments that AA doesn't always note in your account online. Therefore, you cannot see them but it's reflected in your available balance.
You can try calling AAdvantage to see if there have been any adjustments made in your account not shown in your statement. The agent may have to look hard because sometimes they are not clearly shown from their end or even dated. That may account for the discrepancies seen in some cases.
Jan 16, 2015, 5:58 pm
#29
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,581
Still not able to log in.
Jan 17, 2015, 1:23 pm
#30
Join Date: Aug 2004
Location: Chicago
Programs: AA- EXP UA - Silver SPG- PLT Marriott- PLT
Posts: 759