FlyerTalk Forums - View Single Post - [Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Old Jan 31, 2015, 9:49 pm
  #55  
JIMCHI
 
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,422
Originally Posted by dp4m
Tried looking but haven't seen this particular one in this thread going back a few pages:

"Your reservation details cannot be retrieved at this time. This may be caused by changes made to the reservation outside of AA.com. Please contact AA Reservations."

There was originally a problem with my flights (LGA - ORF - JFK - LAX - JFK), likely caused due to the inbound LAX - JFK SWUs clearing (therefore having two flights listed) which had a couple of knock-on effects -- which a great guy named James (?) on the EXP Desk helped clear up and reticket everything.

I *had* been able to see the reservation on the website after that but no longer...

Any thoughts? Just a hiccup and will return to normal eventually?
I had the same problem after I had called AA and made just a small flight change. I had to call Web Services and they quickly fixed something in the reservation so I could view it on AA.com
JIMCHI is offline