Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Jun 18, 2015, 3:19 pm
#226
Join Date: Jan 2010
Location: Fredericksburg, VA
Programs: American AAdvantage Platinum Pro
Posts: 76
could this be a result of them getting ready to merge the reservation systems?
Jun 18, 2015, 3:29 pm
#227
Join Date: Aug 2010
Location: Philadelphia, PA
Programs: AA EXP, Marriott Silver
Posts: 88
I'm seeing something similar: my reservation for Nov is also showing up in Oct with a separate PRN.
Jun 18, 2015, 4:09 pm
#228
Join Date: Oct 2008
Location: DFW
Programs: AA EXP, 3MM, HH Diamond
Posts: 7
I have the same issue. Each one is for a US flight that was booked ($ and awards) using the AA.com website. In each case the phantom is exactly one month before the actual flight. I called both US web services and ExPlat desk and neither one could see the issue. It appears the phantoms have the US Record Locator for the actual reservation.
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Jun 18, 2015, 7:02 pm
#230
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,586
I've got a phantom reservation showing for a supposed DCA/IAD trip...a month ago.
I can click the view/change on it, and it tries to send me to usairways.com, which doesn't recognize the PNR.
I can click the view/change on it, and it tries to send me to usairways.com, which doesn't recognize the PNR.
Jun 18, 2015, 7:39 pm
#231
Join Date: Mar 2008
Location: TPA, finally
Programs: AA EXP/US CP, United 1K (1MM) , Marriott Plat, Avis Plus
Posts: 303
must be winding the rubber bands
Very odd all day: old reservations, mismatched dates, separated AA/US PRNs. Just viewed my reservations and now it seems back to normal. Now if my upgrade at T-12 with 8 open seats would clear....
Jun 18, 2015, 8:02 pm
#232
Join Date: Dec 2005
Location: Pittsburgh
Posts: 965
I noticed the same thing today! I thought I would check here and see if there were any reports before I called. I have a trip 8/9 - 8/17 PIT-LAX, it showed a duplicate reservation 7/9 - 7/17! Right now the website and the app just show the correct dates. I don't want to lose this reservation, I got a first class 50,000 mile ticket when the dates first came online last September.
Jun 18, 2015, 8:29 pm
#233
Join Date: Oct 2009
Location: SFO, LON
Programs: BA GGL/CCR, Bonvoy Tit, Hilton Dia etc etc
Posts: 2,354
It all got cleaned up eventually, but yes, there was some fun stuff going on, first the back end system went offline for the app for a little while yesterday (or was it two days ago?), then the funky rez stuff started showing up if you had a USair segment, looked related to some bulk autoconversion of US flights.
Mine was funny, not only did the flight get pulled in by a month, but I had a BA flight codeshared as US which ended up showing as a Malaysia codeshare
No harm done so far, but I wager things are about to get interesting ...
Mine was funny, not only did the flight get pulled in by a month, but I had a BA flight codeshared as US which ended up showing as a Malaysia codeshare
No harm done so far, but I wager things are about to get interesting ...
Jun 23, 2015, 12:33 pm
#234
Join Date: Oct 2013
Location: Washington, DC area
Posts: 19
Latest delight in dealing with the totally dysfunctional AA:
When I had to change the date on the last leg of my multi-stop trip, I called AA this morning and made the change, paying the ridiculous $200 change fee. The agent, who had to ask me three times what date I was traveling, made the change and sent me a confirmation email. As a bonus, she also cancelled my mid-trip connecting flight!
Now on AA's phone reservations system. First call-in I was told there was a 13-19 minute wait to speak with a representative, but I could just give them my number and they would call me back in that time frame.
The call-back came as promised, and when I confirmed that I was the person requesting the call, I was put through---to a busy signal!
Now on hold for round 2--not choosing the call-back option.
Flyer beware!
When I had to change the date on the last leg of my multi-stop trip, I called AA this morning and made the change, paying the ridiculous $200 change fee. The agent, who had to ask me three times what date I was traveling, made the change and sent me a confirmation email. As a bonus, she also cancelled my mid-trip connecting flight!
Now on AA's phone reservations system. First call-in I was told there was a 13-19 minute wait to speak with a representative, but I could just give them my number and they would call me back in that time frame.
The call-back came as promised, and when I confirmed that I was the person requesting the call, I was put through---to a busy signal!
Now on hold for round 2--not choosing the call-back option.
Flyer beware!
Jun 27, 2015, 6:39 am
#235
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Why do I feel like I'm playing whack-a-mole when trying to book on AA.com?
Trying to book a simple DEN-PIT ticket. Every time I select flights, I get "Sorry the fare has changed" and the fare is now higher.
Start over and I see the lower fare. Click on it and I get the same "Sorry the fare has changed" message.
Try another set of flights... same thing.
Trying to book a simple DEN-PIT ticket. Every time I select flights, I get "Sorry the fare has changed" and the fare is now higher.
Start over and I see the lower fare. Click on it and I get the same "Sorry the fare has changed" message.
Try another set of flights... same thing.
Last edited by SFO777; Jun 27, 2015 at 9:29 am Reason: typo
Jun 27, 2015, 8:51 am
#236
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I had a flight on hold last night. Realized about 30 minutes before the hold was about to expire that I needed to ticket. Jump on my phone to do so, and of course "system error: that feature is not currently available."
I don't really consider the ability to purchase a flight online a feature so much as the primary purpose for the website to begin with.
Unfortunately I wasn't able to call at that point and my hold expired. Today the flight had doubled in price. I just completed my reservation on United.
I don't really consider the ability to purchase a flight online a feature so much as the primary purpose for the website to begin with.
Unfortunately I wasn't able to call at that point and my hold expired. Today the flight had doubled in price. I just completed my reservation on United.
Jun 27, 2015, 9:31 am
#237
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,700
Why do I feel like I'm playing whack-a-mole when trying to book on AA.com?
Trying to book a simple DEN-PIT ticket. Every time I select flights, I get "Sorry the fare has changed" and the fare is now higher.
Start over and I see the lower fare. Click on it and I get the same "Sorry the fare has changed" message.
Try another set of flights... same thing.
Trying to book a simple DEN-PIT ticket. Every time I select flights, I get "Sorry the fare has changed" and the fare is now higher.
Start over and I see the lower fare. Click on it and I get the same "Sorry the fare has changed" message.
Try another set of flights... same thing.
Jun 27, 2015, 12:04 pm
#238
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Why do I feel like I'm playing whack-a-mole when trying to book on AA.com?
Trying to book a simple DEN-PIT ticket. Every time I select flights, I get "Sorry the fare has changed" and the fare is now higher.
Start over and I see the lower fare. Click on it and I get the same "Sorry the fare has changed" message.
Try another set of flights... same thing.
Trying to book a simple DEN-PIT ticket. Every time I select flights, I get "Sorry the fare has changed" and the fare is now higher.
Start over and I see the lower fare. Click on it and I get the same "Sorry the fare has changed" message.
Try another set of flights... same thing.
Jun 29, 2015, 3:08 am
#239
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
ssl_error_no_cypher_overlap all day long
Jul 1, 2015, 7:20 pm
#240
Join Date: Mar 2012
Location: BOS
Programs: UA 1K, Hyatt Globalist
Posts: 194
Trying to login/check in right now and the site is not loading properly - anyone else experiencing the same?
An error occurred during a connection to www.aa.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)
An error occurred during a connection to www.aa.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)