Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Apr 29, 2023, 8:25 am
#2536
Join Date: Sep 2018
Location: DSM
Programs: AA EXP
Posts: 110
...
After this, I felt something might be up, so I completely disabled my Ad-Blocker (uBlock Origin).
3. Third order, lowes.com for $6, visit tracked, order number linked, points posted next day.
At this point, I think I'm out of the woods and it was my Ad-Blocker.
4. Fourth order, walmart.com for $30 for blood pressure monitor, visit track, order number linked. After 10 days, I used the contact form and I was informed the points weren't coming because of Walmart's Ts&Cs which exclude "Pharmacy" but I thought that more to mean RX as this thing was just an off the shelf purchase. That said, I didn't push it, but I informed them that they should send an email or log somewhere in the web site that the site didn't meet the terms.
...
After this, I felt something might be up, so I completely disabled my Ad-Blocker (uBlock Origin).
3. Third order, lowes.com for $6, visit tracked, order number linked, points posted next day.
At this point, I think I'm out of the woods and it was my Ad-Blocker.
4. Fourth order, walmart.com for $30 for blood pressure monitor, visit track, order number linked. After 10 days, I used the contact form and I was informed the points weren't coming because of Walmart's Ts&Cs which exclude "Pharmacy" but I thought that more to mean RX as this thing was just an off the shelf purchase. That said, I didn't push it, but I informed them that they should send an email or log somewhere in the web site that the site didn't meet the terms.
...
Wal-Mart is pretty misleading, the banner always says "Up to 3 mi/$" but when you click the banner and bring up the detail page they have a lot of categories and most are pretty limited. The 3x is for select categories, but most are 1x or even 0.5x. And of course it's up to them how they categorize each product.
*I've been meaning to give a shout-out for Customer Service here regarding Home Depot. In January I ordered some vertical blinds that I had been needing, and was specifically waiting for an Extra Mile day, purchased on a day that was 8x for Home Decor, this amounted to about 2400 LP and I thought might be important to hit EXP last year. The order didn't track, so after waiting 15 days I contacted CS and was told it would take 8-12 weeks to investigate, but don't worry any LP's would apply retroactively to the purchase date and apply to 2023 status. Fast forward to mid April and I had just barely squeaked by and hit EXP so I wasn't too concerned with the LP's but I asked for an update. I received a response that they were unable to verify the purchase and Home Depot would not pay them commission on the sale so therefore they would not be awarding LP's. I responded that I understood, but was frustrated that I continued to have these problems with Home Depot. I did not ask for anything more and I considered the matter closed. A few days later I received another email from Customer Service saying they had checked with a supervisor and would give me the LP's even though they didn't receive commission. And the best part was, since they were not actually linked to the purchase in January, they applied in April for next year's status! I was pretty happy with that considering I hadn't asked for anything more, I have had pretty good experience with their Customer Service overall.
Apr 30, 2023, 8:00 am
#2537
Join Date: Dec 2003
Location: Washington, DC
Programs: Hyatt Globalist, AA Executive Platinum
Posts: 1,932
Is anyone else having trouble using aa shopping today? I’m getting an ssl protocol error from emjcd.com when I click through the links.
May 1, 2023, 7:29 am
#2538
Join Date: Mar 2007
Location: ABQ & RNO
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,426
Anyone have experience with Crutchfield purchases? I am going on 16 days since my TV purchase at 3 LP per dollar. It has been tracking, but no joy.
May 1, 2023, 12:12 pm
#2539
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
Funny you mention it, I also made a large purchase from Crutchfield 16 days ago and it still hasn't posted. I also bought a TV mount (less than $200) about a week ago and got the miles in 48 hours. I'm sure it's waiting for manual review because of the purchase price. I am submitting a ticket now.
May 1, 2023, 1:34 pm
#2540
Join Date: Mar 2007
Location: ABQ & RNO
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,426
Funny you mention it, I also made a large purchase from Crutchfield 16 days ago and it still hasn't posted. I also bought a TV mount (less than $200) about a week ago and got the miles in 48 hours. I'm sure it's waiting for manual review because of the purchase price. I am submitting a ticket now.
May 1, 2023, 11:58 pm
#2541
Join Date: Feb 2012
Programs: AA, Delta, Bonvoy, Southwest
Posts: 34
I ordered K9 Advantix flea and tick med on PetSmart.com via the aadvantage portal (7x pts when ordered) but didn't get the points. This is an otc product and doesn't require an rx so I thought it would be ok but apparently not.
May 3, 2023, 7:35 am
#2542
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
My Tv ($1,500) and mount, also less than $200, were on the same order. I have submitted a ticket as well and also reached out to Crutchfield to let them know the points are not posting as advertised, <15 days. It's a good deal if they post, but not so if one needs to invest a lot of time in getting the points to post, if they ever do.
May 3, 2023, 8:48 am
#2543
Join Date: Feb 2007
Location: Between ORD and MKE
Programs: AA ExecPlat; UA 1K
Posts: 147
Looks like Walgreens is gone at the moment. Not sure when that happened. They came and went for a few days earlier this year as well. I just placed a routine order at Rite Aid since they have many of the same items.
May 3, 2023, 7:16 pm
#2544
Join Date: Mar 2007
Location: ABQ & RNO
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,426
Less than 48 hours after filling out the missing miles form, my large (approx 9k miles) Crutchfield order is showing under Recent Transactions and no longer just Recent Store Visits. No email from them but who cares. I imagine the miles will post to my AAdvantage account tomorrow.
May 4, 2023, 1:13 pm
#2545
Join Date: Apr 2005
Posts: 5
Thought I'd comment on using AAdvantage Customer Service to assist in retrieving miles that haven't posted despite a claim through the eShopping contact form.
I've been trying to get 8000 LPs and miles from GC.com since late November last year and the last email from eShopping over a month ago was that they were still trying to get commission from GC.com and that this process could take up to 12 weeks, but ignored my comment that I had been waiting nearly 16 weeks!! I have been emailing them once a week since asking for an update and they have been ignoring me.
The AAdvantage Customer Service rep passed me to the Supervisor (as suggested) and took all my details and promised a reply within 7 business days. This morning I received a personalised email saying that the mileage is processing and miles would post within 5-7 business days. I also now see the transaction re-appearing on my eShopping account as pending.
I'm pleasantly surprised, and shocked this worked.
So thank-you very much EQDsSUCK for the tip.
I've been trying to get 8000 LPs and miles from GC.com since late November last year and the last email from eShopping over a month ago was that they were still trying to get commission from GC.com and that this process could take up to 12 weeks, but ignored my comment that I had been waiting nearly 16 weeks!! I have been emailing them once a week since asking for an update and they have been ignoring me.
The AAdvantage Customer Service rep passed me to the Supervisor (as suggested) and took all my details and promised a reply within 7 business days. This morning I received a personalised email saying that the mileage is processing and miles would post within 5-7 business days. I also now see the transaction re-appearing on my eShopping account as pending.
I'm pleasantly surprised, and shocked this worked.
So thank-you very much EQDsSUCK for the tip.
May 4, 2023, 1:53 pm
#2546
Join Date: Dec 2021
Programs: AAdvantage PPro
Posts: 108
Someone had posted a website that tells you the highest earn rate in the last year for different vendors but I cannot find that post. Does anyone know what website that was?
May 4, 2023, 2:00 pm
#2547
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,428
May 5, 2023, 9:32 am
#2550
Join Date: May 2009
Posts: 41
Has anyone had success in getting points on samsung education discount?