Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)

Old Feb 18, 2015, 5:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)


American Airlines is not the contact for Cartera / AAdvantage eShopping .

AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.

If you have trouble getting purchases to track, there's also a browser extension to help.

Cartera website: http://www.cartera.com

Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421

Tel. (781) 541-6800 Fax: (781) 541-6801

For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)

This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.


A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.

As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.

Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html



Notes about Giftcards.com:
  • A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
  • Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
  • Giftcards.com has had various limits over the years, and it was always by calendar month.
  • Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
  • In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
(Copied from the LP thread wiki): Once you click through the AAdvantage eShopping portal to a vendor offer and make a purchase, you will eventually get the associated miles posted to your AAdvantage account as both redeemable miles and Loyalty Points. If the merchant advertises an increase in the miles per dollar spent, you'll earn the higher amount in both redeemable miles and an equal number of Loyalty Points. The same applies if a merchant advertises a higher fixed amount per purchase, rather than a per dollar amount. Examples of this would appear on the portal as, "Extra miles. Was 1 mile/$. Now earn 3 miles/$" or "Extra miles. Was up to 3700 miles. Now up to 6200 miles." However, if the website advertises a "Limited-time bonus offer" for "bonus miles" after meeting a spending threshold, that bonus will only post as redeemable miles and not Loyalty Points. If a bonus is offered for some site-wide activity such as 1000 miles for installing an extension, or 500 miles for enrolling in the portal, or 2000 miles for meeting a spending threshold across multiple merchants, the bonus will only post as redeemable miles and not Loyalty Points.

Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Print Wikipost

AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)

Old Dec 5, 2023, 10:40 am
  #4276  
FlyerTalk Evangelist
 
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA ExPlat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 17,190
Originally Posted by notquiteaff
I subscribed to the 99 cents/week offer a few weeks ago. Posted fine.
Originally Posted by sof_lance
I scored the 50c a week when it was 1200miles. Not sure if that still works for the new miles.
Oh wait, yeah, thats the offer I took. $2 a month, I think.

Looks like Marketwatch and Barron have dropped to 1000 miles (from 1200).
notquiteaff is offline  
Old Dec 5, 2023, 2:18 pm
  #4277  
 
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,702
Originally Posted by notquiteaff
And came here to report that Apple is 4X just today.
That was yesterday (December 4th). It's back down to 1X as of today.
fliesdelta is offline  
Old Dec 5, 2023, 2:33 pm
  #4278  
FlyerTalk Evangelist
 
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA ExPlat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 17,190
Originally Posted by fliesdelta
That was yesterday (December 4th). It's back down to 1X as of today.
Oops, I must have slipped into yesterdays batch of spam messages. Corrected my post. Thank you!
notquiteaff is offline  
Old Dec 5, 2023, 8:05 pm
  #4279  
Moderator, Argentina and FlyerTalk Evangelist
 
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & all Wines Argentine. AA EXP / Marriott Lifetime Silver / Hertz Presidents Circle
Posts: 35,692
Has anybody run into issues trying to buy stuff on LG.com after going through the AA Shopping portal....? Ive given up and purchase elsewhere after 3 days of trying to buy a bloody soundbar and getting my Citibank AA and Barclays AA cards denied, and I know with 200% certainty that my cards are fully operative, its only on the lg.com website that they get denied - called Citibank various times and also Barclays and they confirm that the cards are fine. LG only has email customer support and they are simply horrible, they take 4 days to respond with a non answer and their phone reps are 500% useless..... hard to fathom how a company this large can be so incompetent with support/service when all I want is to buy stuff from them......

*sigh
Gaucho100K is offline  
Old Dec 6, 2023, 8:35 am
  #4280  
 
Join Date: Jun 2016
Location: Phoenix
Programs: AA Platinum Pro
Posts: 51
Has there been a solution to the gift card purchases not tracking? My last 5 gift cards have not tracked (the last one that did track was on 11/18). I need to buy more today but I'm hesitant to do so at this point. I'm using Chrome and third party cookies are allowed. I'm getting the pop-up confetti screen at the end of the purchase but no email confirmation and nothing under Notifications on the AAShopping site. I did put a support request in, but since it's been less than 15 days, I just got a canned email back telling me I have to wait. Has anyone gotten this issue resolved through Cartera/AAShopping and actually gotten their missing miles/points?
RaindropT is offline  
Old Dec 6, 2023, 8:41 am
  #4281  
FlyerTalk Evangelist
 
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA ExPlat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 17,190
Originally Posted by RaindropT
Has anyone gotten this issue resolved through Cartera/AAShopping and actually gotten their missing miles/points?
I had to write in for two, but received the credits without issues. Havent bought any since 11/17.
notquiteaff is offline  
Old Dec 6, 2023, 9:04 am
  #4282  
 
Join Date: Jun 2021
Location: LAX/SFO
Posts: 407
My last two didn't track. Chrome, 3rd party cookies enabled, pop-up confetti. Waiting on the 15-day mark.

Prior, GC has tracked for me as fast as 30mins!
Soccerjoshj07 and RaindropT like this.
sof_lance is offline  
Old Dec 6, 2023, 9:16 am
  #4283  
 
Join Date: Jul 2023
Posts: 62
Originally Posted by notquiteaff
I had to write in for two, but received the credits without issues. Havent bought any since 11/17.
same with me - waited for 15 day mark, submitted and immediately got response/points
HonkyRed is offline  
Old Dec 6, 2023, 9:23 pm
  #4284  
 
Join Date: Jun 2004
Location: Washington, DC
Programs: UA Gold 1MM, AA EXP, HH Diamond, MR Gold, Avis PC, Hertz PC
Posts: 1,255
Originally Posted by coolbeans202
I've made multiple purchases over the past ~10 days where I've gotten the confetti banner and the store visit has showed up in my "recent visits" but nothing has come of it. A couple even have the order number with amount and despite delivery, still haven't posted. No question here, but just a data point that seems like maybe they're backed up or something. I'll be submitting a bunch of customer service inquiries in a few days. Stores include Patagonia, The Economist, Xfinity, Saks, Macy's, Best Buy, and Walmart.
Following up on my own post to say that things seem to be back to normal for me. I've made a bunch of miscellaneous purchase recently at some of those same stores above that have all post pretty quickly. The Xfinity referenced above is finally showing as pending as is the Best Buy. Patagonia and The Economist I still need to submit a ticket...
coolbeans202 is offline  
Old Dec 7, 2023, 6:06 am
  #4285  
 
Join Date: Mar 2014
Location: Atl, GA
Programs: AA EP, HH Diamond, Marriott Plat
Posts: 127
Originally Posted by RaindropT
Has there been a solution to the gift card purchases not tracking? My last 5 gift cards have not tracked (the last one that did track was on 11/18). I need to buy more today but I'm hesitant to do so at this point. I'm using Chrome and third party cookies are allowed. I'm getting the pop-up confetti screen at the end of the purchase but no email confirmation and nothing under Notifications on the AAShopping site. I did put a support request in, but since it's been less than 15 days, I just got a canned email back telling me I have to wait. Has anyone gotten this issue resolved through Cartera/AAShopping and actually gotten their missing miles/points?
I just learned the hard way that Petco explicitly states gift cards don't count, are you sure the store you're buying from doesn't have the disclaimer?
shootermcgav1n is offline  
Old Jan 13, 2024, 11:34 pm
  #4286  
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
 
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,452
Archiving older posts on this topic. For the latest discussion, please refer to this thread: AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

Thanks! /Moderator
JY1024 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.