Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Mar 27, 2023, 10:06 pm
#2446
FlyerTalk Evangelist
Join Date: Aug 2008
Location: Usually in SAN or Central Europe.
Programs: AA:EXP/1MM. Accor/Radisson:Silver; HH:Gold; ICH:Plt Amb.
Posts: 22,307
OK, I have some recent stays that were BOOKED in AA's 2022 fiscal year, but were not PAID till AAs 2023 year. What explicitely happens for the LOYALITY points EARNED and when do they post on AAs side.
If they are BACK dated to 2022, I need to cancel and re-reserve bookings to ensure they hit AAs Loyality for 2023 as 2022 is already over and there is NO point to increase LOYALITY in a year that has already past, UNLESS I was still seeking status on 2022 Loyality year.
If they are BACK dated to 2022, I need to cancel and re-reserve bookings to ensure they hit AAs Loyality for 2023 as 2022 is already over and there is NO point to increase LOYALITY in a year that has already past, UNLESS I was still seeking status on 2022 Loyality year.
Mar 28, 2023, 5:16 am
#2447
Join Date: Jun 2008
Programs: US Airways, American Airlines, United
Posts: 224
An update on my inquiries with AAdvantage eShopping Customer Care. I sent my first email inquiry to AAdvantage eShopping Customer Care about not getting miles for two gift cards I purchased from giftcards.com on December 18, 2022, through the Shopping Mall. On January 17, 2023, I received an email from AAdvantage eShopping Customer Care acknowledging my inquiry and advising they would "respond as soon as possible." I never heard anything again. So on March 14, 2023, I once again sent an email to AAdvantage eShopping Customer Care inquiring about my miles. I received an email acknowledging my inquiry but nothing since. I wonder how many inquiries I will need to make before I get a substantive response.
Mar 28, 2023, 6:06 am
#2448
Join Date: Dec 2014
Location: Fort Lauderdale
Posts: 377
When I use the AA shopping portal, I dont get miles with 1800 flowers. However, when I forget and order via the site not through the aa shopping portal I always get the miles. Happened again. Will have to chase down the miles. Worth it for 700 miles
Mar 28, 2023, 6:11 am
#2449
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
An update on my inquiries with AAdvantage eShopping Customer Care. I sent my first email inquiry to AAdvantage eShopping Customer Care about not getting miles for two gift cards I purchased from giftcards.com on December 18, 2022, through the Shopping Mall. On January 17, 2023, I received an email from AAdvantage eShopping Customer Care acknowledging my inquiry and advising they would "respond as soon as possible." I never heard anything again. So on March 14, 2023, I once again sent an email to AAdvantage eShopping Customer Care inquiring about my miles. I received an email acknowledging my inquiry but nothing since. I wonder how many inquiries I will need to make before I get a substantive response.
You might have to follow up more than usual. I would send 1 email every week or 2 until you get a timeline.
Mar 28, 2023, 8:05 am
#2450
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,451
I did purchased an iPhone today under the 6x. Unlike most my other purchases, I did not get the little airplane, the "you are on your way to earning xxx," or the "congratulations, you earned xxx." AAshopping is showing I visited the Apple store, but isn't showing a purchase (I will check tomorrow).
A bit concerning. Hopefully it will track.
A bit concerning. Hopefully it will track.
Mar 28, 2023, 8:10 am
#2451
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
This is the behaviour I see for most of my portal transactions. It’s rare that I get the email / immediately see tracking information on the portal.
Mar 28, 2023, 9:04 am
#2452
Join Date: Feb 2006
Location: DCA/IAD
Programs: AA EXP, UA Silver, Marriott Titanium, HHonors Diamond, National Exec, Hertz PC, Nexus
Posts: 413
All the data points posted here seem to indicate that hotel bookings made via eShopping's portal link post for the date the reservation was made. Just like store purchases are done (and not by the shipped or delivered date). But this brings up an interesting aspect. While one is within the 6-month 20%/30% bonus time period, they could make future reservations for past that time period, and in theory, should still get those bonuses added onto them when they finally do post. Right?
Mar 31, 2023, 2:43 pm
#2453
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,670
I tried it and it says I am not eligible for the $79 or $89 annual rates, only the $199 one. Did this happen to you? Any way to bypass? I went from outside, without logging into my account.
Apr 1, 2023, 7:56 am
#2454
Join Date: Oct 2010
Posts: 172
All the data points posted here seem to indicate that hotel bookings made via eShopping's portal link post for the date the reservation was made. Just like store purchases are done (and not by the shipped or delivered date). But this brings up an interesting aspect. While one is within the 6-month 20%/30% bonus time period, they could make future reservations for past that time period, and in theory, should still get those bonuses added onto them when they finally do post. Right?
So is SOMEONE has not gotten AA 22 status they want AND has reservations that were booked in 22 that have not posted, this would mean your Loyality level SHOULD increase EVEN if you are in the AA 23 year...I already had Executive Platinum so I wanted the below loyality points in AA 23 year. :-(
Apr 1, 2023, 8:36 am
#2455
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,451
I just had a BOoking.com event POST on the Cartera portal. It posted on 3/10/23. This is in the AA loyalty 23 year, but on AA site, I had to go BACK to 3/27/22 to see the ESHOPPING post happen which had loyality and award miles happen in AAs 22 year. So basically I need to CANCEL AND REBOOK all events from 22 if I want to earn 23 Loyality. The Bonus piece of the equation is in the FUTURE, and I do not know how they are going to account for that.
So is SOMEONE has not gotten AA 22 status they want AND has reservations that were booked in 22 that have not posted, this would mean your Loyality level SHOULD increase EVEN if you are in the AA 23 year...I already had Executive Platinum so I wanted the below loyality points in AA 23 year. :-(
So is SOMEONE has not gotten AA 22 status they want AND has reservations that were booked in 22 that have not posted, this would mean your Loyality level SHOULD increase EVEN if you are in the AA 23 year...I already had Executive Platinum so I wanted the below loyality points in AA 23 year. :-(
There is a dedicated thread on Flyertalk about them (read the wiki at the beginning).
Bookaahotels vs RocketMiles - useability, experiences, questions, data points
You can get more points, sometimes at the trade off of needing to prepay. (They are front-ends to booking.com)
Apr 1, 2023, 9:33 am
#2456
Join Date: Oct 2010
Posts: 172
You may want to check out Bookaahotels.com or Rocketmiles.com.
There is a dedicated thread on Flyertalk about them (read the wiki at the beginning).
Bookaahotels vs RocketMiles - useability, experiences, questions, data points
You can get more points, sometimes at the trade off of needing to prepay. (They are front-ends to booking.com)
There is a dedicated thread on Flyertalk about them (read the wiki at the beginning).
Bookaahotels vs RocketMiles - useability, experiences, questions, data points
You can get more points, sometimes at the trade off of needing to prepay. (They are front-ends to booking.com)
Agreed. All of these trips are International so much less availabity on the AA/RocketMile sites compared to Booking.com. Also I look to book directly with hotels as well and compate costs + loyality points. As an example booking for hotel directly for a place in Switzerland on Rocketmiles is $3,300 plus 35K miles, but directly with hotel is $2,500 and includes better cancellation policy.
Apr 1, 2023, 3:53 pm
#2458
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,399
Yes and no.
Apr 1, 2023, 4:48 pm
#2459
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,670
Apr 1, 2023, 5:51 pm
#2460
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,451