Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
#2356
Join Date: Oct 2022
Location: Sub Carolina
Programs: AC, AA, TK, OW Emerald
Posts: 1,337
Does anyone know if you can get separate LPs if I subscribe to ESPN+ and Disney+ separately?
They are offered as separate subscriptions, but also bundled together since they're owned by Disney. Interestingly enough, signing up for a more expensive bundle appears to give fewer LPs/miles than signing up for ESPN+ or Disney+ alone.
I figure that if I sign up for both of them with the same email address, that may cause issues with earning double bonuses, so I could get around that by using different email addresses.
But I don't know if Cartera would block double earnings based on the same AA FF# being credited?
They are offered as separate subscriptions, but also bundled together since they're owned by Disney. Interestingly enough, signing up for a more expensive bundle appears to give fewer LPs/miles than signing up for ESPN+ or Disney+ alone.
I figure that if I sign up for both of them with the same email address, that may cause issues with earning double bonuses, so I could get around that by using different email addresses.
But I don't know if Cartera would block double earnings based on the same AA FF# being credited?
#2357
Join Date: Sep 2003
Location: San Diego CA USA
Programs: AA Lifetime PLT, & EP 2024-25; Southwest A-List
Posts: 190
Hmmm, so I've done several thread searches, and did not find the answer to my question, so please forgive me if this has already been answered elsewhere, I just was unable to find it.
On Feb 25th, I purchased ~$620 worth of Ted Baker items through AAdvantage e-Shopping portal (items I legitimately wanted). The promo was for 10x points, which got me just over my 125K threshold to qualify for PP. The items just arrived, and one of them is a winter overcoat that just doesn't fit and the other is a shirt that is not what I thought it would be (material is not great). I want to go to my local Ted Baker retail outlet to see if I can find the coat in a size that fits me, and to see if I can swap the shirt for something else that I like, but am not sure what will happen if I can't find proper replacements. If I am unable to find suitable replacements, will my LPs get dialed back retroactively and I'll end up losing the LPs and PP status? Or will AA decrement this status year's LPs, so that I would have to earn ~131K LPs to requalify for PP for the year beginning Mar 2024? In the event that I can make an exchange, is there a difference between return and exchange for purposes of retaining (or losing) LPs?
Any help/guidance/advice would be greatly appreciated. Thank you.
On Feb 25th, I purchased ~$620 worth of Ted Baker items through AAdvantage e-Shopping portal (items I legitimately wanted). The promo was for 10x points, which got me just over my 125K threshold to qualify for PP. The items just arrived, and one of them is a winter overcoat that just doesn't fit and the other is a shirt that is not what I thought it would be (material is not great). I want to go to my local Ted Baker retail outlet to see if I can find the coat in a size that fits me, and to see if I can swap the shirt for something else that I like, but am not sure what will happen if I can't find proper replacements. If I am unable to find suitable replacements, will my LPs get dialed back retroactively and I'll end up losing the LPs and PP status? Or will AA decrement this status year's LPs, so that I would have to earn ~131K LPs to requalify for PP for the year beginning Mar 2024? In the event that I can make an exchange, is there a difference between return and exchange for purposes of retaining (or losing) LPs?
Any help/guidance/advice would be greatly appreciated. Thank you.
#2358
Join Date: Apr 2022
Location: ATL
Programs: AA EXP
Posts: 113
Hmmm, so I've done several thread searches, and did not find the answer to my question, so please forgive me if this has already been answered elsewhere, I just was unable to find it.
On Feb 25th, I purchased ~$620 worth of Ted Baker items through AAdvantage e-Shopping portal (items I legitimately wanted). The promo was for 10x points, which got me just over my 125K threshold to qualify for PP. The items just arrived, and one of them is a winter overcoat that just doesn't fit and the other is a shirt that is not what I thought it would be (material is not great). I want to go to my local Ted Baker retail outlet to see if I can find the coat in a size that fits me, and to see if I can swap the shirt for something else that I like, but am not sure what will happen if I can't find proper replacements. If I am unable to find suitable replacements, will my LPs get dialed back retroactively and I'll end up losing the LPs and PP status? Or will AA decrement this status year's LPs, so that I would have to earn ~131K LPs to requalify for PP for the year beginning Mar 2024? In the event that I can make an exchange, is there a difference between return and exchange for purposes of retaining (or losing) LPs?
Any help/guidance/advice would be greatly appreciated. Thank you.
On Feb 25th, I purchased ~$620 worth of Ted Baker items through AAdvantage e-Shopping portal (items I legitimately wanted). The promo was for 10x points, which got me just over my 125K threshold to qualify for PP. The items just arrived, and one of them is a winter overcoat that just doesn't fit and the other is a shirt that is not what I thought it would be (material is not great). I want to go to my local Ted Baker retail outlet to see if I can find the coat in a size that fits me, and to see if I can swap the shirt for something else that I like, but am not sure what will happen if I can't find proper replacements. If I am unable to find suitable replacements, will my LPs get dialed back retroactively and I'll end up losing the LPs and PP status? Or will AA decrement this status year's LPs, so that I would have to earn ~131K LPs to requalify for PP for the year beginning Mar 2024? In the event that I can make an exchange, is there a difference between return and exchange for purposes of retaining (or losing) LPs?
Any help/guidance/advice would be greatly appreciated. Thank you.
#2359
Join Date: Sep 2003
Location: San Diego CA USA
Programs: AA Lifetime PLT, & EP 2024-25; Southwest A-List
Posts: 190
#2360
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,429
I agree and have seen the same. However I think AA would be within their rights to claw back the LPs, so if I was close enough for it to matter on status level I might not risk it.
#2361
Join Date: Jan 2023
Programs: AA EXP 2MM
Posts: 114
EDITED: Bad DP. I have not had any LPs clawed back.
Last edited by A CT Yankee; Mar 9, 2023 at 12:36 am
#2362
Join Date: Aug 2022
Programs: UA Silver, AA Plat Pro
Posts: 93
Back in December and January I made a lot of purchases through AA eShopping / Viator. I am expecting well over 10,000 loyalty points from these purchases, a large part of my requalification plans for this year. If you don't know, Viator sells tours (like shore excursions, city tours, etc.) The miles do not post until the tour is completed. All of the tours I purchased are taking place well after March 1 when the Loyalty Points resets to zero. I am very concerned that all of the loyalty points I will earn from my numerous Viator tours will be backdated to last year. As an example, I also purchased a Viator tour in December, and took the tour in late January. When the tour was finally completed, the miles posted to AA and they were backdated as of the early December purchase date. That did not matter since the purchase and tour both took place in the same loyalty points year.
This is very concerning to me. 10,000 points posting to last year is not enough to push me over from Platinum to Platinum Pro, so I need these 10,000 LPs to count for this year.
I've put a ticked into Cartera/AA eShopping, but no matter what they say, I am worried. I'd cancel the tours and rebook, but the prices have gone up a lot, the miles offer has gone down a lot, blah blah....
Thanks if you know!
This is very concerning to me. 10,000 points posting to last year is not enough to push me over from Platinum to Platinum Pro, so I need these 10,000 LPs to count for this year.
I've put a ticked into Cartera/AA eShopping, but no matter what they say, I am worried. I'd cancel the tours and rebook, but the prices have gone up a lot, the miles offer has gone down a lot, blah blah....
Thanks if you know!
#2363
Join Date: Sep 2010
Location: MIA and VRN
Programs: SEN LH Hyatt Globalist AA EXP
Posts: 612
Back in December and January I made a lot of purchases through AA eShopping / Viator. I am expecting well over 10,000 loyalty points from these purchases, a large part of my requalification plans for this year. If you don't know, Viator sells tours (like shore excursions, city tours, etc.) The miles do not post until the tour is completed. All of the tours I purchased are taking place well after March 1 when the Loyalty Points resets to zero. I am very concerned that all of the loyalty points I will earn from my numerous Viator tours will be backdated to last year. As an example, I also purchased a Viator tour in December, and took the tour in late January. When the tour was finally completed, the miles posted to AA and they were backdated as of the early December purchase date. That did not matter since the purchase and tour both took place in the same loyalty points year.
This is very concerning to me. 10,000 points posting to last year is not enough to push me over from Platinum to Platinum Pro, so I need these 10,000 LPs to count for this year.
I've put a ticked into Cartera/AA eShopping, but no matter what they say, I am worried. I'd cancel the tours and rebook, but the prices have gone up a lot, the miles offer has gone down a lot, blah blah....
Thanks if you know!
This is very concerning to me. 10,000 points posting to last year is not enough to push me over from Platinum to Platinum Pro, so I need these 10,000 LPs to count for this year.
I've put a ticked into Cartera/AA eShopping, but no matter what they say, I am worried. I'd cancel the tours and rebook, but the prices have gone up a lot, the miles offer has gone down a lot, blah blah....
Thanks if you know!
#2364
Join Date: Sep 2018
Location: DSM
Programs: AA EXP
Posts: 110
Hmmm, so I've done several thread searches, and did not find the answer to my question, so please forgive me if this has already been answered elsewhere, I just was unable to find it.
On Feb 25th, I purchased ~$620 worth of Ted Baker items through AAdvantage e-Shopping portal (items I legitimately wanted). The promo was for 10x points, which got me just over my 125K threshold to qualify for PP. The items just arrived, and one of them is a winter overcoat that just doesn't fit and the other is a shirt that is not what I thought it would be (material is not great). I want to go to my local Ted Baker retail outlet to see if I can find the coat in a size that fits me, and to see if I can swap the shirt for something else that I like, but am not sure what will happen if I can't find proper replacements. If I am unable to find suitable replacements, will my LPs get dialed back retroactively and I'll end up losing the LPs and PP status? Or will AA decrement this status year's LPs, so that I would have to earn ~131K LPs to requalify for PP for the year beginning Mar 2024? In the event that I can make an exchange, is there a difference between return and exchange for purposes of retaining (or losing) LPs?
Any help/guidance/advice would be greatly appreciated. Thank you.
On Feb 25th, I purchased ~$620 worth of Ted Baker items through AAdvantage e-Shopping portal (items I legitimately wanted). The promo was for 10x points, which got me just over my 125K threshold to qualify for PP. The items just arrived, and one of them is a winter overcoat that just doesn't fit and the other is a shirt that is not what I thought it would be (material is not great). I want to go to my local Ted Baker retail outlet to see if I can find the coat in a size that fits me, and to see if I can swap the shirt for something else that I like, but am not sure what will happen if I can't find proper replacements. If I am unable to find suitable replacements, will my LPs get dialed back retroactively and I'll end up losing the LPs and PP status? Or will AA decrement this status year's LPs, so that I would have to earn ~131K LPs to requalify for PP for the year beginning Mar 2024? In the event that I can make an exchange, is there a difference between return and exchange for purposes of retaining (or losing) LPs?
Any help/guidance/advice would be greatly appreciated. Thank you.
Several times I have had to email Customer Service because Home Depot didn't award the proper amount of LP's on an "extra mile" day. A couple other times the purchase didn't get credited at all, in fact I am still waiting right now for retroactive points from last month that will push me to EXP. Home Depot is the most generous with extra mile days, but I get tired of constantly having to chase them down so I lean towards Ace Hardware (usually 2x) or Lowe's (1x) unless it is a large enough purchase to be worth chasing down the correct LP's from Home Depot.
#2365
Join Date: Apr 2010
Location: YVR
Programs: AA
Posts: 873
Made an eshopping purchase on Feb 20th at Adidas running a 10x promo. The miles did not credit and I've now submitted a missing miles query. Will they backdate and at the promo rate? I needed these miles to meet my LP requirement cut off of Feb 28th.
#2367
Join Date: Mar 2004
Location: Boston, MA
Programs: NWA WorldPerks, UA Mileage Plus & CX Marco Polo
Posts: 129
But now that the tracker for LP has reset to 2023, Is there any easy way to see what you earned in LP for the prior year without manually adding it all up?
#2369
Join Date: Jun 2008
Programs: US Airways, American Airlines, United
Posts: 224
I used the AA Shopping Mall to purchase two gift cards from giftcards.com on December 18, 2022. After a few went by, I looked at the Shopping Mall and saw that giftcards.com had been removed. That raised some concerns since the miles I earned from this purchase had yet to post. As a result, I sent an inquiry to AAdvantage eShopping Customer Care about this purchase. On January 17, 2023, I received an email from AAdvantage eShopping Customer Care on January 17, 2023, acknowledging my inquiry and advising they would "respond as soon as possible." I have since heard crickets. Does anyone know what my next step should be?
#2370
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,669
deleted
Last edited by nk15; Mar 13, 2023 at 6:04 am