Originally Posted by
LittleBird
Thought I'd comment on using AAdvantage Customer Service to assist in retrieving miles that haven't posted despite a claim through the eShopping contact form.
I've been trying to get 8000 LPs and miles from GC.com since late November last year and the last email from eShopping over a month ago was that they were still trying to get commission from GC.com and that this process could take up to 12 weeks, but ignored my comment that I had been waiting nearly 16 weeks!! I have been emailing them once a week since asking for an update and they have been ignoring me.
The AAdvantage Customer Service rep passed me to the Supervisor (as suggested) and took all my details and promised a reply within 7 business days. This morning I received a personalised email saying that the mileage is processing and miles would post within 5-7 business days. I also now see the transaction re-appearing on my eShopping account as pending.
I'm pleasantly surprised, and shocked this worked.
So thank-you very much EQDsSUCK for the tip.
Unfortunately the tip above did not work for me on getting credit for my Viator trip denials. AAdvantage customer support informed me they can do nothing in terms of the EShopping portal, and cannot assist any further, even after providing the EShopping inquiry / escalation numbers. Even when transferred to a supervisor, they were unable to help or provide me a way to escalate past the denials from Cartera. May be a case of HUCA? BTW: Be wary of mixing SimplyMiles and EShopping in regards to Viator tours!