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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)

Old Feb 18, 2015, 5:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)


American Airlines is not the contact for Cartera / AAdvantage eShopping .

AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.

If you have trouble getting purchases to track, there's also a browser extension to help.

Cartera website: http://www.cartera.com

Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421

Tel. (781) 541-6800 Fax: (781) 541-6801

For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)

This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.


A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.

As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.

Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html



Notes about Giftcards.com:
  • A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
  • Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
  • Giftcards.com has had various limits over the years, and it was always by calendar month.
  • Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
  • In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
(Copied from the LP thread wiki): Once you click through the AAdvantage eShopping portal to a vendor offer and make a purchase, you will eventually get the associated miles posted to your AAdvantage account as both redeemable miles and Loyalty Points. If the merchant advertises an increase in the miles per dollar spent, you'll earn the higher amount in both redeemable miles and an equal number of Loyalty Points. The same applies if a merchant advertises a higher fixed amount per purchase, rather than a per dollar amount. Examples of this would appear on the portal as, "Extra miles. Was 1 mile/$. Now earn 3 miles/$" or "Extra miles. Was up to 3700 miles. Now up to 6200 miles." However, if the website advertises a "Limited-time bonus offer" for "bonus miles" after meeting a spending threshold, that bonus will only post as redeemable miles and not Loyalty Points. If a bonus is offered for some site-wide activity such as 1000 miles for installing an extension, or 500 miles for enrolling in the portal, or 2000 miles for meeting a spending threshold across multiple merchants, the bonus will only post as redeemable miles and not Loyalty Points.

Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)

Old Nov 2, 2022, 10:57 am
  #1756  
FlyerTalk Evangelist
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Discoverist
Posts: 11,540
Originally Posted by WannaTheater
For those that are seeing cancellations, have you called the credit card company customer service to see if they are actively blocking the charge?
If the $1 auth hits the card, then it's not the credit card side that's the issue. If that fails, then it probably is a fraud detection on the card side (the 3rd one I bought on my Amex failed due to Amex fraud prevention blocking the charge)
Antarius is online now  
Old Nov 2, 2022, 2:54 pm
  #1757  
 
Join Date: Feb 2007
Location: Nashville, TN
Programs: AA PP; Bonvoy SE
Posts: 265
I tried multiple times today to order on GC.com, and because of different results the first few times I kept going, wondering if somehow the habits flagged their 'security' measures

8:25am: Ordered - Cancel e-mail 8:25 (immediate email)
8:34am: Ordered - Processed, Citi Alert text confirmation of payment 9:55 - delivered 10:00.
12:10pm: Ordered - Card Declined by Citi (Fraud alert), approved by text, canceled by GC.com
12:21pm: Ordered - Cancel e-mail 12:55 (35 minutes later)
1:20pm: Ordered - Cancel e-mail 2:00 (40 minutes later)
2:40pm: Ordered - Cancel e-mail 3:45 (65 minutes later)

the only thing different about the order that processed is I used the portal link rather than going to the site directly and relying on the Chrome extension. I also spent more time on the site because I had to reload the checkout page a few times because the crappy Verification puzzle never loaded, and then the "Complete Order" button wouldn't activate when it did show. Tried to mimic this process with the last attempt, no dice.
majikTib is offline  
Old Nov 2, 2022, 4:39 pm
  #1758  
 
Join Date: Oct 2010
Posts: 177
OK, strategy question on AA Loyalty with the Giftcard 3X. I am currently at 142,500 loyalty points (accounting fro future AA travel inclusive of this amount and pending points for travel/portal spend). Should I do 6K points per month for giftcards (assuming there will be a once a month 3X day from now till end of March). That gets me 24K points. I ask this first part as it is has BEEN SUPER painful to chase everyone to get points (example on 8/24 I bought 2K and jsut got credit for it today!)
Then I would need to use portal and SimplyMiles to get the other 33,500 or so to get to Executive Platinum. I am asking as the rumor is they are going to increase the levels for status and I would like the multipliers for air travel as 11X and 120 bonus helps me get to status again next year as I have some international travel in March, May and September all on OneWorld airlines.
There is an opportunity cost vs other portals (Rakuten as an example) and with Black Friday/Cyber Monday and other crazy things coming, should I be HAPPY with Plat Pro for next year or GO to get Executive Platinum???

If yes, I would get 2K of giftcards ASAP to get me the assumed 24K from now till end of March assuming they do a 3X once a month.

Thanks
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Old Nov 2, 2022, 6:27 pm
  #1759  
FlyerTalk Evangelist
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Discoverist
Posts: 11,540
Originally Posted by kimbray
OK, strategy question on AA Loyalty with the Giftcard 3X. I am currently at 142,500 loyalty points (accounting fro future AA travel inclusive of this amount and pending points for travel/portal spend). Should I do 6K points per month for giftcards (assuming there will be a once a month 3X day from now till end of March). That gets me 24K points. I ask this first part as it is has BEEN SUPER painful to chase everyone to get points (example on 8/24 I bought 2K and jsut got credit for it today!)
Then I would need to use portal and SimplyMiles to get the other 33,500 or so to get to Executive Platinum. I am asking as the rumor is they are going to increase the levels for status and I would like the multipliers for air travel as 11X and 120 bonus helps me get to status again next year as I have some international travel in March, May and September all on OneWorld airlines.
There is an opportunity cost vs other portals (Rakuten as an example) and with Black Friday/Cyber Monday and other crazy things coming, should I be HAPPY with Plat Pro for next year or GO to get Executive Platinum???

If yes, I would get 2K of giftcards ASAP to get me the assumed 24K from now till end of March assuming they do a 3X once a month.

Thanks
Where did you hear this rumor?
Antarius is online now  
Old Nov 2, 2022, 7:16 pm
  #1760  
 
Join Date: Apr 2012
Location: CLT / AVL
Programs: AA EXP; Hyatt Globalist; Kimpton IC; IHG Diamond Ambassador;
Posts: 319
I tried multiple times today to order on GC.com, and because of different results the first few times I kept going, wondering if somehow the habits flagged their 'security' measures

8:25am: Ordered - Cancel e-mail 8:25 (immediate email)
8:34am: Ordered - Processed, Citi Alert text confirmation of payment 9:55 - delivered 10:00.
12:10pm: Ordered - Card Declined by Citi (Fraud alert), approved by text, canceled by GC.com
12:21pm: Ordered - Cancel e-mail 12:55 (35 minutes later)
1:20pm: Ordered - Cancel e-mail 2:00 (40 minutes later)
2:40pm: Ordered - Cancel e-mail 3:45 (65 minutes later)

the only thing different about the order that processed is I used the portal link rather than going to the site directly and relying on the Chrome extension. I also spent more time on the site because I had to reload the checkout page a few times because the crappy Verification puzzle never loaded, and then the "Complete Order" button wouldn't activate when it did show. Tried to mimic this process with the last attempt, no dice.
​​​​​​​At least you got one to go through. Assuming you're doing $250 GCs? Is this fraud protection pain new for most? I haven't encountered it in previous months, but have only bought GCs 3-4 times before. I do have an immediate need for $1600 GCs though, and would like to get some LP action and Citi AA Exec minimum spend taken care of buying them...

Last edited by Au4882; Nov 3, 2022 at 9:56 am
Au4882 is offline  
Old Nov 2, 2022, 7:25 pm
  #1761  
 
Join Date: Oct 2010
Posts: 177
Originally Posted by Antarius
Where did you hear this rumor?
https://viewfromthewing.com/is-ameri...tus-next-year/
kimbray is offline  
Old Nov 2, 2022, 8:05 pm
  #1762  
 
Join Date: Apr 2012
Location: CLT / AVL
Programs: AA EXP; Hyatt Globalist; Kimpton IC; IHG Diamond Ambassador;
Posts: 319
In theory this could work -- if GC.com actually allows portal purchases to go through...
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Old Nov 2, 2022, 11:59 pm
  #1763  
 
Join Date: Apr 2011
Programs: AAdvantage (Platinum)
Posts: 478
Bonus miles offer started (up to 4K miles for spending $1,500).
armus is offline  
Old Nov 3, 2022, 12:24 am
  #1764  
FlyerTalk Evangelist
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 12,288
So annoying that they delayed 2 days, I have already bought almost all of my gift cards coz I needed to pay some bills...
nk15 is online now  
Old Nov 3, 2022, 5:31 am
  #1765  
 
Join Date: Dec 2003
Location: Washington, DC
Programs: Hyatt Globalist, AA Executive Platinum
Posts: 1,947
Originally Posted by kimbray
OK, strategy question on AA Loyalty with the Giftcard 3X. I am currently at 142,500 loyalty points (accounting fro future AA travel inclusive of this amount and pending points for travel/portal spend). Should I do 6K points per month for giftcards (assuming there will be a once a month 3X day from now till end of March). That gets me 24K points. I ask this first part as it is has BEEN SUPER painful to chase everyone to get points (example on 8/24 I bought 2K and jsut got credit for it today!)
Then I would need to use portal and SimplyMiles to get the other 33,500 or so to get to Executive Platinum. I am asking as the rumor is they are going to increase the levels for status and I would like the multipliers for air travel as 11X and 120 bonus helps me get to status again next year as I have some international travel in March, May and September all on OneWorld airlines.
There is an opportunity cost vs other portals (Rakuten as an example) and with Black Friday/Cyber Monday and other crazy things coming, should I be HAPPY with Plat Pro for next year or GO to get Executive Platinum???

If yes, I would get 2K of giftcards ASAP to get me the assumed 24K from now till end of March assuming they do a 3X once a month.

Thanks
Iíve been looking at the same thing. I think itís only worth stretching for EP if youíre going to fly a lot next year. If youíre going to spend $10k next year then EP will get you an additional 20k LPs for your spend. If you have 30 segments youíll get the loyalty choice awards, so 4 swu or 60k rdm. And youíll get higher upgrade priority. Meanwhile, youíre probably going to need to put a bunch of spend on an AA card, forgoing a potential signup bonus somewhere else.

I need about 40k to hit EP, so if I buy $8k in 3x gift cards using my AA credit card Iíll be most of the way there. But Iím not going to spend $10k next year, so my prize for making it is maybe 10k LPs and 70k rdm (I donít think Iíd choose the SWUs). And then I need to track and liquidate 32 gift cards, which is kind of a PITA. Iím just not sure itís worth it for me.
murphy is offline  
Old Nov 3, 2022, 6:13 am
  #1766  
 
Join Date: Jun 2003
Location: Lewisville, TX USA
Programs: AA EXP 1MM; Hyatt Globalist; Bonvoy LT Ti; National EE; WDW Passholder
Posts: 847
Originally Posted by kimbray
Should I do 6K points per month for giftcards (assuming there will be a once a month 3X day from now till end of March). That gets me 24K points.

. . .

If yes, I would get 2K of giftcards ASAP to get me the assumed 24K from now till end of March assuming they do a 3X once a month.
Just a reminder that the end of the qualification year is 28 February 2023. That said, your math seems correct for the four remaining months of the qualification year (November, December, January, February): $2000/month * 3 miles/$ assuming promo * 4 months = 24,000 miles
lbbzman is offline  
Old Nov 3, 2022, 7:23 am
  #1767  
 
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,164
Originally Posted by lbbzman
Just a reminder that the end of the qualification year is 28 February 2023. That said, your math seems correct for the four remaining months of the qualification year (November, December, January, February): $2000/month * 3 miles/$ assuming promo * 4 months = 24,000 miles
If you're cutting it close, remember that you get miles/LPs based on the total price including the fee (even if there is a 5% or 10% promo) so it's 768 miles per GC. 24,576 if you buy $2k in Nov, Dec, Jan, Feb.
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Old Nov 3, 2022, 7:39 am
  #1768  
 
Join Date: Oct 2010
Posts: 177
Became a no brainer this morning with the 4K promo. I know this does not count for loyalty points, but does for miles.. :-)
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Old Nov 3, 2022, 8:14 am
  #1769  
 
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,164
Originally Posted by kimbray
Became a no brainer this morning with the 4K promo. I know this does not count for loyalty points, but does for miles.. :-)
What 4K promo?
njvandy is offline  
Old Nov 3, 2022, 8:16 am
  #1770  
 
Join Date: Oct 2010
Posts: 177
https://www.aadvantageeshopping.com/p/extra-rewards.htm
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kimbray is offline  

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