Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Oct 10, 2022, 4:24 pm
#1666
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,451
Have people managed to get Samsung miles? I placed a large order last week, and the items are being delivered tomorrow. AAShopping is showing I visited the store, but nothing is tracking. I took screenshots of every step of my order, including the final "Congratulations, you earned 6 points per dollar."
Oct 10, 2022, 5:19 pm
#1667
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
Oct 10, 2022, 6:55 pm
#1668
Join Date: Aug 2003
Location: Henderson, NV, USA
Programs: Hilton Diamond; Hertz PC; AA Platinum; Marriott Lifetime Gold
Posts: 162
Lately I've been ordering 2 at a time, targeting to do two orders about 2-3 days apart, 3x a month. Yes, that's over $2K. I haven't had any problem getting miles credited. Even though it was too soon for my regular cycle, I ordered 2 cards tonight.
Based on my personal experience, I would strenously suggest avoiding more than two transactions in every 2-3 days. You never know what will trigger a declination. (And unfortunately, BHN has no idea either, so they can't help you or give an intelligible reason.)
Based on my personal experience, I would strenously suggest avoiding more than two transactions in every 2-3 days. You never know what will trigger a declination. (And unfortunately, BHN has no idea either, so they can't help you or give an intelligible reason.)
Oct 10, 2022, 6:58 pm
#1669
Join Date: Sep 2011
Location: IND/MEX
Programs: AA PPro BA Bronze SPG Gold HH GLD Hyatt Exp
Posts: 1,134
I think that I may dip my toe into giftcards and FIOS.
Oct 10, 2022, 6:58 pm
#1670
Join Date: Feb 2007
Location: Nashville, TN
Programs: AA PP; Bonvoy SE
Posts: 265
Have people managed to get Samsung miles? I placed a large order last week, and the items are being delivered tomorrow. AAShopping is showing I visited the store, but nothing is tracking. I took screenshots of every step of my order, including the final "Congratulations, you earned 6 points per dollar."
Oct 10, 2022, 7:05 pm
#1671
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,670
If you bought more than one card at a time, about 3-4 weeks, and only after you appeal it.
Last edited by nk15; Oct 10, 2022 at 8:41 pm
Oct 10, 2022, 7:09 pm
#1672
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
Oct 10, 2022, 8:36 pm
#1673
Join Date: Sep 2011
Location: IND/MEX
Programs: AA PPro BA Bronze SPG Gold HH GLD Hyatt Exp
Posts: 1,134
Oct 11, 2022, 3:13 pm
#1674
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
Has anyone else had trouble with giftcards.com not posting in the past few days since they reverted to 3x/$?
I've had many many orders over the past 6 months and placed two single $250 orders a few days ago, using the same browser and settings as always, and neither order has even shown up on the tracking page (though the store visits are there.) An order for $20 from the day before it went to 3x is showing and credited as normal.
I've had many many orders over the past 6 months and placed two single $250 orders a few days ago, using the same browser and settings as always, and neither order has even shown up on the tracking page (though the store visits are there.) An order for $20 from the day before it went to 3x is showing and credited as normal.
Oct 11, 2022, 3:25 pm
#1675
Join Date: Jul 2013
Location: 32 16N/110 57W
Programs: Asiana Club Diamond (*G), AA PPro (OWE), Korean Air Skypass MC (STE)
Posts: 157
Has anyone else had trouble with giftcards.com not posting in the past few days since they reverted to 3x/$?
I've had many many orders over the past 6 months and placed two single $250 orders a few days ago, using the same browser and settings as always, and neither order has even shown up on the tracking page (though the store visits are there.) An order for $20 from the day before it went to 3x is showing and credited as normal.
I've had many many orders over the past 6 months and placed two single $250 orders a few days ago, using the same browser and settings as always, and neither order has even shown up on the tracking page (though the store visits are there.) An order for $20 from the day before it went to 3x is showing and credited as normal.
Oct 11, 2022, 3:25 pm
#1676
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
It's actually comforting to hear that appealing is what takes this going through.
Oct 11, 2022, 4:29 pm
#1677
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
After multiple transactions/visits NOT showing I took your earlier advice and simply switched to a dedicated browser (Safari), which I don't use for internet purposes on my Macbook, and I have had no problems with transactions posting properly since. 
I only use Safari for AA shopping on my Mac and there hasn't been any hiccups!
I only use Safari for AA shopping on my Mac and there hasn't been any hiccups!
Oct 11, 2022, 5:26 pm
#1678
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
I recommend using a browser other than Safari as the dedicated AAdvantage s-shopping browser, because Safari has fairly high built-in privacy measures that by default block trackers (and the e-shopping site specifically warns about this), but if it's working for you, that's what counts, so congratulations, and thanks for the info.
Oct 12, 2022, 9:13 am
#1679
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
This, exactly. Lesson learned. I'm on my first reply to their "we looked at this and the merchant says it's not eligible" email. Included the screenshot of the final transaction w/eshopping banner congratulating me.
It's actually comforting to hear that appealing is what takes this going through.
It's actually comforting to hear that appealing is what takes this going through.
Out of curiosity, did your order track > $2k initially, and did you stack with any other offers (like the 1.5% Citi merchant offer)?
Oct 12, 2022, 9:21 am
#1680
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
I've dealt with Cartera in the past - it's often just a lot of back and forth until they finally post things... then they post them wrong and you have to get the posting corrected.