Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Oct 21, 2022, 5:00 pm
#1726
Join Date: Nov 2010
Posts: 378
Me. Exactly. To the day and dollar ($1947, but I get your point). I didn't get a reply from their customer service, just an automated email yesterday from the shopping portal saying the points posted. Oddly, my LP tracker on AA hasn't updated yet, though.
Also, to be fair, the CS rep asked me "do any of the above apply to your order?" when listing the T&C violations, and seemed happy to push if they didn't.
Also, to be fair, the CS rep asked me "do any of the above apply to your order?" when listing the T&C violations, and seemed happy to push if they didn't.
Oct 22, 2022, 1:57 pm
#1727
Join Date: Nov 2021
Location: DFW
Programs: AA PlatPro, AS
Posts: 142
I did my first and only giftcards.com deal. I bought $2k worth of gift cards on the last day of the 3x LP promo. it showed up on the portal as "store visits" complete with my order total which was about $2070 before coupon, and about $1980 after 5% promo (not exact numbers, but close enough). I used coupon code from Aadvantageeshopping site. Of course it never credited, so I emailed after the requisite 15 days. Four weeks later after a followup I got told my purchase didn't qualify along with the canned reasons why it wouldn't - bad coupon code, cancelled/returned etc. I pushed back and asked for specifics about why it didn't qualify, and informed them I'd be following up regularly. Lo & behold, today I did my first followup and was told that I was getting my LP after all.
I had something similar happen on a small order for wireless keyboard & mouse - I was told it didn't qualify along with canned reasons - I went through all the reasons and they didn't apply, so I pushed back and got my LPs.
I consistently have problems with orders NOT being credited,even though they show up on store visits, including the amount spent. Usually I can email in and get credit. These two cases of making excuses on the basis of T&Cs which don't apply to my order makes me go "hmmmmm....."
Have others had this happen?
I had something similar happen on a small order for wireless keyboard & mouse - I was told it didn't qualify along with canned reasons - I went through all the reasons and they didn't apply, so I pushed back and got my LPs.
I consistently have problems with orders NOT being credited,even though they show up on store visits, including the amount spent. Usually I can email in and get credit. These two cases of making excuses on the basis of T&Cs which don't apply to my order makes me go "hmmmmm....."
Have others had this happen?
I was unsure of whether there was some fine print limiting how many times a customer could use the discount code, or I would have split it up. Lesson learned.
Oct 24, 2022, 3:48 pm
#1728
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
Macy's is 10 miles/$ on all categories except furniture and mattresses. Some good value there if you can buy something you already need.
Oct 24, 2022, 3:59 pm
#1729
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
Oct 29, 2022, 6:32 pm
#1731
Join Date: Aug 2013
Location: USA
Programs: IHG/Spire Amb., Hilton/Diamond, SPG/Gold, Marriott/Gold, AA/Plat, Southwest/CP
Posts: 270
HelloFresh 2000 points
Did this to get 2,000 LPs I needed quickly and found HF to be a good deal on here. You can use the first order discount to get a $17.49 total for 2 servings of 2 meals, then cancel. Ended up with 2017 AA LPs acquired at 0.8cpp, which is a great value. I think of this deal as basically free food + $11 profit.
Oct 29, 2022, 7:04 pm
#1732
Join Date: May 2022
Programs: American EP
Posts: 16
Did this to get 2,000 LPs I needed quickly and found HF to be a good deal on here. You can use the first order discount to get a $17.49 total for 2 servings of 2 meals, then cancel. Ended up with 2017 AA LPs acquired at 0.8cpp, which is a great value. I think of this deal as basically free food + $11 profit.
Oct 29, 2022, 7:17 pm
#1733
Join Date: Nov 2010
Location: HNL
Programs: UA 1K
Posts: 223
Shopping points being reversed
I've been using the shopping portal (Sams club and Lowe's) for the last few months and I've noticed a lot the miles have been reversed about a month later. After the purchase, miles would post about 5 days later and then a lot of them would reverse about a month later. The reversals show up in red under RECENT TRANSACTIONS on the shopping portal page. What gives?
Oct 29, 2022, 11:15 pm
#1734
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
I've been using the shopping portal (Sams club and Lowe's) for the last few months and I've noticed a lot the miles have been reversed about a month later. After the purchase, miles would post about 5 days later and then a lot of them would reverse about a month later. The reversals show up in red under RECENT TRANSACTIONS on the shopping portal page. What gives?
Oct 30, 2022, 4:49 pm
#1735
Join Date: Oct 2022
Posts: 25
Anyone have experience purchasing mattresses through the portal? At anywhere from 6-7x points it can be pretty lucrative. I'm in the middle of the Instant Status Pass w/AA so chomping at the bit to see my LPs posted. Bought on Tuesday and it recorded the visit but still doesn't show points pending even though half the purchase has been delivered.
Oct 30, 2022, 5:12 pm
#1736
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
Anyone have experience purchasing mattresses through the portal? At anywhere from 6-7x points it can be pretty lucrative. I'm in the middle of the Instant Status Pass w/AA so chomping at the bit to see my LPs posted. Bought on Tuesday and it recorded the visit but still doesn't show points pending even though half the purchase has been delivered.
Oct 31, 2022, 10:58 pm
#1738
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,670
3x/$ earning at giftcards.com is back...
Nov 1, 2022, 8:13 am
#1739
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,451
Does anyone have experience with how long it takes to get miles from high-dollar purchases? I have screenshots of my entire purchase process, but the points (about 28K) did not post. I've contacted support, and they are working on it with the vendor, but really left the timing up in the air.
Nov 1, 2022, 8:42 am
#1740
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
Does anyone have experience with how long it takes to get miles from high-dollar purchases? I have screenshots of my entire purchase process, but the points (about 28K) did not post. I've contacted support, and they are working on it with the vendor, but really left the timing up in the air.