View Poll Results: If AA Citi Exec MC purchases no longer count toward Million Miler status after 2012:
Obtained card on/before Nov 30, 2011: I will definitely keep my card - other benefits worth it
12
7.45%
Obtained card on/before Nov 30, 2011: I will probably keep my card
11
6.83%
Obtained card on/before Nov 30, 2011: I'm not sure yet if I will keep or cancel my card
23
14.29%
Obtained card on/before Nov 30, 2011: I will probably cancel my card
26
16.15%
Obtained card on/before Nov 30, 2011: I will definitely cancel my card - other benefits not worth it
46
28.57%
Obtained card after Nov 30, 2011: I'm already ineligible for this benefit anyways
8
4.97%
I'm not a cardholder: I would enroll if this benefit were offered for new cardholders
22
13.66%
I'm not a cardholder: I would not enroll even if this benefit were offered for new cardholders
3
1.86%
I'm not a cardholder: I just want to see the poll results
10
6.21%
Voters: 161. You may not vote on this poll
Archive: AA Citibank Executive / AAdvantage World Elite MasterCard (& MM poll)
Jan 17, 2012, 9:20 pm
#1276
Join Date: Jan 2011
Location: CMH
Programs: AA EXP, EBS GLD, A|Club PLT, CC Silver, HH GLD
Posts: 782
I'm primary on mine and my chipped cards (they sent me two, too) do not have the logo. However, they did call me last Friday night to tell me that I'll be getting replacements containing the AC logo on or about January 23.
Oh, and I did get verbal confirmation that the replacement cards will be chipped as well.
Oh, and I did get verbal confirmation that the replacement cards will be chipped as well.
There was a set of cards sent out in late Nov, Dec and early Jan which contained the Chip & no AC logo on them. As reported in this thread, the instructions given to the ACs said no logo no entry at the time and several of us had been barred entry.
Per, JDiver they fixed the computer system and the AC should be able to see that we have access without the AC logo, but my understanding is that the AC logo'd cards will continue to be an entry requirement.
Last edited by Pucnit; Jan 19, 2012 at 6:59 am Reason: Edited for incorrect spelling of the honorable Senior Moderator's name :)
Jan 19, 2012, 6:55 am
#1277
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Who is the "JDriver" you speak of? 
Yes, the Admirals Club will (again) be able to look up our FFN and see we are members, whether it is by usual membership or Citi Exec card - which is immaterial.
For those of us who received cards without the logo, the logo is what Qantas Club, Sakura Lounge, etc. have been instructed to look for, so without the logo we may have some trouble if we are looking for reciprocity admission. If we know in advance we will be doing so, until new cards are issued it may be a good idea to request a statement of membership from the Admirals Club folks. (This will primarily affect members without oneworld Emerald or Sapphire status, traveling in Economy class on the required flights, i.e. QF domestic, AA FRA-DFW, etc.)
It appears the marketing was done hastily without thinking through the implications and assuring AC membership would be able to be determined from the card. All this reissuing of cards must be costing them some money.
(My card currently has the Admirals Club® logo on the reverse, but I am hoping the chip card I request will still have it.)
Yes, the Admirals Club will (again) be able to look up our FFN and see we are members, whether it is by usual membership or Citi Exec card - which is immaterial.
For those of us who received cards without the logo, the logo is what Qantas Club, Sakura Lounge, etc. have been instructed to look for, so without the logo we may have some trouble if we are looking for reciprocity admission. If we know in advance we will be doing so, until new cards are issued it may be a good idea to request a statement of membership from the Admirals Club folks. (This will primarily affect members without oneworld Emerald or Sapphire status, traveling in Economy class on the required flights, i.e. QF domestic, AA FRA-DFW, etc.)
It appears the marketing was done hastily without thinking through the implications and assuring AC membership would be able to be determined from the card. All this reissuing of cards must be costing them some money.
(My card currently has the Admirals Club® logo on the reverse, but I am hoping the chip card I request will still have it.)
There was a set of cards sent out in late Nov, Dec and early Jan which contained the Chip & no AC logo on them. As reported in this thread, the instructions given to the ACs said no logo no entry at the time and several of us had been barred entry.
Per, JDriver they fixed the computer system and the AC should be able to see that we have access without the AC logo, but my understanding is that the AC logo'd cards will continue to be an entry requirement.
Per, JDriver they fixed the computer system and the AC should be able to see that we have access without the AC logo, but my understanding is that the AC logo'd cards will continue to be an entry requirement.
Jan 19, 2012, 8:09 am
#1278
Join Date: Jan 2006
Programs: AA EXP, Hyatt Globalist
Posts: 313
I am a member via the World Elite card, and earlier this week received an offer for $100 off of an Admirals Club membership. Yesterday I received the following message (which I appreciate because they think of me as a "real" member!):
Dear JohnDCA,
You may have received an email from us yesterday including an offer for a new Admirals Club® membership. We realize you are already an Admirals Club member and apologize for any inconvenience or confusion this may have caused. We have identified the issue and have taken steps to ensure this does not happen again.
We value your relationship and understand that communicating with you via email is a privilege not to be taken lightly. Again, we apologize for any confusion the email may have caused and strive to provide you with an enjoyable Admirals Club experience. We appreciate you as a customer and look forward to welcoming you in an Admirals Club soon.
Dear JohnDCA,
You may have received an email from us yesterday including an offer for a new Admirals Club® membership. We realize you are already an Admirals Club member and apologize for any inconvenience or confusion this may have caused. We have identified the issue and have taken steps to ensure this does not happen again.
We value your relationship and understand that communicating with you via email is a privilege not to be taken lightly. Again, we apologize for any confusion the email may have caused and strive to provide you with an enjoyable Admirals Club experience. We appreciate you as a customer and look forward to welcoming you in an Admirals Club soon.
Jan 19, 2012, 8:33 am
#1279
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
I am a member via the World Elite card, and earlier this week received an offer for $100 off of an Admirals Club membership. Yesterday I received the following message (which I appreciate because they think of me as a "real" member!):
Dear JohnDCA,
You may have received an email from us yesterday including an offer for a new Admirals Club® membership. We realize you are already an Admirals Club member and apologize for any inconvenience or confusion this may have caused. We have identified the issue and have taken steps to ensure this does not happen again.
We value your relationship and understand that communicating with you via email is a privilege not to be taken lightly. Again, we apologize for any confusion the email may have caused and strive to provide you with an enjoyable Admirals Club experience. We appreciate you as a customer and look forward to welcoming you in an Admirals Club soon.
Dear JohnDCA,
You may have received an email from us yesterday including an offer for a new Admirals Club® membership. We realize you are already an Admirals Club member and apologize for any inconvenience or confusion this may have caused. We have identified the issue and have taken steps to ensure this does not happen again.
We value your relationship and understand that communicating with you via email is a privilege not to be taken lightly. Again, we apologize for any confusion the email may have caused and strive to provide you with an enjoyable Admirals Club experience. We appreciate you as a customer and look forward to welcoming you in an Admirals Club soon.
Jan 19, 2012, 7:34 pm
#1280
Join Date: Jan 2011
Location: SFO
Programs: AA EXP 2MM
Posts: 94
Funny, I also had the same reaction.
Jan 19, 2012, 7:49 pm
#1281
Join Date: Sep 2010
Location: LAX
Programs: AA Plat, WN A-List, Marriot Gold, Hyatt Plat
Posts: 376
I have had my card since August.
It has the AC logo on the back, and have not really had much trouble with it. No chip/pin or fancy wizardry. At the most I have been asked for my Elite card with FF#, passport or DL for ID.
But last week, while in DFW twice, and both times visiting the AC in Terminal D, the front desk agents asked for my boarding pass. ? Why would they need my boarding pass?
HP
It has the AC logo on the back, and have not really had much trouble with it. No chip/pin or fancy wizardry. At the most I have been asked for my Elite card with FF#, passport or DL for ID.
But last week, while in DFW twice, and both times visiting the AC in Terminal D, the front desk agents asked for my boarding pass. ? Why would they need my boarding pass?
HP
Last edited by HighPotter; Jan 19, 2012 at 7:52 pm Reason: added info
Jan 19, 2012, 9:27 pm
#1282
Join Date: Aug 2006
Location: DFW
Programs: AA 2.2MM LT Plat, Hilton Diamond, Marriott/SPG Platinum
Posts: 1,572
I asked about that when it happened to me, and was given a pretty innocent and understandable reason. With your boarding pass, they can pull all your information in quickly and automatically. Without it, they have to manually key a bunch of stuff in. Eventually, it should be set up so they can pull in everything they need from your card or your AAdvantage#.
Last edited by MichaelColey; Jan 19, 2012 at 9:37 pm
Jan 20, 2012, 6:53 am
#1283
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
My friend just cancelled his card. Used it to get Platinum, and then dumped it. Citi gave him back his entire $450 annual fee. Pretty good deal! No bonus miles for him since he converted, but still, it well served its purpose.
Jan 20, 2012, 12:01 pm
#1284
Join Date: Nov 2010
Location: DFW
Posts: 413
Does he have an AC membership? I'm not to 1MM yet, so figured I'd keep it open as long as they're adding to that balance. If it didn't give lounge access which I use a lot, I would dump it as well. I can honestly say that the customer experience with this card has been less than ideal in many regards.
--wes
Jan 20, 2012, 12:17 pm
#1285
Join Date: Jan 2011
Location: CMH
Programs: AA EXP, EBS GLD, A|Club PLT, CC Silver, HH GLD
Posts: 782
Personally, as long as the purchases count towards MM program and I get AC access I will keep this card. If either stops then I go to AmEx (unless they stop their AC benefits). Then hell if I know.
Jan 20, 2012, 12:24 pm
#1286
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
I've considered this as well.
Does he have an AC membership? I'm not to 1MM yet, so figured I'd keep it open as long as they're adding to that balance. If it didn't give lounge access which I use a lot, I would dump it as well. I can honestly say that the customer experience with this card has been less than ideal in many regards.
--wes
Does he have an AC membership? I'm not to 1MM yet, so figured I'd keep it open as long as they're adding to that balance. If it didn't give lounge access which I use a lot, I would dump it as well. I can honestly say that the customer experience with this card has been less than ideal in many regards.
--wes
If he cared for AC, he'd definitely go Amex Platinum.
Jan 20, 2012, 10:13 pm
#1287
Join Date: Feb 2006
Location: DCA
Programs: DL DM, HH Diamond; SPG Gold; MR Platinum :)
Posts: 521
Jan 21, 2012, 9:14 am
#1289
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Jan 23, 2012, 8:08 am
#1290
Join Date: Jan 2012
Programs: hilton spg aa
Posts: 28
Priority Access denied
My account have been downgraded from limited gold to 'premium card' and since then I don't have priority access printed on boarding pass anymore. Tried printing online, kiosk and at the counter - same result. Spend several hours on the phone with AA customer service but they can't figure out the problem. Anyone have run into this issue? It is getting really frustrating.