Cathay Pacific (CX) Award Redemption, Booking and Availability (2023)
Apr 10, 2023, 9:42 am
#166
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Seats are scarce. They come and go but mostly go. AA calendar is one of the better ways to search (if it works). Currently there 2 days in Feb and 2 in March with F LAX-HKG but nothing in J or F HKG-LAX. Something will pop up eventually but right now that direction on that route has nothing.
Apr 10, 2023, 12:10 pm
#167
Join Date: Jul 2018
Location: IAD | YTZ
Programs: UA *G
Posts: 84
Seats are scarce. They come and go but mostly go. AA calendar is one of the better ways to search (if it works). Currently there 2 days in Feb and 2 in March with F LAX-HKG but nothing in J or F HKG-LAX. Something will pop up eventually but right now that direction on that route has nothing.
Apr 10, 2023, 12:37 pm
#168
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,722
Not seeing intra-Asia availability that I see on AA.com, guessing still not available to AS yet as stand-alone awards.
EDIT - searched for other routes and I do see it. Problem is AS.com doesn't recognize Chengdu's new airport code TFU yet. Any way around that?
EDIT - searched for other routes and I do see it. Problem is AS.com doesn't recognize Chengdu's new airport code TFU yet. Any way around that?
Apr 10, 2023, 1:03 pm
#169
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I have not booked anything recently. I just checked and found, similar to your experience, the 4 dates with F I found on AA do NOT show up on BA or QF or AS so probably not bookable. Might be AA has more availability here? That is disappointing. It makes it harder to search.
Apr 10, 2023, 1:16 pm
#170
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
BA does not accept TFU yet either. The only possible way would be to call in to the partner desk and have them book manually using the TFU code which will require a very experienced agent or a supervisor and might be hard to convince them to do, but with a reasonable excuse like, "this is a new airport code not supported in your current web booking engine so you need to enter it manually", you have a good argument for a manual booking. And, do not even attempt this unless you know there is available award space (verified on AA). You should also report the issue so they can schedule their Crackerjack IT team to fix it (don't hold your breath but it may eventually happen).
Apr 10, 2023, 11:02 pm
#171
Join Date: Mar 2023
Posts: 5
i used to book a business class from hkg-lax, with only 50k last year, pretty sweet.
Apr 11, 2023, 5:54 am
#172
Join Date: Feb 2017
Posts: 222
Anybody get the message from CX:
"Our records indicate that your e-ticket(s) has not been issued yet. Please contact Customer Care (https://www.cathaypacific.com/cx/en_...act-us.html)to issue ticket(s). Otherwis
e, your booking will be cancelled without further notice."
Booked a few weeks ago. Alaska phone agents show booking confirmed and provided me with e-ticket number. Any specific department I need to ask for?
"Our records indicate that your e-ticket(s) has not been issued yet. Please contact Customer Care (https://www.cathaypacific.com/cx/en_...act-us.html)to issue ticket(s). Otherwis
e, your booking will be cancelled without further notice."
Booked a few weeks ago. Alaska phone agents show booking confirmed and provided me with e-ticket number. Any specific department I need to ask for?
Apr 11, 2023, 11:07 pm
#173
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,722
Anybody get the message from CX:
"Our records indicate that your e-ticket(s) has not been issued yet. Please contact Customer Care (https://www.cathaypacific.com/cx/en_...act-us.html)to issue ticket(s). Otherwis
e, your booking will be cancelled without further notice."
Booked a few weeks ago. Alaska phone agents show booking confirmed and provided me with e-ticket number. Any specific department I need to ask for?
"Our records indicate that your e-ticket(s) has not been issued yet. Please contact Customer Care (https://www.cathaypacific.com/cx/en_...act-us.html)to issue ticket(s). Otherwis
e, your booking will be cancelled without further notice."
Booked a few weeks ago. Alaska phone agents show booking confirmed and provided me with e-ticket number. Any specific department I need to ask for?
Apr 12, 2023, 7:47 am
#174
Join Date: Feb 2017
Posts: 222
Did the flight schedule change any any chance? That kind of thing caused hell on a BA award on Alaska, for example.
Apr 12, 2023, 9:31 am
#175
Join Date: Nov 2010
Location: SFO
Programs: AS AA
Posts: 205
it’s very unusual. No schedule change. Called CX and they state ticket is confirmed, but they see 2 ticket numbers. Called Alaska and spoke with Partner Award Desk and they state everything is ok, and that the 2nd ticket CX sees is a ticket number they use (AS) internally to reflect the taxes paid. That they’re not even sure why CX sees the taxes portion ticket. I’m going to trust everything is ok and hope for the best.
Apr 12, 2023, 10:08 am
#176
Join Date: Feb 2017
Posts: 222
You'll be fine. I had the same experiences last year. After multiple forced reissues by AS even without any schedule change, CX website still showed ticket not issued. Then AS just told me to live with it and it could not be fixed, but rest assured I would be good to travel. It turned out to be just fine. CX had no problem checking me in at the airport.
Apr 17, 2023, 11:17 pm
#177
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,722
Did anyone else see that LAX-HKG F on Mar 2, 2024 was available last night? Wouldn't let me book on the final page, wonder if it was phantom space that was never bookable, or real space that had been booked already. Showed on AA.com too. CX.com had additional days last night, but now those are gone.
Apr 18, 2023, 5:21 am
#178
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,843
I’m trying to build a stop over in HKG with final destination in TPE 330 days out. Can I book the first leg LAX to HKG then add the second leg HKG to TPE when the award releases for free?
I’m afraid if I wait till both legs are released the LAX to HKG leg will no longer be available.
I’m afraid if I wait till both legs are released the LAX to HKG leg will no longer be available.
Apr 18, 2023, 9:18 am
#179
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,752
Apr 18, 2023, 9:47 pm
#180
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,722
Did anyone else see that LAX-HKG F on Mar 2, 2024 was available last night? Wouldn't let me book on the final page, wonder if it was phantom space that was never bookable, or real space that had been booked already. Showed on AA.com too. CX.com had additional days last night, but now those are gone.
