Change to Fare Classes and Class of Service Bonuses (3/31/21)
Jan 29, 2021, 7:14 pm
#106
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
Jan 29, 2021, 7:15 pm
#107
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,281
Jan 30, 2021, 1:49 am
#108
Join Date: Aug 2002
Location: Sacramento
Programs: AA MM, AS MVP Gold, Hyatt Diamond, Hilton Diamond, SPG Gold, FPC lifetime Plat, Kohls MVP
Posts: 547
This really sucks. I have 4 first class tickets booked but 2 of them are after Mar 31. I am thinking of calling and asking for a refund since they have changed this after I already purchased the ticket.
Jan 30, 2021, 2:02 am
#109
Join Date: Aug 2002
Location: Sacramento
Programs: AA MM, AS MVP Gold, Hyatt Diamond, Hilton Diamond, SPG Gold, FPC lifetime Plat, Kohls MVP
Posts: 547
Jan 30, 2021, 6:09 am
#110
Join Date: Mar 2007
Posts: 4,975
Good luck. Was told no refund except for future credit because it wasn’t a schedule change etc.
Jan 30, 2021, 8:50 am
#111
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Jan 30, 2021, 9:17 am
#113
Original Poster
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
I will say that my reply was at least slightly more personal and addressed the points I had mentioned. It also said that my concerns were being passed along to managers in customer care and mileage plan. Not sure any of the matters...
Jan 30, 2021, 7:19 pm
#115
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
Jan 30, 2021, 7:58 pm
#116
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
I've emailed Alaska about this change. I find it incredibly customer unfriendly that they continue to advertise the 75% extra miles when paying for first class and they plan to take that away for already-purchased tickets.
This seems pretty straightforward to me... here's my single selfish case where I want them to honor what the earning rate was at the time of purchase: We paid to change the fare class on two existing tickets from main to I class for $120, on the promise of those miles. In our case, the mileage difference between 75% earning and 50% earning is 566 miles. I struggle to think that those miles are worth $120 to Alaska, but if they prefer not to give us the miles I'm okay downgrading back to coach.
Also... I expect there's more to come on 2/23... I expect to see X/R/T/G earn less than 100% miles.
This seems pretty straightforward to me... here's my single selfish case where I want them to honor what the earning rate was at the time of purchase: We paid to change the fare class on two existing tickets from main to I class for $120, on the promise of those miles. In our case, the mileage difference between 75% earning and 50% earning is 566 miles. I struggle to think that those miles are worth $120 to Alaska, but if they prefer not to give us the miles I'm okay downgrading back to coach.
Also... I expect there's more to come on 2/23... I expect to see X/R/T/G earn less than 100% miles.
Jan 30, 2021, 9:13 pm
#118
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
I'm worried about Alaska implementing a revenue program... I think they could have held off for another 5 years in a non-pandemic world, but in a post-Covid situation I worry it will come much sooner.
Jan 30, 2021, 9:36 pm
#119
Join Date: Aug 2002
Location: Sacramento
Programs: AA MM, AS MVP Gold, Hyatt Diamond, Hilton Diamond, SPG Gold, FPC lifetime Plat, Kohls MVP
Posts: 547
I switched from AA to AS when AA went revenue based and was really happy with AS, but all good things come to pass.
good luck AS flyers and safe travels.
Jan 31, 2021, 7:07 pm
#120
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,030
If it goes revenue based I just won’t worry about it anymore and book with whatever carrier has the better price and/or schedule. If I want F I will pay for it and be done with the complexities of trying to retain status on Alaska or anyone else.