Change to Fare Classes and Class of Service Bonuses (3/31/21)
May 4, 2021, 6:11 pm
#196
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,644
May 6, 2021, 9:18 am
#197
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,644
I received a reply this morning. Polite, but missed the EQM point ....
Thank you for sharing your concerns regarding your mileage plan miles.
I regret the promotion of the class of service changed and you only received 50% instead of 75% of miles on your recent trip to Hawaii. As a customer service gesture, I have added 1,364 miles to your account to make up the missing 25% you would have received.
As always, thank you for flying with Alaska and being a valued long time Elite member with us!
Thank you for sharing your concerns regarding your mileage plan miles.
I regret the promotion of the class of service changed and you only received 50% instead of 75% of miles on your recent trip to Hawaii. As a customer service gesture, I have added 1,364 miles to your account to make up the missing 25% you would have received.
As always, thank you for flying with Alaska and being a valued long time Elite member with us!
May 6, 2021, 9:48 am
#198
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
I received a reply this morning. Polite, but missed the EQM point ....
Thank you for sharing your concerns regarding your mileage plan miles.
I regret the promotion of the class of service changed and you only received 50% instead of 75% of miles on your recent trip to Hawaii. As a customer service gesture, I have added 1,364 miles to your account to make up the missing 25% you would have received.
As always, thank you for flying with Alaska and being a valued long time Elite member with us!
Thank you for sharing your concerns regarding your mileage plan miles.
I regret the promotion of the class of service changed and you only received 50% instead of 75% of miles on your recent trip to Hawaii. As a customer service gesture, I have added 1,364 miles to your account to make up the missing 25% you would have received.
As always, thank you for flying with Alaska and being a valued long time Elite member with us!
May 6, 2021, 10:01 am
#199
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
May 6, 2021, 10:15 am
#200
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
I received a reply this morning. Polite, but missed the EQM point ....
Thank you for sharing your concerns regarding your mileage plan miles.
I regret the promotion of the class of service changed and you only received 50% instead of 75% of miles on your recent trip to Hawaii. As a customer service gesture, I have added 1,364 miles to your account to make up the missing 25% you would have received.
As always, thank you for flying with Alaska and being a valued long time Elite member with us!
Thank you for sharing your concerns regarding your mileage plan miles.
I regret the promotion of the class of service changed and you only received 50% instead of 75% of miles on your recent trip to Hawaii. As a customer service gesture, I have added 1,364 miles to your account to make up the missing 25% you would have received.
As always, thank you for flying with Alaska and being a valued long time Elite member with us!
May 6, 2021, 10:15 am
#201
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
May 6, 2021, 10:47 am
#202
Join Date: Dec 2017
Programs: AS MVPG75K, Hilton Diamond
Posts: 126
You are lucky to get anything. I got nothing. Here is the reply I got this morning:
Thank you for sharing your concerns regarding the miles earned for the round trip between Seattle and San Antonio. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
Alaska joined the oneworld alliance on March 31, 2021. To do so we had to adjust our fare classes to be in alignment with all the other airlines in the alliance, including elite miles earned. Although at the time of purchase of your tickets I class earned 75% additional elite Qualifying Miles, as your travel was after this March 31 date you would only earn per the new fare structure. I apologize but we are unable to recalculate the bonus miles offered or credit the 25% difference toward your elite status. The previous and new fare class charts have been posted at alaskaair.com well before the change took place to advise guests of this new process, and both charts are still posted at this time.
Guess I'll reach out to anteater because this flight should have gotten me to 75K - very annoying!!!
Thank you for sharing your concerns regarding the miles earned for the round trip between Seattle and San Antonio. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
Alaska joined the oneworld alliance on March 31, 2021. To do so we had to adjust our fare classes to be in alignment with all the other airlines in the alliance, including elite miles earned. Although at the time of purchase of your tickets I class earned 75% additional elite Qualifying Miles, as your travel was after this March 31 date you would only earn per the new fare structure. I apologize but we are unable to recalculate the bonus miles offered or credit the 25% difference toward your elite status. The previous and new fare class charts have been posted at alaskaair.com well before the change took place to advise guests of this new process, and both charts are still posted at this time.
Guess I'll reach out to anteater because this flight should have gotten me to 75K - very annoying!!!
May 6, 2021, 11:33 am
#203
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,644
May 6, 2021, 11:47 am
#204
Join Date: Mar 2014
Location: US West Coast
Programs: Alaska 100K, Hyatt Gl, Marriott Ti/LTP
Posts: 353
Looks like their internal instructions to the CS agents happened, but weren't quite specific enough. Mine went perfectly.
I also got a response this morning. Took 11 days from when I first sent the request, but the response was good:
I checked the numbers in the account, and both EQM and RDM now have what I would have expected.
I hope others get theirs sorted out. (And my upcoming adjustment goes as smoothly as this first one!)
I also got a response this morning. Took 11 days from when I first sent the request, but the response was good:
As a customer service gesture, I have canceled the original flights and re-added them with the higher class of service reflecting the 75% class of service bonus.
I hope others get theirs sorted out. (And my upcoming adjustment goes as smoothly as this first one!)
May 6, 2021, 2:05 pm
#205
Join Date: Aug 2007
Programs: SPG, Hyatt, Marriott, IHG, Hilton, AS, AA, JL, HA
Posts: 232
Had a PHX-SEA-PHX trip last weekend booked on an I fare from one of the sales earlier this year. Since the EQM posted at the 50% COS bonus I'm now sitting at ~74,500 EQM instead of the magical ~75,300 I would be at with the previous 75% COS bonus. Guess I'll just ping anteater to have it fixed as the reports here don't sound too reassuring.
May 6, 2021, 2:24 pm
#207
Join Date: Mar 2014
Location: US West Coast
Programs: Alaska 100K, Hyatt Gl, Marriott Ti/LTP
Posts: 353
Hello Alaska Folks,
Thanks for being awesome.
I purchased this roundtrip first class “I” fare SEA-XXX-SEA on XX/XX/2020. At that time “I” fares were advertised as earning a 75% class-of-service bonus. With the 50% “Fast Track to Status” promotion, I expected to receive 2,625 elite qualifying miles and 3,000 redeemable miles for each direction of travel, for a total of 5,250 EQM and 6,000 redeemable miles for the whole trip.
1000 base EQM + 75% class-of-service = 1750 EQM; 1750 + 50% fast-track = 2625 EQM
1000 base redeemable miles + 75% class-of-service + 125% 75k elite bonus = 3000 miles
Instead, after purchase but before travel, “I” fares were changed to only having a 50% class-of-service bonus, and I only received 2,250 EQM and 2,750 redeemable miles for each direction of travel.
Could you please adjust my credited miles and EQM to reflect the expected earnings advertised when the ticket was purchased?
Thanks in advance,
<my name>
Thanks for being awesome.
I purchased this roundtrip first class “I” fare SEA-XXX-SEA on XX/XX/2020. At that time “I” fares were advertised as earning a 75% class-of-service bonus. With the 50% “Fast Track to Status” promotion, I expected to receive 2,625 elite qualifying miles and 3,000 redeemable miles for each direction of travel, for a total of 5,250 EQM and 6,000 redeemable miles for the whole trip.
1000 base EQM + 75% class-of-service = 1750 EQM; 1750 + 50% fast-track = 2625 EQM
1000 base redeemable miles + 75% class-of-service + 125% 75k elite bonus = 3000 miles
Instead, after purchase but before travel, “I” fares were changed to only having a 50% class-of-service bonus, and I only received 2,250 EQM and 2,750 redeemable miles for each direction of travel.
Could you please adjust my credited miles and EQM to reflect the expected earnings advertised when the ticket was purchased?
Thanks in advance,
<my name>
May 6, 2021, 4:59 pm
#209
Join Date: Dec 2017
Programs: AS MVPG75K, Hilton Diamond
Posts: 126
Thanks Anteater!
A big, huge thanks to Anteater. My additional mileage has posted along with my bonus miles as I have reached 75K. Glad to be a Flyertalk member because I have learned a lot and have been helped by other members.
A big, huge thanks to Anteater. My additional mileage has posted along with my bonus miles as I have reached 75K. Glad to be a Flyertalk member because I have learned a lot and have been helped by other members.
May 7, 2021, 12:13 pm
#210
Join Date: Oct 2020
Programs: AS MVPG 100K
Posts: 154
Just got my response today (after almost 10 days)
"I appreciate that you took the time to contact Alaska with regard to the miles earned on your recent trip to Fort Lauderdale.
After review of your request, I am happy to offer a one-time exception to issue the additional 25% miles for 'I' class of service. Our website does indicate that mileage earning per fare class is related to the travel date, not the purchase date. Unfortunately, we are unable to adjust the elite-qualifying miles, therefore I deposited xxxx bonus miles into your account. However, I have added a note to your account that we will honor Gold 75K status if at the end of the year you are xxxx miles from earning that status.
As always, thank you for flying with us. We are truly grateful for your continued. support.
Sincerely,"
First, the amount of RDM credited is not correct and I am following up on this. Second, why there is such an inconsistency in handling this kind of request ? I though AS has acknowledged this issue internally ??
"I appreciate that you took the time to contact Alaska with regard to the miles earned on your recent trip to Fort Lauderdale.
After review of your request, I am happy to offer a one-time exception to issue the additional 25% miles for 'I' class of service. Our website does indicate that mileage earning per fare class is related to the travel date, not the purchase date. Unfortunately, we are unable to adjust the elite-qualifying miles, therefore I deposited xxxx bonus miles into your account. However, I have added a note to your account that we will honor Gold 75K status if at the end of the year you are xxxx miles from earning that status.
As always, thank you for flying with us. We are truly grateful for your continued. support.
Sincerely,"
First, the amount of RDM credited is not correct and I am following up on this. Second, why there is such an inconsistency in handling this kind of request ? I though AS has acknowledged this issue internally ??